• Analyze the full patient journey across queues: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes. • Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence. • Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs. • Translate complex data into clear, actionable narratives for leaders across multiple departments. • Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling. • Partner with operations, engineering, and product teams to identify data gaps and improve reporting.

• Perform Identity and Access Management (IAM) functions across classified and sensitive environments. • Manage and enforce user access controls in accordance with DoD cybersecurity policies and standards. • Serve as an Information Assurance (IA) Subject Matter Expert (SME) for identity authentication and access management processes. • Support implementation and administration of DoD ICAM services and security frameworks. • Validate and monitor user/entity access to systems, applications, and data resources. • Ensure compliance with DoD Instruction 8520.03 and related access management requirements. • Assist with account provisioning, deprovisioning, role-based access controls, and privileged access management. • Investigate and resolve access-related incidents, security violations, and authentication issues. • Maintain documentation related to IAM procedures, policies, and audit activities. • Collaborate with cybersecurity teams to support continuous monitoring and security compliance initiatives.

• Work with stakeholders and product managers to analyze data and align product roadmap to strategic goals • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product • Possess a fundamental understanding of end-to-end customer experience integration and dependencies • Work closely with key roles such as Tech Leads and Delivery Managers to ensure requirements clarity and technical excellence • Develop scope documents and define Epics/User Stories that guide our CLS Software Development teams • Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy • Define priorities for short-term delivery within sprints and also for longer-term delivery along with Product Managers and stakeholders • Solve problems, make decisions, and complete trade-off analysis to stay on track toward business development commitments • Ensure that dependencies, risks, and stakeholders’ expectations are identified and managed • Develop appropriately detailed specifications for product features so that they are clearly understood by the development team • Increase transparency and enable direct communication between tech and business • Provide the necessary information required to help teams make informed decisions autonomously • Support the teams to reach their long- and short-term commitments by removing anything that impedes their work • Develop and maintain an appropriately prioritized backlog of user stories for implementation • Ensure effective coordination, establish feedback loops, and enable overall orchestration among various teams, stakeholders, and customers • Run refinement sessions with the development teams in order to articulate delivery goals, provide details, and refine stories • Run iteration reviews or demo sessions with the help of QA engineers in order to present the iteration deliverables to stakeholders and receive feedback

• Lead and facilitate requirements discovery workshops with client stakeholders • Confidently engage senior business and technical stakeholders to: Elicit complex business needs, Challenge assumptions, Drive alignment and decision-making • Act as the primary translation layer between: Business stakeholders, Designers, Engineers • Own end-to-end requirements management across projects • Produce high-quality, developer-ready documentation, including: Business Requirements Specifications (BRS / BRD), Functional and Technical Specifications, User stories and acceptance criteria, API contracts and interface definitions, Data structures and content models • Ensure requirements are: Clear, Testable, Unambiguous, Fit for agile delivery • Maintain traceability between requirements, implementation, and testing • Own and run agile ceremonies, including: Backlog grooming / refinement, Sprint planning, Daily stand-ups, Sprint reviews • Ensure backlogs are prioritised, groomed, and developer-ready • Partner closely with engineers to: Clarify scope, Resolve ambiguity, Reduce rework, Identify delivery risks early and escalate where appropriate • Work confidently with technical teams on: API-driven architectures, System integrations, Data modelling and structures • Understand and document: Data flows, System interfaces, Edge cases and error handling • Support design decisions through structured analysis and clear documentation • Define clear, testable acceptance criteria • Support and lead User Acceptance Testing (UAT): Test planning, Validation against requirements, Defect triage and resolution • Ensure delivered solutions meet agreed business and technical outcomes