• Manage end-to-end delegated credentialing operations across an assigned portfolio of payors, including pre-delegation audits, ongoing compliance, quarterly reporting, and annual audits • Serve as the primary point of contact for delegated payor relationships, handling communications, data requests, and issue resolution with cross-functional teams • Prepare, coordinate, and execute both pre-delegation and annual credentialing audits, ensuring documentation, files, and processes meet NCQA and payor-specific standards, and resolve any Corrective Action Plans identified during audits • Develop and maintain audit-ready credentialing files, including primary source verification documentation, credentialing committee records, and adverse action tracking • Build and deliver reporting packages for submission to delegated entities & payors, including monthly delegated rosters, annual audits, and credentialing activity summaries on required cadences • Coordinate with internal stakeholders (enrollment, partnerships, RCM, legal & compliance, special projects) to ensure provider data is accurate and current across systems, and perform regular roster reconciliations with delegated entities • Assist in the review and expectations of new Delegated Contract Agreements and implement processes to meet new DCA obligations • Track regulatory and accreditation changes (NCQA, state-specific requirements) to ensure compliance with regulatory guidelines & industry standards

• Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows, including inbound, outbound, returns, and inventory management. • Conduct regular, structured audits at each FC site to assess SOP compliance, producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded. • Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen, 5S, Lean) to drive labor efficiency, space utilization, and process waste reduction. • Own the design and governance of inventory control and quality assurance (ICQA) programs, including cycle counts, wall-to-wall counts, and deep-dive investigations into inventory discrepancies. • Define, audit, and report on a robust KPI framework for operational performance across all EU sites, supporting local managers with root cause analysis and targeted improvement plans. • Collaborate cross-functionally with 3PL partners, Technology, and Transportation teams to align processes, deploy system enhancements (Linnworks), and support new facility launches. • Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers, 3PL supervisors, and warehouse operatives.

• Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors. • Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities. • Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact. • Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements. • Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development. • Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices. • Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success. • Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools. • Create support tools to help regions and chapters resolve common operational issues and enhance member value. • Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy. • Support tools and processes to analyze chapter performance and share insights with stakeholders. • Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review. • Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support. • Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement. • Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes. • Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies. • Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training. • Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations. • Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region. • Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

• Serve as the strategic integrator across all areas of chapter operations, including Chapter Health, Net Growth, and Forum, ensuring these areas operate as an aligned chapter operations system rather than as separate functions; connect priorities, insights, and decision-making across teams so EO’s approach to chapter operations is cohesive, scalable, and greater than the sum of its parts. • Develop and lead EO’s long-range chapter operations strategy, with full accountability for: (1) the overarching chapter operations strategy to support EO’s next phase of growth; and (2) strategies to serve potential non-geographic chapters in the future. • Provide strategic oversight and governance of all chapter-facing membership policies, including Chapter Agreements, naming conventions, probation processes, and chapter closure procedures. • Ensure these policies are current, clearly communicated, and consistently applied across all chapters and regions. • Serve as a key organizational integrator ensuring alignment across Membership and EO’s functional teams, including Finance and Technology, as they relate to chapter operations. • Provide executive-level oversight of the Chapter Health function. This team’s purpose is to strengthen long-term chapter performance and sustainability through proactive health measurement, lifecycle management, and scalable support frameworks. • Provide executive-level oversight of the Net Growth function. This team’s purpose is to drive sustainable membership growth through recruitment, regional growth planning, and member engagement across the full tenure lifecycle. • Provide executive-level oversight of the Forum function. This team’s purpose is to ensure forum health is a driver of engagement, chapter health, and ultimately member renewals.