• Manage end-to-end delegated credentialing operations across an assigned portfolio of payors, including pre-delegation audits, ongoing compliance, quarterly reporting, and annual audits • Serve as the primary point of contact for delegated payor relationships, handling communications, data requests, and issue resolution with cross-functional teams • Prepare, coordinate, and execute both pre-delegation and annual credentialing audits, ensuring documentation, files, and processes meet NCQA and payor-specific standards, and resolve any Corrective Action Plans identified during audits • Develop and maintain audit-ready credentialing files, including primary source verification documentation, credentialing committee records, and adverse action tracking • Build and deliver reporting packages for submission to delegated entities & payors, including monthly delegated rosters, annual audits, and credentialing activity summaries on required cadences • Coordinate with internal stakeholders (enrollment, partnerships, RCM, legal & compliance, special projects) to ensure provider data is accurate and current across systems, and perform regular roster reconciliations with delegated entities • Assist in the review and expectations of new Delegated Contract Agreements and implement processes to meet new DCA obligations • Track regulatory and accreditation changes (NCQA, state-specific requirements) to ensure compliance with regulatory guidelines & industry standards

Role Description The Supervisor is responsible for managing the daily operations of a team of 15 or more frontline employees who support field technicians and internal partners, as well as complete offline order resolution fallout work to ensure reliable service delivery for fiber customers. - This role provides day‑to‑day leadership and oversight, ensuring workflows are appropriately assigned, workloads are balanced, and all operational needs are consistently met. - The Supervisor may provide hands‑on support as needed while administering company policies and monitoring performance results, costs, and operational effectiveness within the workgroup. - The Supervisor plays a key role in developing team capabilities by delivering training, coaching, and ongoing performance management. - Emphasis is placed on quality standards, customer interactions, expense control, and technical proficiency. - This position also ensures established methods, techniques, and procedures are effectively reinforced and continuously improved. - A successful Supervisor fosters a high‑performing team environment by promoting accountability, attendance, and performance standards. - They actively cultivate engagement, morale, and inclusion within a remote workforce, while recognizing achievements through rewards and recognition programs that motivate continuous improvement and excellence. - The Supervisor models and communicates the Forged Fiber 37 vision and culture, reinforcing organizational values and driving alignment across the team. Qualifications - Previous experience leading teams in a technical environment - Demonstrated expertise in employee development, including training, coaching, mentoring, and performance management - Proficiency with computer applications such as MS Teams, Outlook, Word, Excel, PowerPoint, PowerBI, and similar tools - Preferred knowledge of systems including Salesforce, Optius, ODiN, NICE Cloud, LBViewer, CMS/EMS, Mosaic, Genesys, and UniQual - Working knowledge of fiber installation and maintenance, residential and business services, local network processes, and Quantum Fiber products and services - Strong consultative skills with the ability to build rapport, present solutions, develop cross-functional partnerships, and maintain a customer‑focused approach - Experience in a fast‑paced, results‑driven environment with competing priorities and deadlines Requirements - Prior leadership experience - Bachelor’s degree in a related field or equivalent work experience (typically five years of relevant experience) - Exceptional interpersonal, written, and verbal communication skills - Proven leadership capability - Ability to work independently with minimal supervision - Strong organizational and prioritization skills with the ability to perform under pressure - Proven ability to negotiate timelines and meet critical deadlines Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows, including inbound, outbound, returns, and inventory management. • Conduct regular, structured audits at each FC site to assess SOP compliance, producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded. • Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen, 5S, Lean) to drive labor efficiency, space utilization, and process waste reduction. • Own the design and governance of inventory control and quality assurance (ICQA) programs, including cycle counts, wall-to-wall counts, and deep-dive investigations into inventory discrepancies. • Define, audit, and report on a robust KPI framework for operational performance across all EU sites, supporting local managers with root cause analysis and targeted improvement plans. • Collaborate cross-functionally with 3PL partners, Technology, and Transportation teams to align processes, deploy system enhancements (Linnworks), and support new facility launches. • Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers, 3PL supervisors, and warehouse operatives.

• Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors. • Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities. • Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact. • Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements. • Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development. • Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices. • Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success. • Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools. • Create support tools to help regions and chapters resolve common operational issues and enhance member value. • Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy. • Support tools and processes to analyze chapter performance and share insights with stakeholders. • Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review. • Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support. • Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement. • Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes. • Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies. • Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training. • Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations. • Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region. • Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.