• Define and execute the engineering strategy across frontend, backend, data, and infrastructure • Hire, develop, and retain exceptional engineers and engineering managers • Collaborate closely with the CPO and Product team to translate roadmap priorities into reliable, scalable delivery • Own the technical architecture of a multi-tenant SaaS platform handling large-scale research data pipelines • Ensure the platform meets enterprise-grade SLA, security, and data privacy requirements • Manage the engineering budget, headcount planning, and vendor relationships

Role Description Extended Stay America (ESA) is seeking a highly analytical Customer Data & CRM Marketing Manager to oversee our customer data platform (CDP) and lifecycle marketing programs across eMail, SMS, and Push. This role is ideal for someone who thrives at the intersection of customer data, marketing technology, segmentation strategy, and performance analytics. This position is responsible for managing and optimizing a large-scale CDP containing millions of customer profiles and transforming that data into actionable marketing strategies. The ideal candidate has hands-on experience working with large, complex datasets, customer segmentation, data governance, audience architecture, and marketing automation platforms. - Guide systems integrations, maintain daily operations, conduct deep data analyses, and recommend omni-channel customer journey campaigns to improve guest acquisition and retention. - Work to acquire, nurture, and retain email and mobile messaging subscribers. - Report directly to the Senior Director of Marketing and work closely with leaders in the Marketing and eCommerce department and across the company. Qualifications - Strong experience working with large-scale customer databases and CDPs containing high-volume customer records. - Proven ability to build and manage complex audience segmentation strategies using behavioral and transactional data. - Strong analytical mindset with experience interpreting customer data, campaign metrics, and performance trends. - Experience managing lifecycle marketing channels including email, SMS, and push messaging, with experience collaborating with Creative teams. - Hands-on experience with CRM/CDP and marketing automation platforms. - Comfortable working cross-functionally with technical, analytics, and engineering teams. - Advanced proficiency in Excel and familiarity with SQL, BI tools, or data visualization platforms strongly preferred. - Experience in hospitality, travel, loyalty, or multi-location consumer brands is a plus. - Strong attention to detail, data accuracy, and operational execution. - Ability to manage a diverse range of projects simultaneously. - Excellent written and verbal communication skills. - Strong business acumen. - Strong collaborator and great at building strong working relationships. - Able to work independently and solve problems with minimum supervision. - Bachelor's degree from an accredited 4-year university. Requirements - 5+ years of experience in CRM, customer data, lifecycle marketing, marketing analytics, or marketing technology roles. Benefits - Fully remote role. Environmental Job Requirements - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Less than 10% travel.

• Lead, mentor, and manage a remote team of software engineers, fostering a culture of accountability, collaboration, and continuous improvement. • Provide mentorship and guidance to team members. • Recruit, onboard, and develop engineering talent. • Facilitate all scrum ceremonies, including sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives. • Own end-to-end delivery of engineering commitments. • Collaborate with product management to refine requirements and ensure roadmap alignment. • Maintain sufficient technical fluency to support technical decision-making and participate meaningfully in architecture discussions and code reviews.

Role Description We’re looking for a Manager, Software Engineering (Back End & Integrations) to lead a team building and scaling the systems that power our Entertainment platform, including commerce, ticketing, and partner integrations. This role blends hands-on technical leadership with strong people management, ensuring the delivery of reliable, scalable backend services and APIs. Beyond execution, this role treats backend systems as products in their own right. You and your team will be responsible for designing systems with a forward-looking mindset — anticipating future use cases, enabling flexibility, and reducing the need for constant rework as the business evolves. You’ll partner closely with Product, SRE, and cross-functional stakeholders to define technical strategy, execute against key initiatives, and continuously improve engineering practices. A core part of your role will be developing talent — coaching engineers, strengthening team capabilities, and fostering a culture of accountability, inclusion, and growth. You’ll also help guide the thoughtful adoption of AI across the engineering lifecycle — identifying where AI tools can improve development velocity, code quality, and operational insights, while ensuring they are used responsibly and aligned to the task at hand. This role is fully remote, with an expectation of approximately 10% travel for in-person team collaboration, team-building, and key business meetings. Why This Role Matters: This role is critical to delivering seamless, scalable experiences across VERSANT’s Entertainment ecosystem. By leading both system design and team development — and treating backend systems as durable, evolving products — you’ll enable the organization to move faster, adapt more easily, and avoid costly rework over time. What you'll do: - Lead, mentor, and develop a team of engineers, with a strong focus on people development, performance management, and career growth. - Own the design, development, and delivery of backend systems, APIs, and partner integrations, ensuring scalability, reliability, and security. - Approach backend systems as products, designing for flexibility, extensibility, and long-term maintainability rather than short-term solutions. - Anticipate future use cases and evolving business needs, reducing rework by building adaptable and well-architected systems. - Drive cross-functional execution with Product, SRE, and Operations to deliver high-quality solutions and resolve production issues effectively. - Establish and evolve engineering best practices across code quality, testing, deployment, and system design. - Oversee API architecture and third-party integrations, including authentication, compliance, and platform scalability. - Champion the effective use of AI tools across the development lifecycle (e.g., code generation, testing, observability), ensuring they are applied thoughtfully to the right problems. Qualifications - 5+ years of backend or full-stack software engineering experience, with 2+ years in an engineering management or technical leadership role. - Strong foundation in system design, APIs, distributed systems, and modern backend architectures. - Experience leading teams, including coaching, performance management, and developing engineers over time. - Experience with cloud platforms (AWS, GCP, Azure), infrastructure, and deployment practices. - Proven ability to lead projects end-to-end and collaborate effectively across engineering, product, and operations. - Experience with data storage technologies (SQL and NoSQL), microservices, and service-oriented architectures. - Familiarity with third-party integrations, API development, and production troubleshooting. - Practical experience using AI-powered development tools, with strong judgment on when and how to apply them effectively. - Experience designing systems with a long-term, product-oriented mindset, balancing immediate delivery needs with scalability, flexibility, and maintainability. Benefits - Opportunity to lead impactful systems that power experiences across VERSANT’s Entertainment brands. - A culture that prioritizes people development, continuous learning, and innovation. - The ability to shape how modern technologies — including AI — are adopted in a thoughtful, high-impact way. - Fully remote work environment with intentional in-person connection (~10% travel for team collaboration and key moments that matter). - Competitive compensation and comprehensive benefits. Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.