Extended Stay America

Role Description Extended Stay America (ESA) is seeking a highly analytical Customer Data & CRM Marketing Manager to oversee our customer data platform (CDP) and lifecycle marketing programs across eMail, SMS, and Push. This role is ideal for someone who thrives at the intersection of customer data, marketing technology, segmentation strategy, and performance analytics. This position is responsible for managing and optimizing a large-scale CDP containing millions of customer profiles and transforming that data into actionable marketing strategies. The ideal candidate has hands-on experience working with large, complex datasets, customer segmentation, data governance, audience architecture, and marketing automation platforms. - Guide systems integrations, maintain daily operations, conduct deep data analyses, and recommend omni-channel customer journey campaigns to improve guest acquisition and retention. - Work to acquire, nurture, and retain email and mobile messaging subscribers. - Report directly to the Senior Director of Marketing and work closely with leaders in the Marketing and eCommerce department and across the company. Qualifications - Strong experience working with large-scale customer databases and CDPs containing high-volume customer records. - Proven ability to build and manage complex audience segmentation strategies using behavioral and transactional data. - Strong analytical mindset with experience interpreting customer data, campaign metrics, and performance trends. - Experience managing lifecycle marketing channels including email, SMS, and push messaging, with experience collaborating with Creative teams. - Hands-on experience with CRM/CDP and marketing automation platforms. - Comfortable working cross-functionally with technical, analytics, and engineering teams. - Advanced proficiency in Excel and familiarity with SQL, BI tools, or data visualization platforms strongly preferred. - Experience in hospitality, travel, loyalty, or multi-location consumer brands is a plus. - Strong attention to detail, data accuracy, and operational execution. - Ability to manage a diverse range of projects simultaneously. - Excellent written and verbal communication skills. - Strong business acumen. - Strong collaborator and great at building strong working relationships. - Able to work independently and solve problems with minimum supervision. - Bachelor's degree from an accredited 4-year university. Requirements - 5+ years of experience in CRM, customer data, lifecycle marketing, marketing analytics, or marketing technology roles. Benefits - Fully remote role. Environmental Job Requirements - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Less than 10% travel.

Role Description The Director of Data and Analytics is responsible for the strategic direction, implementation, and management of data and analytics platforms that align with business needs, adhere to best practices, and maximize the organization's data capabilities. This visionary and forward-thinking leader will continuously explore and integrate modern technologies, including AI and machine learning, to drive innovative solutions and competitive advantages for the company. The role involves: - Developing and maintaining comprehensive data models and frameworks. - Ensuring data governance and quality. - Driving the integration of advanced analytics technologies. - Enhancing data-driven decision-making across the organization. - Maintaining data platforms in a coherent and secure manner. - Providing thought leadership and addressing complex project issues. - Fostering alignment across diverse teams. Qualifications - At least 10 years of software engineering and architecture experience. - At least 7 years of experience in a senior IT leadership role overseeing data and analytics platforms. - Experience in the full lifecycle of software development projects. - Proven expertise in data architecture and cloud technologies, particularly AWS. - Strong understanding of data governance and quality best practices. - Proficient in data modeling and developing predictive, actionable data capabilities. - Demonstrated experience in overseeing large-scale projects and managing vendor relationships. - Strong passion and hands-on experience with AI, machine learning, and advanced analytics technologies. - Experience in managing off-shore and on-shore IT delivery centers. - Experience with relational and dimensional database modeling and implementation. - Strong experience designing and deploying full-stack data analytics platforms. - Strong experience with both real-time and batch pipelines-based data integration frameworks. - Experience with visual modeling tools, including UML. - Experience in the full life cycle of complex software deployment projects using structured methodologies. - Thoughtful practitioner of software engineering methodologies, frameworks, and tools. - Hands-on experience with Databricks and Apache Airflow is a plus. Requirements - Demonstrated ability to lead and collaborate effectively in a remote working environment. - Exceptional leadership and interpersonal skills. - Able to ramp-up quickly; takes initiative and is a self-starter. - Strong communication skills. - Strong interpersonal skills. - Ability to zoom from big picture to detail. - Relevant domain experience. - Leadership skills. - Creative thinking, problem solving, and decision making. - Teaching/coaching skills. - General IT knowledge. - Ability to interact with the client executive team. - Experience with organizations of similar size and complexity. Company Description

Role Description The Field Human Resources Representative will support HR operations, while providing focused expertise for California and West Coast locations, particularly in compliance and employee-facing processes. This role is essential in managing ADA and FMLA administration, ensuring I-9 compliance, conducting audits, preparing reports, and contributing to employee experience initiatives. The ideal candidate is proactive, reliable, detail-oriented, and able to handle confidential information with the highest level of professionalism. Experience with California employment law and policy is required. Qualifications - Strong communication skills, both written and verbal - Highly self-aware with a proven ability to stay focused, organized, and accountable while working remotely - Strong Word, PowerPoint, SharePoint and Excel skills - Great at building strong working relationships across functions to achieve results - Strong organizational, planning and execution skills - Self-motivated; ability to work independently and as part of a team - Ability to work in a fast-paced environment with multiple priorities - Experience in managing agency and partner resources - Demonstrated experience in maintaining positive vendor relationships - Operates with integrity and trust in handling highly confidential information Requirements - Must have a dedicated, quiet, and private workspace free from ongoing interruptions - Reliable high-speed internet connection suitable for video conferencing and system access - Comfortable using digital communication tools (video calls, chat, email) as primary methods of collaboration - Must maintain confidentiality and secure handling of sensitive information in a home-based setting - Availability to work core business hours and attend virtual meetings as scheduled - Associate's degree in HR, Business or related field from an accredited university or 2+ years related experience - Knowledge of California employment and labor laws - Excellent communication skills with the ability to understand detailed reports - Proficient in common computer software including Microsoft Word, Excel, and PowerPoint - Strong interpersonal skills with the ability to work as part of a team player Benefits - +3 years of HR experience preferred Company Description ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.