• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience. • Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries. • Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention. • Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment. • Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD. • Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies. • Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products. • Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members.

Role Description The Home-Based Customer Service Specialist plays a key role in delivering a seamless, solutions-focused experience to clients across various industries. You will act as the voice of the company, handling inquiries, resolving service issues, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong communication skills and a passion for delivering exceptional service, all while working from the comfort of your home. Qualifications - Bachelor’s degree in Communications, Business Administration, or a related field (preferred). - 1–2 years of experience in customer-facing roles such as call center, retail, or hospitality. - Strong verbal and written communication skills with a professional customer service tone. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Experience using phones, email, or live chat to support customers. - Familiarity with customer service tools and CRM platforms. - Strong understanding of service etiquette and professional communication. - Basic problem-solving and troubleshooting abilities. - Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. - Familiarity with industry-specific tools or platforms is an advantage. Requirements - Clear Communicator: Strong written and verbal English skills to communicate professionally with customers across various channels. - Customer-Focused: Actively listens, shows empathy, and prioritizes customer satisfaction in every interaction. - Solutions-Oriented: Resolves issues efficiently and accurately while maintaining a positive customer experience. - Detail-Oriented: Maintains accurate records of customer interactions and ensures data accuracy in all communications. - Goal-Driven: Meets or exceeds key performance metrics such as response time, first-contact resolution, and customer satisfaction scores. - Collaborative: Works effectively with internal teams to address service needs and support operational excellence. Benefits - Salary Range: PHP 30,000-35,000 - Industry: Environmental Services - Job Type: Full-time - Work Shift: 12:00 PM - 9:00 PM EST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Title: Intake Specialist (PT Weekends) Location: Council Bluffs United States Regular Part-Time Job Description: - $3K SIGN-ON BONUS * WE ARE HIRING PART-TIME WEEKEND ADMISSIONS COUNSELORS / SOCIAL WORKERS (Sat-Sun 7a-7:30p OR Sat-Sun 7p-7:30a) What would you do in this role? Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization. We are looking for part-time Admissions Counselors at Methodist Jennie Edmundson Behavioral Health Hospital. Methodist Health System, the region's most established not-for-profit provider, has partnered with Acadia Healthcare, the nation's largest standalone behavioral health company, to open a new 96-bed inpatient behavioral health hospital in Council Bluffs, Iowa. This marks Acadia's first acute psychiatric facility in Iowa, expanding much-needed access to behavioral health services across Southwest Iowa and the Greater Omaha area. Just minutes from downtown Omaha, Council Bluffs blends small-town charm with city convenience-offering affordable living, great schools, and a strong sense of community-making it an ideal location for this important new facility. Scheduled to open in June 2026, Methodist Jennie Edmundson Behavioral Health Hospital will offer a full continuum of inpatient and outpatient care for adults, seniors, and youth, including programs for mood disorders, dual diagnosis, geriatric psychiatry, child & adolescent care, PHP/IOP, and ECT. The facility will play a vital role in addressing the region's significant behavioral health bed shortage. ESSENTIAL FUNCTIONS: - Respond to inquiries about the facility within facility policy timeframes. - Ability to develop therapeutic relationships with patients and families. - Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other. - Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. - Coordinate admission and transfer from referral sources and between levels of care within the facility. - Maintain knowledge of milieu management. - Communicate projected admissions to designated internal representatives promptly. - Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. - Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. - Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. - Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. - Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. - Demonstrate a positive, empathetic, and professional attitude toward customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. - When a patient's needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. - Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. - Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. - Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed. OTHER FUNCTIONS: - Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required. - One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Current licensure preferred. - CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). - First aid may be preferred based on state or facility. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHGROW #LI-MJEBH

Role Description The Docusign Account Specialist (AS) is a high impact position, responsible for owning and completing a high-volume portfolio of renewal contracts in an assigned territory. The ideal Account Specialist is a professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth, and providing insights to the business that improve future outcomes. Account Specialists are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Manager, Account Management. Responsibilities - Own and implement win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and improving customer trust. - Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal. - Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies. - Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to develop strategies for upcoming renewals. - Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. - Follow and enforce best practices for all internal processes including Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting. - Achieve financial and strategic revenue, bookings, and billings targets. - Evaluate your portfolio to prioritize time to render the most favorable outcomes. - Leverage customer data and behavior to assess the health of each renewal. Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Qualifications - Experience within Renewal Management, Account Management, or Customer Success. - Bachelor’s degree. Requirements - 2+ years of experience within Renewal Management, Account Management, or Customer Success within SaaS offerings. - Strong negotiation skills with experience driving contracts to completion on time. - Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level. - Experience in a quota carrying sales role with shown achievement. - Strong process management, financial competence, and contractual engineering skills. - Ability to react and adapt to potential rapid shifts in priorities. - Strong level of urgency, organization, and prioritization skills. - Ability to project manage the renewal cycle, pulling in vital resources. Benefits - Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. - We listen, are honest, and try our best to do what’s right, every day. - We ensure every team member has an equal opportunity to succeed, be heard, exchange ideas openly, build lasting relationships, and do the work of their life. - Your contribution helps us make the world better than we found it. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.