• Work remotely, handling all application support strategy and product optimization activities. • Review core application platforms for completeness, performance, and compliance with technology and regulatory standards. • Identify core system workflows, integrations, and APIs to ensure proper execution and technical documentation. • Audit application performance metrics for accuracy, completeness, and compliance. • Identify, track, and resolve system-level conditions, exceptions, and software deficiencies. • Prepare and correct product documentation and system configurations as needed to ensure compliance with company and technology guidelines. • Communicate with business stakeholders and third parties to resolve application support issues and obtain missing requirements. • Liaise with Software Vendors, Development Teams, and IT Infrastructure Partners to ensure timely receipt of patches and feature deployments. • Prepare and review technical documents such as Service Level Agreements (SLAs) and Product Roadmaps. • Ensure timely delivery of complete and accurate product updates to the organization. • Maintain accurate records by updating and maintaining documentation within the knowledge base and ticketing system. • Strong understanding of Encompass architecture, vendor integration, APIs, custom development, AI. • Ability to manage JIRA. • Identify process improvement opportunities. • Experience managing teams of BSA’s and System Administrators. • Liaison between Operations and Technology to execute high level projects and business enhancements. • Responsible for keeping initiatives on track, and balancing priorities to execute on key deliverables.

• Lead the product lifecycle end-to-end, from discovery to delivery and continuous evolution • Prioritize and manage the backlog, ensuring a balance between business value, technical feasibility and timelines • Write and refine user stories and clear acceptance criteria together with the development team • Translate life insurance business rules (coverages, premium, sum insured, surrender value, advance/accelerated benefits) into product requirements • Act as a liaison between business areas, actuarial, underwriting, claims, technology and stakeholders • Facilitate agile ceremonies (planning, refinement, review) and support the team in removing impediments • Monitor and validate deliveries through user acceptance testing (UAT) • Define and track product metrics to support data-driven decisions • Ensure compliance with industry regulatory requirements (SUSEP) and the products' general terms and conditions

• Collaborate with team on prototyping and validating potential solutions • Create a strategy for assigned product areas • Analyze research and data, talk to customers, and review feature requests • Prioritize squad backlog in consultation with the cross-functional team and stakeholders • Split epics into detailed user stories and feature specifications • Work with Engineering Manager and technology leads to set objectives for sprints

• Own the Platform & Integration Strategy. • Enable Cross-Product Workflows. • Build for Agents & Automation. • Act as the Connector Across Product Teams. • Operate in a Modern, AI-Assisted Product Lifecycle.