Role Description Help Engineering Teams Work Smarter, Plan Better, and Deliver Faster Do you enjoy turning complex delivery data into meaningful insights? Love improving how teams plan, prioritize, and execute work? Get excited about dashboards, workflows, metrics, tooling, and helping organizations operate more effectively at scale? We’re looking for a Technology Analyst – PMO to help evolve how Engineering plans, tracks, measures, and delivers work across a fast-moving SaaS engineering organization. This is not a traditional “status reporting PMO” role. You’ll operate at the intersection of: - Engineering delivery - Operational analytics - Planning strategy - Tool optimization - Process improvement - Executive reporting You’ll partner directly with Engineering and Product leaders to improve visibility, streamline workflows, define meaningful metrics, and help create scalable ways of working that support high-performing teams. If you enjoy combining data, systems thinking, and operational problem solving — this role was built for you. What You’ll Be Working On Planning & Delivery Analysis You’ll help Engineering leaders answer questions like: - Are teams realistically aligned to delivery goals? - Where are delivery risks emerging? - What dependencies could impact execution? - How predictable is delivery performance? - Where are bottlenecks slowing teams down? You’ll support quarterly and annual planning processes by: - Analyzing demand, capacity, and delivery forecasts - Supporting prioritization discussions - Identifying portfolio-level risks and dependencies - Providing delivery insights that improve decision-making Delivery Metrics & Operational Intelligence You’ll help define how Engineering measures effectiveness and delivery health. You’ll work on: - Throughput and predictability metrics - Delivery health reporting - Cycle time and flow analysis - Portfolio dashboards - Executive reporting and operational storytelling Most importantly, you’ll turn operational data into insights leaders can actually use. Improve Engineering Tooling & Data Quality We rely heavily on the Atlassian ecosystem and related delivery tooling to support Engineering operations and planning. You’ll help: - Improve Jira and Confluence workflows - Standardize data structures and reporting models - Improve dashboard consistency and visibility - Support governance and documentation practices - Align tooling with how Engineering teams actually work You’ll partner closely with IT, Product, and Engineering teams to reduce friction and improve operational clarity. Drive Continuous Improvement This role is ideal for someone who naturally asks: “There has to be a better way to do this.” You’ll identify opportunities to improve: - Work intake processes - Planning cadences - Reporting practices - Portfolio governance - Delivery visibility Qualifications - Experience In Areas Like: - PMO or Portfolio Operations - Engineering Operations - Technical Program Support - Delivery Analytics - Agile Planning & Reporting - SaaS or software engineering environments - Familiarity With Tools Like: - Jira - Jira Product Discovery - Confluence - Jellyfish - CI/CD and DevOps tooling - Google Workspace - Additional Skills We’d Love: - Data analysis and visualization - Dashboard development - Executive presentation development - Workflow/process optimization - Cross-functional facilitation - Portfolio and roadmap reporting - No specific degree required — we value practical experience, analytical thinking, curiosity, and the ability to improve how organizations operate. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.