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Fusion logo
Fusion

We believe that all people should be active and healthy.

AI Solutions Lead

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 51-200Since 2006H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

23 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

AI Solutions Lead

Fusion

• The AI Solutions Lead is responsible for driving applied AI outcomes across business units • A phased build of a cross-platform data + knowledge aggregator for customer-facing teams • Manage customer intelligence platform focused on support and optimization • Conduct AI maturity assessments and build tools for high-ROI opportunities as directed • Establish feedback loops and develop governance guidelines for the group • Facilitate AI workshops and coaching across the portfolio

Job Requirements

  • Demonstrated ability to build AI-powered tools end-to-end, from data to interface
  • Comfort operating with ambiguity and incomplete data — this is a greenfield build with an aggressive first-deliverable timeline
  • Strong business instincts: able to translate Support, Finn, and ARM team needs into system design decisions
  • Coaching disposition: comfortable pairing with, teaching, and unblocking non-technical teammates as part of the daily work
  • Disciplined focus: able to resist scope creep and shiny-object distractions in favor of shipping the August 1 deliverable
  • Familiarity with HubSpot, Zendesk, or similar CRM/support platforms a plus
  • Experience in SaaS or B2B software environments preferred

Benefits

  • Continuous growth opportunities
  • Team retreats to places like Chicago, Niagara Falls and Blue Mountain

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