Role Description The Guest Services department creates happy guests by assisting guests who may be having difficulties or need assistance while they are on tour as well as address any concerns post tour. The goal is client retention and customer satisfaction. Qualifications - A minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or in a customer service position - Excellent written and verbal communication skills - Problem solving, De-escalation and Customer Retention skills - Technical and functional skills using a variety of computer applications - Ability to type at least 35 wpm - Product knowledge of Globus family of brands products, services, policies, and features preferred - Ability to work in a call center environment that includes structure, shifts, performance measurements, etc. Requirements - Resolving service issues for customers on tour to bring early resolution to customer issues and reduce post-tour complaints - Influencing product loyalty by listening to and acknowledging the needs and concerns of the customer, building trust and reducing fears, and efficiently and effectively resolving issues - Maintaining customer and travel agent satisfaction by clarifying the complaint, researching and determining cause of the problem, selecting and explaining the best solution, expediting correction or adjustment and bringing closure to the issue - Identifying trends and quality issues by collecting and analyzing information and forwarding to management - Balancing customer retention goals with company budget guidelines by tracking problem resolution costs - Preparing written correspondence using the appropriate protocols and formats - Handling inbound and outbound/service calls as needed using GVI’s customer service and sales call model - Working in a care and concern capacity during incidents - Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of the customer and travel agents - Contributing to a team effort by accomplishing related results or projects as needed Education - The preferred candidate will hold an associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience. Benefits - Generous benefit package including travel benefits and retirement Company Description Globus family of brands provides the best in vacations for a wide variety of travel styles, goals, and budgets. Spanning over 450 vacations across more than 80 countries. With 97+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes, and countless joy-filled memories across the globe.

• Provide analytical support above and beyond the role of Epic System Analyst • Mentor less experienced analysts across the department • Facilitate project meetings and presentations to diverse audiences including project team through senior leadership. • Lead/participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; follow proper escalation paths. • Collaborates on decisions that refine and improve known practices or develops new approaches (researching and assess new technologies or functionalities). • Maintain project documentation including meeting minutes and issue lists. Manage end-user relationships and expectations by developing documentation and communication processes to keep others up to date on project results. • Communicate effectively with project stakeholders. Utilize formal and informal written communication methods to communicate updates and findings. • Serves as a resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build, configuration, maintenance, and data integrity.

Role Description The Guest Services department creates happy guests by assisting guests who may be having difficulties or need assistance while they are on tour as well as address any concerns post tour. The goal is client retention and customer satisfaction. Qualifications - A minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or in a customer service position. - Excellent written and verbal communication skills. - Problem solving, De-escalation and Customer Retention skills. - Technical and functional skills using a variety of computer applications. - Ability to type at least 35 wpm. - Product knowledge of Globus family of brands products, services, policies, and features preferred. - Ability to work in a call center environment that includes structure, shifts, performance measurements, etc. Requirements - Resolving service issues for customers on tour to bring early resolution to customer issues and reduce post-tour complaints. - Influencing product loyalty by listening to and acknowledging the needs and concerns of the customer, building trust and reducing fears, and efficiently and effectively resolving issues. - Maintaining customer and travel agent satisfaction by clarifying the complaint, researching and determining cause of the problem, selecting and explaining the best solution, expediting correction or adjustment and bringing closure to the issue. - Identifying trends and quality issues by collecting and analyzing information and forwarding to management. - Balancing customer retention goals with company budget guidelines by tracking problem resolution costs. - Preparing written correspondence using the appropriate protocols and formats. - Handling inbound and outbound/service calls as needed using GVI’s customer service and sales call model. - Working in a care and concern capacity during incidents. - Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of the customer and travel agents. - Contributing to a team effort by accomplishing related results or projects as needed. Education - The preferred candidate will hold an associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience. Benefits - Generous benefit package including travel benefits and retirement.

Role Description We at Coforge are hiring a Hypercare Support Specialist (#21363) with the following skill set. - Provide real-time user support during and after the rollout of phishing-resistant authentication solutions, assisting with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator. - Troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android platforms, including device onboarding, authentication prompts, and security key issues. - Handle incidents and service requests through ServiceNow while documenting resolutions, known issues, FAQs, and knowledge base articles to support hypercare activities. - Collaborate with project teams, Identity & Access Management, endpoint management, and security stakeholders to improve rollout outcomes, track issue trends, and support hypercare reporting. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or equivalent practical experience. - 3+ years of experience in technical support, identity management support, IT operations, or hypercare environments. - Strong understanding of Microsoft Entra ID (formerly Azure Active Directory), authentication, and authorization concepts. - Knowledge of device registration models including Entra Registered, Entra Joined, and Hybrid Joined environments. - Hands-on experience supporting Microsoft Authenticator app setup and troubleshooting across iOS and Android platforms. - Understanding of MFA concepts, passwordless authentication, passkeys, and FIDO2 authentication concepts. - Experience troubleshooting authentication issues, onboarding errors, registration failures, and user-level security prompts. - Familiarity with Windows 10/11 onboarding, browser authentication flows (Edge, Chrome, Safari), and mobile device basics. - Experience handling incidents, requests, or ticket management using ServiceNow or similar ITSM tools. - Strong analytical, troubleshooting, communication, and end-user support skills with the ability to explain technical concepts to non-technical users. Requirements - Experience supporting identity rollouts, security transformation projects, or enterprise authentication migrations. - Basic understanding of Conditional Access policies and Intune / Endpoint Management. - Previous experience providing hypercare, rollout support, or post-deployment user assistance. - Experience documenting KB articles, FAQs, troubleshooting guides, and support documentation. Posted On 20-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.