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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason.
IT Operations Analyst II
Location
United States
Posted
16 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
IT Operations Analyst II
Avaya
Role Description The candidate must provide technical troubleshooting and data maintenance support. The support model includes: - Creating and maintaining Avaya Single Sign On Accounts for non-Avaya users - Managing Customer Hierarchies and Partner LinkIDs - Troubleshooting and resolving data record corrections - Spotting upstream/downstream data flow issues - Managing requests through several channels, mainly our ticketing system, email, and phone calls Qualifications - Typically requires 3–6 years of experience - Fully fluent written and spoken English Requirements - Great communication and consultative skills - Excellent, demonstrated customer service orientation - Ability to properly read and understand users’ requests and issues - Self-discipline and attention to details - Able to work independently with minimum supervision within a team environment - Ability to prioritize workload - Ability to work in a team and share knowledge - Analytical ability, decisiveness, and strong judgment - Demonstrates ability to problem-solve with provided guidelines - Able to deal with task-switching due to changing prioritization - Broad knowledge of end-user applications, client functions, and applications - Proficient in MS Office and Google - Network and internet knowledge - Ability to grasp data concepts in various systems - Exposure to customer relationship management systems like Siebel and ServiceNow is preferred Benefits - Remote Job: Yes, 100% Remote opportunity - Working hours: Mon-Fri 8AM/5PM EST corresponds to India time - 6:30 PM – 3:30 AM IST - Overtime expectations: Minimal but this role requires staffing during in-country holidays Education - Bachelor degree or equivalent experience Preferred Certifications - Not specified
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