• Lead a team of Pharmacy Account Managers supporting multiple state Medicaid Pharmacy programs delivering consultative services with a high NPS and operational excellence. • Provide strategic consultative pharmacy services to state Medicaid leadership advising them on all aspects of a Medicaid pharmacy benefit. • Aligns with State Sector Leads and Account General Managers on client needs and VOC, partnering with Product and pharmacy leadership team. • Assesses market trends, customer segments, and drives internal and external value proposition and message for GainwellRx. • Partners with Pharmacy executive team in developing and delivering pharmacy market and solution training to state account teams. • Aligns with Product team and Growth team for field campaigns, training, webinars, and client presentations. • Drives new solution ideas, partners with states on new concepts, and works with product & engineering teams to deliver models to support them. • Collaborates with Marketing on GainwellRx overall market message, media strategy, and GTM strategy. • Supports state needs through RFP and bid proposals. • Partners with Pharmacy executive team to drive business strategy and business development through market and competitive insights and analysis. • Connect market insights into growth strategies and solution pipeline strategies. • Drives key initiatives in support of strategy, pharmacy growth, and business development. • Drives market analysis in support of business development projects and senior leadership key initiatives. • Serves as an industry expert on GainwellRx, interfacing with external clients, vendors, and business partners. • Collaborates across account teams, sales teams, product teams, and other shared service functions.

• Develop and implement sales strategies to acquire and retain dealer clients within the automotive sector. • Build and maintain relationships with dealership owners and key decision-makers to understand their financing needs. • Identify opportunities for portfolio growth by presenting financing solutions and promoting Westlake Flooring Company’s offerings. • Conduct market research to remain competitive and align services with industry trends. • Oversee the servicing of the automotive floorplan portfolio, ensuring high levels of customer satisfaction. • Monitor account performance and proactively address any issues or concerns raised by clients. • Collaborate with cross-functional teams to streamline processes and enhance customer experience. • Provide training and support to dealerships on the use of financing solutions and services. • Monitor dealership conditions and performance. • Develop and maintain risk assessment models to evaluate dealership creditworthiness. • Collaborate with internal teams to ensure compliance with company policies and regulatory requirements. • Monitor the performance of the portfolio, including loan balances, dealer performance, and payment trends.

Role Description The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth. - Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments. - Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. - Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. - Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. - Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. - Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement. Qualifications - Bachelor’s degree or equivalent experience - 6–10 years of experience in account management, sales, or customer success - Mandarin speaking (written and verbal) - Strong organizational, communication, and relationship-building skills - Ability to travel up to 30–40% Requirements - You’re customer-focused and committed to delivering exceptional service - You communicate clearly and confidently across cultures and teams, using sound judgment and professionalism - You’re proactive, organized, and able to manage multiple priorities with minimal oversight - You bring a strategic mindset and strong business acumen to account growth and retention - You thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results - You’re adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success Benefits - Competitive individual and group benefits - Medical, Dental, and Vision insurance - Paid Time Off including Holiday pay - 401(k) with company match - Safe and clean work environment

• Develops new, profitable builder finance relationships. • Prospects for new customers through leads developed personally or that come from referral sources. • Coordinates the team approach to approving and closing new deals to grow assets and revenues. • Works with assigned portfolio managers to ensure pro-active monitoring of the credit quality of the portfolio. • Collaborates with Credit team and outside counsel to prepare credit approval documents and manage onboarding process.