Support and Configuration Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Romania

Posted

5 days ago

Salary

0

Seniority

Senior

English

Job Description

Support and Configuration Analyst

Inetum

• Support the upgrade process of MultiCash application (v4 → v5) on client environments • Investigate and resolve technical tickets/incidents reported by users • Perform basic technical analysis (software & hardware) to identify root causes of issues • Communicate with clients to: o understand technical requirements o explain compatibility constraints (e.g. OS requirements such as Windows versions) • Ensure proper installation, configuration and functionality of the application • Collaborate with internal teams to ensure adherence to project timelines • Document solutions and update internal knowledge base when needed

Job Requirements

  • Previous experience in technical support / IT support / configuration role
  • Technical understanding of software & hardware environments
  • Ability to perform rudimentary technical analysis (not business analysis)
  • Strong communication skills – ability to interact directly with clients
  • Problem-solving mindset and adaptability
  • Familiarity with operating systems (e.g. Windows compatibility topics)
  • Experience with MultiCash / similar applications is a plus
  • Category B driving license – preferred

Benefits

  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings

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