Role Description The Clerk supports the Denial Management Department in the denials process for client hospitals. In this role, the Clerk gathers and disseminates information from hospitals, physicians, and insurance companies pertaining to referred claims denied. - Manually enter new cases referred from clients into database as needed - Update database with information gathered from correspondence - Learn various applications, including gAIge, Epic, Eagle, Epremis, Medi-Tech - Set follow-up reminders in Outlook - Review daily reports for updates and due dates - Send updates on document requests received throughout the day - Fax appeals and all pertinent documents - Fax documentation to insurance carriers via portals, email, mail or fax - Work within gAIge to update daily tasks assigned on work queue - Log into all hospital applications and insurance carrier portals every two weeks - Submit appeals, correspondence, and medical records via carrier portals - Scan and label correspondence received daily via mail, email, or fax - Navigate hospital applications to obtain balances, charges, and UB documents - Download reports from portals for updates - Assist with the outgoing mail process - Scan documents into database - Assist patients with questions related to statuses of their accounts - Other duties as assigned - Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications - High School Diploma or equivalent - Must be courteous and possess a strong work ethic, with the ability to work in a fast-paced environment - Possess clear, concise verbal and written communication skills - Proficient in Microsoft Office applications (Word, Outlook, Excel, EPIC) - Detail-oriented, resourceful, and analytical with ability to multitask - Have strong organization and time-management skills - Ability to learn proprietary databases - Strong interpersonal skills, ability to communicate well at all levels of the organization - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses - High level of integrity and dependability with a strong sense of urgency and results oriented - Excellent written and verbal communication skills required - Gracious and welcoming personality for customer service interaction Working Conditions - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Role Description Our Professional Liability Underwriting team is seeking an Underwriting Specialist who specializes in Architects & Engineers or Miscellaneous Professional Liability to join in our Windsor, CT or Itasca, IL area. This is a full time, exempt role. This is a remote or hybrid opportunity. Qualified candidates outside of these locations will be considered and are encouraged to apply. Responsible for identifying, soliciting, underwriting and selling new and renewal Professional Liability accounts that drive profitable growth and align with Professional Liability team goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, seeks technical direction for matters outside one’s authority and general expertise. In this role, you will: - Technical Underwriting: - Know and apply underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. - Use all appropriate underwriting tools, disciplines, and strategies to ensure underwriting guidelines are followed. - Understand pricing components and rating methodology and correlates pricing to exposures. - When presented with minimal information on a risk, instinctively know the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls. - Complete file documentation according to best practices guidelines and can clearly explain account decisions. - Provide clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent. - Portfolio Management & Financial Acumen: - Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business, and portfolio management goals, by use of proven pipeline and marketing practices. - Develop an understanding of various financial reporting information and insurance performance measures in the management of risk. - Demonstrate an understanding of the market factors that can affect pricing and how it correlates to individual’s book, agency’s book, the region, and countrywide. - Prepare or analyze information on underwriting decisions, rate, underwriting requirements, company appetite, status, and declinations to drive results within the assigned territory. - Familiarize oneself with other Hanover departments for leveraging growth in areas of business where portfolio could be more balanced. - Sales Management: - Can negotiate and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents. - Keeps current on state/territory issues, regulations, and trends. - Utilize market and competitor information to enhance relationships and individual account decision making. - Prioritize and develop effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment to improve yield and retention ratios. - Operate with a franchise perspective to identify additional sell opportunities to create growth within other LOB’s and customer segments. - Partner with other business units to deliver comprehensive insurance solutions. - Demonstrate in-depth knowledge of Hanover’s products and appetite while clearly communicating Hanover’s position at the point of sale. - Build and maintain rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices. - Make presentations to agents and customers. Utilize department and Specialty partners to augment sales process. Effectively utilize Claims and Loss Control to display service and/or technical expertise with present and future customers. Qualifications - Bachelor’s Degree or equivalent experience. - 3-5+ years of Professional Liability experience. A&E and/or MPL experience strongly preferred. - 3+ years of experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts. - Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking. - Strong communication, prioritization, desk management, and decision making skills needed. - Ability to travel as needed (~10%). Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

• Prepare, edit and submit account billing in accordance with client contract or payer guidelines. • Ensure all invoices are submitted accurately and timely per P&P (Policy & Procedure). • Work biller related errors in error work queue. • Submit system contract/fee schedule changes when required. • Submit all required documentation with invoice. • Updates facility census changes and performs required rebilling. • Requests necessary documentation when missing from client, physician or patient. • Access clients files if necessary to verify insurance. • Address problems as they occur. • Keep supervisor advised of area or compliance issues which may lead to untimely inaccurate completion of invoice or claim. • Complete all reports according to assigned deadlines. • Verify and update insurance information every 30 calendar days.

Role Description We are seeking a detail-oriented Amazon Inventory Recovery & Unfulfillable Specialist to join our Global Services team. In this role, you will own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across our Amazon accounts. Your primary focus will be on unfulfillable inventory management, with additional ownership across lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery. This is a high-impact, data-driven position for someone who thrives in the details of Amazon Seller Central or Vendor Central, can move quickly to act on exception reports, and takes pride in recovering revenue that would otherwise be left on the table. Key Responsibilities - Unfulfillable Inventory Management (Primary Focus) - Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis - Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) - Coordinate removal orders or disposal requests in line with account strategy and client SOPs - Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows - Maintain accurate records of unfulfillable unit counts, trends, and resolution actions - Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients - Lost & Damaged Inventory - Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool - File and track claims with Amazon for units confirmed lost or damaged by FBA - Follow up on open claims through resolution and ensure reimbursements or replacements are received - Maintain a claims log with status, amounts, and outcomes - Inbound Inventory Reconciliation - Reconcile shipped quantities against Amazon-received quantities for all inbound shipments - Identify and document short-receives, over-receives, and missing units - Submit research requests and claims for inbound discrepancies within Amazon's required timeframes - Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies - Unfulfillable Stranded Inventory - Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) - Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status - Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions - Track stranded inventory aging and flag units approaching long-term storage fee thresholds - Inventory Reimbursements - Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units - Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps - File manual reimbursement cases through Seller Central or via third-party audit tools as applicable - Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly Qualifications - 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) - Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management - Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management - Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs - High attention to detail and ability to manage multiple cases and SKUs simultaneously - Comfortable working independently with minimal supervision in a remote environment - Strong written communication skills in English — able to write clear Seller Support cases and internal status updates Requirements - Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) - Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims - Experience working with multiple seller accounts or in an agency/managed services environment - Background in eCommerce operations, supply chain, or logistics - Experience building SOPs or process documentation for inventory exception workflows Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.