Title: Network and Telecommunications Specialist 1/2 Flex (PCN 080424) Salary $2,833.50 - $3,401.25 Biweekly Location Anchorage or Juneau, AK Job Type Full Time Remote Employment Flexible/Hybrid Job Number 53907 Department Administration Division Office of Information Technology Job Description: What You Will Be Doing Are you interested in supporting Alaska's technology infrastructure? As a Network and Telecommunications Specialist with the Department of Administration's Office of Information Technology, you will play a key role in maintaining and improving essential statewide communication systems. What You'll Be Doing: - Designing and supporting connectivity: You will plan, implement, and maintain converged telecommunications voice and data networks that serve agencies across Alaska. - Applying Cisco expertise: Your experience with Cisco networking equipment will help ensure reliable operation of routers, switches, and related systems. - Maintaining network health: You will monitor performance, troubleshoot issues, and help ensure the stability and security of the state's network. - Evaluating technology: You'll assess new tools and solutions to determine what best meets Alaska's unique geographic and operational needs. - Improving telecommunications services: You will contribute to enhancing the quality and reliability of telecom services statewide. Our Organization, Mission, and Culture To provide and maintain the highest quality of telecommunications services, consisting of the transport network infrastructure and supporting equipment for voice, video and data connectivity for the State of Alaska, to all executive branches of Alaska government and emergency responder agencies within the State of Alaska. To provide and maintain the health of the network. To research and evaluate new technologies as they pertain to the needs of the State of Alaska. To plan and implement services that improve Telecommunications for the State of Alaska. The Benefits of Joining Our Team We offer a dynamic, highly cohesive team, partnering to share knowledge with a focus on new skills development, and a willingness to help each other. Our mission is to provide and maintain the highest quality of telecommunications services, consisting of the transport network infrastructure and supporting equipment for voice, video and data connectivity for the executive branches of State of Alaska and emergency responder agencies. The Network and Telecommunication Specialist 1/2 position plays a vital role in ensuring the success of Telecommunication/Network services to provide the services to State of Alaska and we offer a diverse training platform in many areas to support of your career goals in addition to the direct training plan associated with this position for flex-promotion opportunity. The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more. The Working Environment You Can Expect This position can be filled in either Juneau or Anchorage, located in either the 333 Willoughby Ave, 5th floor in Juneau, or 619 E Shipcreek, Ste 230 in Anchorage. Daily work consists of planning, implement, and maintain complex converged telecommunications and central site build-outs of data, voice and video networks. On occasion those project hours take longer than a standard workweek and we offer a flextime plan as a secondary leave resource for use according to the bargaining unit contract outline. OIT also offers a hybrid telework-friendly environment. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies: - Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services - Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. - Technical Documentation: Knowledge of procedures for developing technical and operational support documentation. Minimum Qualifications Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Network and Telecommunications Specialist 1 Any combination of education and/or experience that provides the applicant with competencies in: - Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. - Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development. - Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. - Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by: Training in computer science, information technology, computer engineering, or a similar field or experience in monitoring networks, documenting network problems, and providing technical support to network users. Network and Telecommunications Specialist 2 Any combination of education and/or experience that provides the applicant with competencies in: - Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. - Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. - Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. - Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. - Telecommunications: Knowledge of the concepts, principles, and theories of transmissions, broadcasting, switching, control, construction, or operation of telecommunications systems. Equivalent to those typically gained by: Training in computer science, information technology, computer engineering, or a similar field and professional experience supporting and maintaining networks and installing routers, switches, firewalls, and network-related software. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. "Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. "Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. Additional Required Information Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide: - Copy of valid driver's license. - Three (3) professional references and current contact numbers, including two (2) current or former supervisors. - Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available. - A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment. APSIN Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.