Role Description We are currently seeking a part-time Remote Scheduler to join our team. This is a remote position, meaning you can work from the comfort of your own home. As a Remote Scheduler, you will be responsible for managing and coordinating our printing projects, ensuring they are completed on time and to our clients' satisfaction. Key Responsibilities: - Schedule and coordinate printing projects, ensuring deadlines are met and quality standards are maintained - Communicate with clients to gather project requirements and provide updates on project status - Work closely with our production team to ensure smooth workflow and timely completion of projects - Monitor project budgets and make adjustments as needed to ensure profitability - Maintain accurate records and documentation of project details and progress - Assist with managing inventory and ordering supplies as needed - Collaborate with the sales team to develop project proposals and quotes for clients - Stay up-to-date with industry trends and advancements in printing technology Qualifications - Previous experience in project coordination or scheduling preferred - Excellent communication and organizational skills - Ability to work independently and manage multiple projects simultaneously - Proficient in Microsoft Office and project management software - Knowledge of printing processes and materials is a plus - Must have a reliable internet connection and a quiet workspace to work remotely Requirements - This is a part-time, remote position with flexible hours. - The contract will be for an initial period of 6 months, with the potential for extension based on performance. Benefits - Join our team at I-Print and help us deliver exceptional printing services to our clients across the country.

Role Description The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicated calling staff. In this role, you will ensure consistent delivery of services, while optimizing the overall performance and productivity. This position oversees a team of Customer Service Representatives and is responsible for managing performance and productivity, including: - Leading and managing the performance of a team of up to 30 Customer Service Representatives. - Overseeing career development and performance management for the assigned team. - Serving as a mentor to Customer Service Representatives, enabling them to develop their abilities. - Managing performance for the assigned clients. - Ensuring timely action is taken to resolve issues related to customer performance. - Being the first escalation point for high touch customer care for patients. - Interfacing with appropriate team members and leadership to provide data-based process and actions. - Monitoring and reporting customer satisfaction levels to ensure compliance with service level agreements. - Participating in interviews and making hiring recommendations. - Collaborating with peers and support leadership to discuss activities, strategies, and initiatives. - Recommending suggestions for team and department improvement. Qualifications - High School Diploma/GED required. - Bachelors/Associates degree preferred. - 5 years of call center customer service experience. - 4 years of people management experience in customer service or a related industry. - Experience managing large teams (i.e., 20+ team members) required. Requirements - Strong leadership capabilities. - Demonstrated business consulting skills with the ability to forge relationships. - Self-starter, results driven, highly motivated, with a proven track record of exceeding objectives. - Exceptional communication skills. - Highly organized. - Ability to multi-task in a fast-paced environment. - Ability to work independently. - Demonstrated leadership competencies, with experience as an exceptional relationship manager. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) and Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP) and tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - 14 weeks of primary caregiver or two weeks of secondary caregiver leave.

Role Description The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicated calling staff. In this role, you will ensure consistent delivery of services, while optimizing the overall performance and productivity. This position oversees a team of Customer Service Representatives and is responsible for: - Managing performance and productivity of the assigned customer service team. - Coaching and developing talent. - Ensuring accountability. - Monitoring key performance indicators. - Tracking call metrics. Key Responsibilities - Leads and manages the performance of a team of up to 30 Customer Service Representatives. - Oversees career development and performance management for the assigned team. - Serves as mentor to Customer Service Representatives, enabling them to develop their abilities. - Identifies issues through the monitoring of queues, task assignments, customer communications, and KPIs. - Ensures timely action is taken to resolve issues related to customer performance. - Acts as the first escalation point for high touch customer care for patients. - Responds with urgency, clarity, competence, and swift fulfillment of all service requests. - Interfaces with appropriate team members and leadership to provide data-based process and actions necessary for identification and escalation of unresolved customer issues. - Monitors and reports customer satisfaction levels to ensure compliance with service level agreements and issue resolution. - Participates in interviews and makes hiring recommendations. - Collaborates with peers and support leadership to discuss activities, strategies, initiatives, and opportunities that support team and business goals. - Recommends suggestions for team and department improvement. Qualifications - High School Diploma/GED required. - Bachelors/Associates degree preferred. - 5 years of call center customer service experience. - 4 years of people management experience in customer service or a related industry. - Experience managing large teams (i.e., 20+ team members) required. Skills and Abilities - Strong leadership capabilities. - Demonstrated business consulting skills with the ability to forge relationships, facilitate discussions, and drive to resolution. - Self-starter, results driven, highly motivated, with a proven track record of exceeding objectives. - Exceptional communication skills. - Highly organized. - Ability to multi-task in a fast-paced environment. - Ability to work independently. - Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Compensation A reasonable estimate of the current base range for this position is: $77,000 - $100,000 USD. For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Role Description The Supervisor-Referral Management is responsible for the supervision of staff accountable for assuring patient and provider friendly access to MultiCare Health System services and patient care, and for accurate completion of referrals and authorizations in compliance with regulatory requirements and MHS policy. The Supervisor is accountable for the highest levels of quality for all referrals, insurance verification, authorizations, performance levels, and ensuring efficient standards are implemented and maintained. - Ensures processes and workflows are created and implemented to minimize payment denials and increase patient experience and access to care. - Trains and develops frontline staff reporting to other managers and interdependent relationships with Patient Access, MMA Clinics, Behavioral Health, Hospitals, and the care management team. - Ensures accuracy in referral management and appropriate authorizations obtained to secure reimbursement for services across the health system. - Has 24-hour/7-day responsibility directly supervising staff working at multiple locations and areas including Referral Management Leadership Team, Myriadd Team, MMA Clinic Leadership, Access Center, and Receptionists. - Collaborates with other leaders in clinical care departments, Access Center, and Pre-service. Qualifications - Associate degree preferred; two (2) years of leadership experience will be considered in lieu of the degree. - Two (2) years of experience in Access Services, Pre-Service, Referral Management, or Revenue Cycle field required. - Previous experience and demonstrated skills in a leadership or a supervisor role. - One (1) year supervisory or lead experience preferred. - Internal candidates will be considered if minimum qualifications are not met. Benefits - Rooted in the local community, partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years. - Growth and education: Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you. - Well-being and support: Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. - Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other. - Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued. - Pacific Northwest lifestyle: Work and live where natural beauty, adventure, and strong community connections are part of everyday life. Company Description We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $65,145.60 - $93,787.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.