Role Description The Bilingual A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment - 1 year of experience in a hospital or physical business office preferred - 1 year of experience in call center with background of productivity expectations with high call volumes including customer correspondence - 1 year of experience with medical revenue cycle processes from scheduling through agency placement and final account disposition - Knowledge of insurance collection follow up or self-pay collections - Experience and knowledge about EOB, Remits, and UB-04s preferred - Bilingual in English and Spanish preferred Benefits - Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. - Future Security: 401(k) with matching - Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. - Educational Tuition Assistance - Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. - Paid Time Off Company Description The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Role Description Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. - Assists in performing pre-registration and registration duties. - Obtains necessary demographic and insurance information and enters data into computer system. - Obtains appropriate signatures on medical, legal and financial forms. - Aids in verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures. - Aids in obtaining patient’s insurance authorization required for services. - Documents authorization approvals and denials in computer systems. - Collects money due from patient at time of service. - May perform billing, receivable and related functions. - Performs related duties as required. Qualifications - High School Diploma or equivalent required. - 0-1 years of relevant experience, required. - Healthcare experience highly preferred. - Experience working in a remote setting highly preferred. - Flexibility to work PT hours (20 hours a week). Company Description

Role Description There is something that makes Blue Cross Blue Shield Global Solutions SM a special place to work. We're proud to offer the best of both worlds: a place where professional ambition meets work-life balance. Our Global Service Center (GSC) is open 24/7/365 to service our globally mobile members. Our Global Service Center Specialists have a true understanding of our customers' needs and are committed to not only increasing overall customer satisfaction but doing so with a smile. We are looking for an individual thinker who can take personal responsibility for the quality of their work and show an interest in our members and their needs. The GSC Specialist fields calls from members, medical providers (doctors, hospitals, pharmacies, etc.) and brokers, in regard to access of care, products, policy benefits, enrollment, and claims inquiries received via telephone, e-mail, fax and mail. - Ensuring our members (customers) always receive the highest quality of customer service. - Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s). - Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email. - Manage requests for medical assistance services on a planned or emergency basis. - Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members. - Appropriately and proficiently document all interactions and maintain accurate files in the designated systems. - Other duties as assigned. Qualifications - High school diploma required; Undergraduate degree and/or equivalent experience preferred. - Must be able to multitask while keeping composure at all times. - Excellent verbal and written communication skills. - Ability to speak, read, and write fluent English; multi-lingual skills a plus. - Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis. - Strong facilitation, conflict resolution, and investigative skills. - Must have reliable at-home high speed internet service. - High volume corporate customer service experience is required. - Familiarity with insurance products and insurance terminology is a plus. - Schedule flexibility is required (working on holidays, weekends, overnights and overtime). Requirements - Training hours will be M-F, normal business hours until designated shift is assigned. - Compensation for this position starts at $18.15/hr. - You'll be eligible for our full range of health benefits starting the first of the month following your start date. - Access to our rewards and recognition programs. Company Description At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

• Generate and close new business opportunities within contact center and related service lines. • Lead contact center assessments for prospective clients, including staffing models, cost per contact, KPI performance, and quality programs. • Use assessments as a consultative entry point to drive new engagements. • Develop and expand executive-level client relationships. • Lead client presentations, sales pitches, and solution design discussions. • Own and contribute to RFP responses, proposals, and Statements of Work. • Partner with Finance and executive leadership on contract reviews and negotiations. • Maintain an active pipeline aligned to a $5M annual sales quota. • Serve as a trusted advisor on contact center strategy, operations, and CCaaS platforms. • Provide oversight and leadership support for contact center implementations and go-lives. • Ensure clear communication and alignment across stakeholders. • Guide contact center optimization and performance improvement initiatives.