Field Support Engineer
Location
Tennessee
Posted
10 days ago
Salary
0
Seniority
Senior
Job Description
Field Support Engineer
Stago
• Provide on-site and remote technical support for Stago instruments and systems. • Foster strong relationships with customers by actively listening and maintaining professionalism. • Prioritize service requests, manage workload effectively. • Installs instruments at customer's facility and performs preventive maintenance. • Provide on-site training for end users and laboratory personnel. • Collaborate with internal teams to improve service strategies.
Job Requirements
- High School or (GED) required.
- Associates Degree or Certificate from Technical School a plus.
- Bachelor’s from 4 year college or university preferred.
- 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required.
- Valid Driver's License.
- Strong technical troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS.
- Ability to work independently and manage time effectively.
- Willingness to travel extensively (up to 75% overnight travel may be required).
Benefits
- N/A
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