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IT Application Intake Analyst
Location
United States
Posted
5 days ago
Salary
$73.2K - $102.9K / year
Seniority
Senior
Job Description
IT Application Intake Analyst
Guild Mortgage
• Coordinate the application intake and onboarding process for new applications, system enhancements, integrations, and SaaS solutions. • Serve as a central coordination point between business owners, IT, Information Security, Risk, Compliance, Vendor Management, and IT General Controls teams. • Serve as a primary IAM subject matter resource within application intake, ensuring identity, authentication, authorization, role design, and provisioning requirements are clearly defined and documented. • Evaluate application requests to determine access control models, user population, privileged access requirements, service accounts, and integration with enterprise IAM solutions (e.g., SSO, MFA, directory services). • Review intake submissions for completeness, accuracy, and alignment with established governance standards and technology roadmaps. • Assess and document ITGC, SDLC, security, privacy, and compliance impacts associated with application requests. • Facilitate risk-based triage and routing of application requests to appropriate review bodies (e.g., architecture review, security review, data privacy, vendor risk, change management). • Ensure application requests are aligned with systems development lifecycle (SDLC) and change management methodologies, including documentation of scope, ownership, data classification, and control requirements. • Maintain intake artifacts such as process flows, intake records, decision logs, and governance documentation. • Support the design, documentation, and execution of preventive and detective controls associated with application onboarding and change activities. • Assist with identifying gaps, control deficiencies, or process breakdowns related to application intake and onboarding. • Track intake metrics, SLAs, and KPIs to support continuous improvement and management reporting. • Partner with IT Governance to ensure application onboarding aligns with SSAE18 SOC2 Type2, NIST, and internal policy requirements. • Support audit and examination activities by providing intake documentation, evidence, and walkthrough support. • Contribute to ongoing enhancements of intake processes, templates, tools, and governance workflows. • Participate in special projects and continuous improvement initiatives related to IT governance and application lifecycle management. • Perform other duties as assigned.
Job Requirements
- Bachelors Degree directly related to the position or equivalent, required.
- Experience working in a regulated environment (financial services, mortgage, banking, or similar) preferred.
- Identity and Access Management experience desired.
- Demonstrate ability to analyze and manipulate data across various sources including excel, CRMs, and online repositories.
- Ability to create, improve, and maintain processes in the IT Division (process modelling and procedure development experience desired).
- Advanced skills in MS Office required.
- Experience with Entra (Azure AD), Okta, Optro (formally Audit Board), Fresh Services, Smartsheets, and Jira preferred.
- Understanding of systems development lifecycle and change management concepts.
- Understanding of financial institution governance and regulations including SSAE16/18, and ITIL/COBIT.
- Ability to stay organized and effectively manage completion of assigned tasks.
- Excellent written and oral communication and presentation skills.
- Ability to summarize and condense large amount of information and data for executive synopsis.
- Willingness to take ownership of certain processes, projects and deliverables.
- Customer focused and results oriented.
- Ability to establish and meet critical deadlines.
- Ability to prioritize multiple activities and complex project simultaneously.
- Ability to research and resolve problems.
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- LTD
- 401(k) with employer match
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