• Serve as a technical point of contact for customer‑reported product and service issues • Manage day‑to‑day issue resolution activities • Communicate issue status, risks, and resolution plans to internal stakeholders • Analyze field data, warranty information, and customer feedback • Provide on‑site support to key customers as needed • Collaborate with engineering and manufacturing teams • For Level II, lead high‑priority or escalated customer issues and mentor less‑experienced engineers

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment • Take end-to-end ownership of support requests and high-priority incidents • Write, analyse, and optimise T-SQL queries • Apply strong knowledge of Windows Server and Azure environments • Support and monitor Azure-hosted applications using tools such as New Relic • Collaborate with Development, Product, and Infrastructure teams

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment. • Take end-to-end ownership of support requests and high priority incidents. • Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues. • Apply strong knowledge of Windows Server, Azure environments, and IIS. • Support and monitor Azure-hosted applications, proactively identifying performance degradation. • Collaborate with Development, Product, and Infrastructure teams to document root causes.

Application Deadline: 02/19/2026 Address: VIRTUAL13 - HomeRes - IL Job Family Group: Technology Designs, builds, deploys, and maintains enterprise integration of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) into BMO’s IT infrastructure. Ensures these AI-powered systems function efficiently, securely, and seamlessly alongside existing technology. Applies in-depth experience with cloud and on-premises infrastructure to plan and coordinate the rollout of Copilot solutions, with robust security controls and disaster recovery options in place. Develops and tests connectors for internal tools and data sources to extend Copilot capabilities; vets new Copilot and agentic features/integrations in a controlled environment before enterprise rollout, ensuring they meet security and performance standards. Manages Copilot Studio access and coordinates proof-of-concept (PoC) activities for emerging Copilot technologies, collecting feedback and refining solutions prior to broad deployment. Ensures endpoint readiness (e.g. verifies Netskope configurations, Windows 11 compatibility, 64-bit Office support) so that user devices and networks can fully support Copilot features. Collaborates with enterprise architecture and risk teams (ARC) and engineering on secure vetting of Azure Copilot and Security Copilot features, validating compatibility and compliance with BMO’s requirements for deployment. Qualifications: Foundational - Network routing, switching, and security - Configuration management - Systems administration - Scripting languages (e.g. PowerShell, Python) - IT infrastructure library (ITIL) basics - Root cause analysis and troubleshooting - Cloud computing fundamentals - Cybersecurity and privacy principles - IT automation mindset (Digital First) - Building and managing relationships - Adaptability and continuous learning Intermediate - Network routing, switching, and security (intermediate proficiency) - Virtualization and virtual machines - Operating systems & platforms (Windows/Linux) - Microsoft 365 and Azure cloud platform administration - Infrastructure as Code (IaC) practices - Quality assurance and control processes - Identity and access management (e.g. Azure AD/Entra ID) - Containerization (e.g. Docker, Kubernetes) - Continuous improvement management - Communicating with impact - Customer centricity - Strong verbal & written communication skills - Collaboration and team skills - Analytical and problem-solving abilities - Influence skills - Data-driven decision making Advanced - Hardware infrastructure (advanced knowledge) - Version control systems (e.g. Git) - Enterprise cloud architecture & SaaS integration - Experience with AI/ML-powered solutions and automation Experience: Typically 5–7 years of relevant experience in IT infrastructure, cloud services, or software engineering (or an equivalent combination of education and experience). A post-secondary degree in a related field of study is preferred. Deep knowledge and technical proficiency are gained through extensive hands-on experience and continuous learning in fast-evolving technology environments. Salary : $81,400.00 - $151,800.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.