• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment • Take end-to-end ownership of support requests and high-priority incidents • Write, analyse, and optimise T-SQL queries • Apply strong knowledge of Windows Server and Azure environments • Support and monitor Azure-hosted applications using tools such as New Relic • Collaborate with Development, Product, and Infrastructure teams

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment. • Take end-to-end ownership of support requests and high priority incidents. • Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues. • Apply strong knowledge of Windows Server, Azure environments, and IIS. • Support and monitor Azure-hosted applications, proactively identifying performance degradation. • Collaborate with Development, Product, and Infrastructure teams to document root causes.

Application Deadline: 02/19/2026 Address: VIRTUAL13 - HomeRes - IL Job Family Group: Technology Designs, builds, deploys, and maintains enterprise integration of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) into BMO’s IT infrastructure. Ensures these AI-powered systems function efficiently, securely, and seamlessly alongside existing technology. Applies in-depth experience with cloud and on-premises infrastructure to plan and coordinate the rollout of Copilot solutions, with robust security controls and disaster recovery options in place. Develops and tests connectors for internal tools and data sources to extend Copilot capabilities; vets new Copilot and agentic features/integrations in a controlled environment before enterprise rollout, ensuring they meet security and performance standards. Manages Copilot Studio access and coordinates proof-of-concept (PoC) activities for emerging Copilot technologies, collecting feedback and refining solutions prior to broad deployment. Ensures endpoint readiness (e.g. verifies Netskope configurations, Windows 11 compatibility, 64-bit Office support) so that user devices and networks can fully support Copilot features. Collaborates with enterprise architecture and risk teams (ARC) and engineering on secure vetting of Azure Copilot and Security Copilot features, validating compatibility and compliance with BMO’s requirements for deployment. Qualifications: Foundational - Network routing, switching, and security - Configuration management - Systems administration - Scripting languages (e.g. PowerShell, Python) - IT infrastructure library (ITIL) basics - Root cause analysis and troubleshooting - Cloud computing fundamentals - Cybersecurity and privacy principles - IT automation mindset (Digital First) - Building and managing relationships - Adaptability and continuous learning Intermediate - Network routing, switching, and security (intermediate proficiency) - Virtualization and virtual machines - Operating systems & platforms (Windows/Linux) - Microsoft 365 and Azure cloud platform administration - Infrastructure as Code (IaC) practices - Quality assurance and control processes - Identity and access management (e.g. Azure AD/Entra ID) - Containerization (e.g. Docker, Kubernetes) - Continuous improvement management - Communicating with impact - Customer centricity - Strong verbal & written communication skills - Collaboration and team skills - Analytical and problem-solving abilities - Influence skills - Data-driven decision making Advanced - Hardware infrastructure (advanced knowledge) - Version control systems (e.g. Git) - Enterprise cloud architecture & SaaS integration - Experience with AI/ML-powered solutions and automation Experience: Typically 5–7 years of relevant experience in IT infrastructure, cloud services, or software engineering (or an equivalent combination of education and experience). A post-secondary degree in a related field of study is preferred. Deep knowledge and technical proficiency are gained through extensive hands-on experience and continuous learning in fast-evolving technology environments. Salary : $81,400.00 - $151,800.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in Raleigh, NC and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance. We are actively seeking talented individuals to join our team in this exciting new phase of growth. Position Overview As a Technical Support Engineer, you will serve as a key member of our support team, delivering responsive, high quality technical assistance for a core product within our software portfolio. This role requires deep expertise in Microsoft Word within complex enterprise and legal environments. You will troubleshoot advanced document formatting issues, template architecture, numbering structures, automation workflows, and integrations that directly impact customer productivity. You will also act as a liaison between customers and our Development, Services, and Product teams to ensure efficient issue resolution and continuous product improvement. Key Responsibilities Case Management & Customer Support Own end to end case management including intake, troubleshooting, resolution, and closure while maintaining proactive communication and SLA adherence Manage personal case queues, including ticket hygiene and suspended cases Conduct real time support sessions via phone, screen share, or chat to analyze and remediate customer systems Support global customers, including participation in after hours or weekend on call rotations as needed Microsoft Word & Document Troubleshooting Diagnose and resolve complex Microsoft Word issues involving styles, sections, numbering architecture, templates, cross references, fields, and automation Troubleshoot template corruption, formatting inconsistencies, and document structure failures in legal environments Analyze macros and VBA scripts to identify root causes and recommend sustainable solutions Provide best practice guidance on structured document creation and formatting Technical Documentation & Collaboration Create detailed bug reports and task tickets in JIRA including reproduction steps, environment details, logs, screenshots, and documented customer impact Partner with Development and Product teams to communicate customer feedback and technical findings Participate in product discussions to inform enhancements and future releases Develop and maintain knowledge base articles, FAQs, and internal documentation to reduce recurring escalations Continuous Improvement Stay current on Microsoft Word advancements, product updates, and relevant technology trends Contribute to improving support policies, procedures, and documentation standards Share knowledge with peers to elevate overall team capability Qualifications/Experience The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment Commitment to Employees : Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact Global, Dynamic, and Diverse Team : Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. Career Growth and Development : We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.