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ALTUS Receivables Management logo
ALTUS Receivables Management

North America’s #1 Commercial Collections Firm

Provider Service Representative

GeneralGeneralFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

58 days ago

Salary

$15 - $18 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Provider Service Representative

ALTUS Receivables Management

• Maintain and follow up on assigned provider accounts daily. • Initiate and receive calls to/from healthcare providers to discuss overpayment balances. • Update account statuses, enter notes, and manage inquiries in the CollectOne system. • Prepare and send overpayment notifications and invoices via fax, email, or FedEx. • Respond to provider emails and voicemails throughout the day. • Handle verbal and written provider disputes or refund information requests. • Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Job Requirements

  • High school diploma or equivalent required; college coursework preferred.
  • Strong verbal communication skills and phone presence.
  • Attention to detail and proficiency in note-taking and database entry.
  • Prior experience in medical billing, insurance, or collections is a plus.
  • Basic understanding of healthcare and insurance overpayments preferred.
  • Must maintain professional demeanor and confidentiality at all times.

Benefits

  • Benefit package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy - start with 18 days per year
  • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

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