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North America’s #1 Commercial Collections Firm
Provider Service Representative
Location
United States
Posted
58 days ago
Salary
$15 - $18 / hour
Seniority
Senior
Job Description
Provider Service Representative
ALTUS Receivables Management
• Maintain and follow up on assigned provider accounts daily. • Initiate and receive calls to/from healthcare providers to discuss overpayment balances. • Update account statuses, enter notes, and manage inquiries in the CollectOne system. • Prepare and send overpayment notifications and invoices via fax, email, or FedEx. • Respond to provider emails and voicemails throughout the day. • Handle verbal and written provider disputes or refund information requests. • Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).
Job Requirements
- High school diploma or equivalent required; college coursework preferred.
- Strong verbal communication skills and phone presence.
- Attention to detail and proficiency in note-taking and database entry.
- Prior experience in medical billing, insurance, or collections is a plus.
- Basic understanding of healthcare and insurance overpayments preferred.
- Must maintain professional demeanor and confidentiality at all times.
Benefits
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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