• Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter. • Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations, and own the quality of AI outputs in your domain. • Produce formal weekly and monthly insights, participate in roadmap conversations with Product Development teams, and mentor Associates on their build and synthesis work.

• Resolving customer inquiries and complaints related to outbound and return shipments • Answering questions about customer accounts and payment transactions • Handling customer requests and complaints • Processing customer orders • Recording changes to customer and delivery addresses • Responding to questions about products, as well as warranty and statutory warranty matters

Sales Support Specialist (Global Hire) Remote Contracted Mid Level This is a fully remote international role. Compensation will be $7k-$36k per year (based on global rates). About Us We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here. Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more. Role Overview The Sales Support Specialist is a highly organized, detail-oriented professional who works directly with the CEO to support day-to-day sales operations and communication. This role is paramount to keeping the sales process moving efficiently—from initial outreach through closing and follow-up. You will act as a force multiplier for the CEO by managing correspondence, maintaining CRM accuracy, building compelling presentations, coordinating follow-ups, preparing contracts, and supporting referral partner engagement. This position is fully remote and open to candidates based in the United States or internationally, with required overlap during core business hours (EST). Key Responsibilities Executive Sales Support - Work directly with the CEO to manage and prioritize sales-related activities - Draft, edit, and send professional correspondence on behalf of the CEO - Prepare meeting briefs, note summaries, and follow-up action items - Execute timely follow-up communications with prospects after meetings - Track deliverables and ensure commitments are met - Coordinate scheduling and next steps between prospects and internal stakeholders - Help maintain high engagement and deal momentum - Create effective and eye-catching sales presentations and materials - Track ongoing deals and ensure timely progression - Draft proposals, agreements, and contracts based on standardized templates - Make recommendations to improve efficiency and better utilize AI CRM Management & Pipeline Support - Maintain accurate and up-to-date records in CRM system - Monitor pipeline stages and flag delays or risks - Generate reports on pipeline status, activity, and performance Presentation Development - Build, format, and refine sales presentations for: - CEO-led sales meetings - Prospect pitches - Partnership discussions - Customize decks based on client needs, industry, and objectives - Ensure brand consistency and clear value messaging Referral Partner Outreach & Relationship Support - Identify and support outreach to potential referral partners - Lead with communication via email, phone, and LinkedIn and coordinate meetings with the CEO and sales team - Maintain partner contact records and engagement history - Support development of partner-facing materials Performance Metrics (KPIs) - CRM data accuracy and completeness - 98% or better - Speed of follow-up communications - within 4 business hours (EST) - Contract accuracy and delivery timelines - within 8 business hours - Referral partner outreach and engagement activity - Land 1 new active referral partner per month - Send bi-weekly, touch-base correspondence to referral partners Qualifications Required - 2–5+ years in sales support, operations, executive assistance, or similar role - Strong written and verbal communication skills - High attention to detail and organizational skills - AI proficiency - Experience with CRM systems (e.g., HubSpot, Salesforce) - Proficiency in presentation tools (Google Slides, PowerPoint) - Ability to manage multiple priorities in a fast-paced environment - High level of professionalism and discretion Preferred - Familiarity with contract or proposal preparation - Experience supporting partnership or referral programs - Ability to work across time zones and cultures Compensation Range International - Base Salary: $7k-$36k - Bonus/Commission: $1k-$2k

Role Description Du leitest Use-Case-spezifische Onboardings für dein Portfolio. Dabei verstehst du deren Geschäftsprozesse im Detail und übersetzt sie in eine maßgeschneiderte KI- & Bot-Strategie. - Strategisches Onboarding & Solution Design - KI-Optimierung & Consulting: Du bist die treibende Kraft bei der Performance-Analyse. Du durchdringst unsere KI-Infrastruktur, analysierst bot-spezifische KPIs (z. B. Intent-Genauigkeit, Automatisierungsraten) und berätst Kunden proaktiv, wie sie ihre Conversational-AI-Ergebnisse maximieren. - Wertbasierte Kommunikation & Retention: Du führst regelmäßige Business Reviews (QBRs) auf Management- und C-Level-Ebene. Durch empathische und überzeugende Kommunikation gewinnst du auch in kritischen Phasen das Vertrauen der Kunden, steuerst das Risk-Management und sicherst so aktiv die Renewal Rates. - Produkt-Schnittstelle (Voice of the Customer): Dank deines tiefen Produkt-Verständnisses erkennst du, welche Features unseren Kunden fehlen. Du übersetzt Kundenfeedback in strukturierte Anforderungen für unser Product- und Engineering-Team. - Data & Operations: Du hältst dein CRM (HubSpot) und deine CS-Dashboards sauber, um maximale Transparenz im Team zu gewährleisten. Qualifications - Mindestens 3+ Jahre fundierte Berufserfahrung im B2B SaaS Customer Success oder Account Management, idealerweise im Bereich AI, MarTech, Kundenservice-Software oder anspruchsvollen Kommunikationslösungen. - Du bist rhetorisch versiert – ob beim Moderieren von Workshops, dem Deeskalieren kritischer Kundensituationen (Churn-Prävention) oder beim wertebasierten Storytelling vor C-Level-Entscheidern. - Du hast ein tiefes Verständnis für Software-Architekturen, APIs und Integrationen. Begriffe wie NLP, LLMs oder Intent-Training sind für dich keine Fremdworte, sondern Werkzeuge, die du schnell durchdringst. - Nachweisbare Erfolge in der Steigerung von NRR / GRR sowie im Erkennen und Abschließen von Expansion-Potenzialen (Up- & Cross-Selling). - Du liebst Daten und kannst komplexe KPI-Dashboards verständlich interpretieren und in konkrete, logische Handlungsempfehlungen für den Kunden übersetzen. - Fließende Deutsch- (C2) und verhandlungssichere Englischkenntnisse in Wort und Schrift. - Eine ausgeprägte Ownership-Mentalität und die Fähigkeit, in einem dynamischen Umfeld proaktiv Lösungen zu finden, statt nur Probleme zu benennen. - Du hörst genau zu und verstehst die Pain Points der Kunden oft schon, bevor sie sie selbst aussprechen. Benefits - Bei uns wird Erfolg transparent belohnt. Du erhältst ein faires Gehaltspaket, bestehend aus rund 85% Fixum und ca. 15% Variable. Unser transparenter Team-Bonus sichert dir von Anfang an ein Stück vom Kuchen. On top profitierst du von einem individuellen Upsell-Bonus. - Eine echte 4-Tage-Woche (32 h, Mo–Do) bei vollem Gehalt, flexible Arbeitszeiten und Remote-First-Option. - Intensives Einarbeitungsprogramm mit persönlichem Mentoring direkt durch unsere Head of Customer Success. - State-of-the-Art Tools und klare Playbooks, die dir den Rücken für die eigentliche Kundenarbeit freihalten. - Ein hochmotiviertes Team, regelmäßige Team-Offsites und legendäre Events in unserem HQ in Hamburg.