• Membre de l'équipe Customer Care, tu es le point de relais central entre nos membres et toutes les équipes de Green-Got. • Premier point de contact : tu réponds à nos membres sur tous nos canaux, chat, email, téléphone. • Tu collects, structures et remontes les besoins, frustrations et suggestions aux équipes produit, tech, marketing. • Tu identifies des leviers d'amélioration de l'expérience membre et mets en œuvre des actions concrètes.

Role Description The Labeling Support position is responsible for providing basic support service functions to the Labeling group of the Product Configuration department. Essential Duties & Responsibilities - Perform routine label creation tasks - Perform routine modification of existing labels - Order released print mattes - Create temporary production labels - Assign GTINs (Global Trade Item Number) and knowledge of UDI (Unique Device Identification) - Create print matte slugs and rubber mattes - Create, propagate and implement AGILE PLM/Oracle EBS ECOs (Engineering Change Orders) - Review and approve AGILE PLM/Oracle EBS ECOs for domestic labeling - Create, review, and approve AGILE PLM/Oracle EBS workflows - Manage translation vendor quotes, POs, and documents - Perform AGILE PLM/Oracle EBS label research - Search for and retrieve existing AGILE PLM/Oracle EBS documents - Perform simple troubleshooting of label files and systems - Create and maintain label attribute data - Work on special assignments as they arise Qualifications - Excellent verbal and written communication skills - Proficient in Excel, Word, and Outlook - Knowledge of software used in graphic design and label creation including InDesign, Illustrator, and Corel - High level of attention to detail - Strong organizational skills - Ability to multitask and work in a fast-paced environment - Understanding of labeling regulations and guidelines Requirements - Must be at least 18 years of age - High School diploma required; Bachelor’s degree from an accredited college or university is preferred - Requires 2–4 years of relevant experience in labeling support, document control, regulatory operations, or a related regulated environment - Experience with an ERP system Physical Requirements and Work Environment - This is largely a sedentary role - This job operates in a professional office environment and routinely uses standard office equipment - Typically requires travel less than 5% of the time Company Description ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. - Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization - The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs - IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company - Significant US IV solutions manufacturing and supply capabilities

• Frontline Support as the initial point of technical contact for customer issues • Emphasizes rapid triage, clear and consistent communication, and adherence to established support processes • Focus on resolving known or complex issues directly • Identifying when to escalate and maintaining customer satisfaction through responsiveness, accuracy, and follow-through • Accountable for SLA adherence, customer communication, and creating smooth handoff experiences when needed • Plans and organizes related tasks independently to meet interdependent goals • Develops solutions to moderately complex problems with minimal guidance

Role Description - Serve as one of the primary points of contact for assigned clients - Conduct regular client check-ins to gather feedback and assess engagement health - Monitor client satisfaction and identify areas for improvement proactively - Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates - Track employee performance feedback and escalate concerns when needed - Help ensure timely resolution of operational or service-related issues - Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems - Prepare simple reports on client feedback, retention risks, and engagement status - Support onboarding coordination for new clients and newly hired team members - Assist leadership in improving internal processes and customer experience initiatives - Follow up on pending action items and ensure commitments to clients are completed on time - Monitor overall engagement health including communication responsiveness, staffing stability, and client sentiment Qualifications - Experience in customer service, account management, operations, or client success - Strong communication and relationship-building skills - Organized and detail-oriented with good follow-through - Comfortable handling client-facing conversations professionally - Familiarity with Google Workspace, Microsoft Office, or CRM tools - Experience in outsourcing, staffing, or BPO environment is a plus Requirements - Experience handling US-based clients - Familiarity with project coordination or operations support - Ability to prepare simple reports and presentations - Experience gathering customer satisfaction feedback or conducting surveys