• Collaborate with the Wave Testing Lead and government client in planning, training, and testing of functional components of the financial system and coordinate with other vendors on testing to adjudicate, resolve, and close issues including change control discussions • Ensure 100% traceability of requirements • Oversee and mentor work of junior testers • Ensure testing includes validation of Federal Section 508, TRM, and VIP compliance • Execute manual and automated test scripts, document results, identify issues and defects, and prepare testing summary reports • Link test cases to Requirements Traceability Matrix (RTM) • Maintain and prioritize a testing defect log that will be shared with the government client and other vendors to track testing progress • Prepare materials and support facilitation of User Acceptance Testing (UAT) training

Role Description No Mercado Livre estamos democratizando o comércio e os serviços financeiros para transformar a vida das pessoas na América Latina. Faça parte deste propósito! No Mercado Envios, administramos o estoque das pessoas que vendem e entregamos os produtos para as que compram, melhorando sua experiência em nossa plataforma. Em um mundo em constante evolução, nossa capacidade para entregar rapidamente os produtos que são comprados através do Mercado Livre tornou-se um requisito para competir. Faça parte da equipe que está liderando a logística na América Latina, oferecendo soluções customizadas de classe mundial e integrando carriers locais e regionais, através de um comércio que não reconhece fronteiras. Temos um desafio para as pessoas que: - Vibram energia empreendedora: são movidas pela curiosidade, nunca desistem e estão focadas em superar seus próprios limites. - Dão o máximo, porque adoram trabalhar com compromisso e dedicação. - Encaram as mudanças como oportunidades e aprendem com seus erros. - A excelência e a execução são primordiais na sua forma de fazer as coisas. - Promovem o bom clima, a alegria e a diversão. - Sabem como construir com outras pessoas e desfrutam trabalhando em equipe. Imagine você empreendendo projetos desafiadores, dinâmicos e inovadores, e sendo responsável por: - Liderar o suporte técnico remoto para sistemas de automação, robótica e controladores programáveis durante interrupções de produção, garantindo a resolução de incidentes sem necessidade de intervenção presencial sempre que possível. - Construir e manter uma base centralizada de documentação técnica, incluindo procedimentos, boas práticas e histórico de falhas, para apoiar o diagnóstico e a resolução de incidentes. - Utilizar ferramentas de monitoramento e dados históricos de operação para antecipar falhas, reduzir o tempo de parada e acompanhar indicadores de desempenho do suporte. - Atuar como referência técnica nos processos de triagem e escalonamento de chamados, melhorando os fluxos de atendimento e apoiando o time em situações críticas. - Colaborar no desenvolvimento de automações e soluções de inteligência artificial aplicadas ao suporte técnico, contribuindo para a escalabilidade do atendimento em múltiplos países da América Latina. Qualifications - Possuir formação superior completa em Engenharia de Automação, Elétrica, Mecatrônica ou áreas correlatas. - Ter experiência em automação industrial, com conhecimento em controladores programáveis, sistemas de supervisão industrial e robótica aplicada a operações logísticas. - Dominar redes industriais de comunicação e conectividade remota, com capacidade de diagnosticar falhas e garantir a integração segura entre redes de operação e tecnologia da informação. - Contar com disponibilidade para atuar em modelo de suporte remoto, sendo desejável experiência em operações em múltiplos países. Benefits - Ser parte de uma empresa com espírito empreendedor, na qual adoramos pensar grande e em longo prazo. - Ser protagonista de seu desenvolvimento em um ambiente de oportunidades, aprendizagem, crescimento, expansão e projetos desafiadores. - Compartilhar e aprender em equipe, com excelentes profissionais e especialistas. - Um excelente clima de trabalho, com todo o necessário para você viver uma grande experiência. :) O Mercado Livre não faz contato oferecendo oportunidades em troca de pagamento de dinheiro. Você tem acesso a todas as oportunidades abertas no nosso site de carreiras. Caso receba pedidos de dinheiro, desconfie!

Role Description As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations. - Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity. - Build Relationships: Foster long-term engagement through proactive communication and trust. - Provide Proactive Support: Anticipate needs and prevent issues before they escalate. - Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value. - Share Best Practices: Educate customers and providers on ServiceChannel applications. - Identify System Issues: Report technical issues to the development team for resolution. - Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage). - Support Projects: Assist with customer-facing initiatives and special projects. - Manage Emergencies: Monitor emergency work orders and ensure timely resolution. - Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers. - Collaborate: Work cross-functionally to support internal and external initiatives. Qualifications - 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail). - Strong customer relationship management skills with a track record of high satisfaction. - Proficiency in Microsoft Excel and PowerPoint. - Excellent verbal and written communication skills in English. - Ability to work independently in a remote environment with strong organizational and time management skills. - Analytical mindset for reviewing data and identifying cost-saving opportunities. - Adaptability and openness to feedback; comfortable with process updates. - High attention to detail and accuracy. - Comfortable being on camera for virtual meetings. - High School Diploma or GED. Requirements - Bachelor’s degree in business administration, facilities management, customer service, or related field (preferred). - Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight) (preferred). Benefits - Comprehensive Benefits: Medical, dental, and vision insurance; life insurance. - Retirement Savings: 401(k) with company match. - Flexible Time Off: Generous PTO policy. - Paid Parental Leave: Support for growing families. - Remote Work Flexibility: Work from home with occasional schedule adjustments.

Media Search Analyst - English (AU) Australia Freelance Remote Description and Requirements Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting work environment that puts you in control? This position offers you the flexibility to set your own schedule and complete exciting tasks using an innovative web-based evaluation tool. A Day in the Life of a Media Search Analyst: - In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, books, podcasts, video, and home pod evaluations spanning various media domains - Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market. Join us today and be a key player in our community revolutionizing digital media content! TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements - Full Professional Proficiency in English - Being a resident in Australia for the last one year and familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Australia - Having an email address associated with an Apple ID and experience and know-how of Apple products - Up-to-date familiarity with prevailing trends in applications, music & video with a keen interest in internet research - Flexibility to work across a diverse set of task types, including news, audio tasks, and relevance - Daily access to a secure broadband internet connection, computer, and relevant software - Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills - While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent. - Additional Incentives provided throughout the assessment process Important: To ensure your application is accepted, please ensure that the email address you use in your application matches that of your primary Apple ID email and that it is active and up to date. Applications with mismatched email addresses will not be considered. Assessment In order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.