Ole & Lena Digital logo
Ole & Lena Digital

A Digital Transformation Company

UX Designer – Conversational AI, Microsoft Copilot

Product DesignerProduct DesignerContractRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

16 days ago

Salary

$70 - $80 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglishSDLC

Job Description

UX Designer – Conversational AI, Microsoft Copilot

Ole & Lena Digital

• Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements. • Design conversational experiences for voice, chat, and virtual assistant products. • Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications. • Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery. • Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders. • Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases. • Evaluate usability, consistency, and performance across customer journeys and conversational experiences. • Support conversation tuning using qualitative and quantitative data. • Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines. • Participate in testing to ensure applications function as designed. • Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions. • Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices. • Mentor or support less experienced designers when appropriate.

Job Requirements

  • 3–5 years of relevant UX, interaction design, conversational design, or related experience.
  • Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
  • Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
  • Proficiency creating wireframes, flows, and prototypes in Figma.
  • Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
  • Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
  • Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
  • Strong communication, organization, and leadership skills.
  • Ability to work independently in a remote environment.
  • Preferred Qualifications: Bachelor’s degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
  • Experience with IVR application design.
  • Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
  • Knowledge of speech and language technologies, including: Automatic Speech Recognition, Natural Language Understanding, Voice User Interfaces, Chat-based conversational design, Deep understanding of VUI design patterns and principles.
  • Experience designing voice personas based on research, user demographics, and brand guidelines.
  • Experience supporting enterprise-scale conversational AI or customer experience platforms.

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