Role Description Success as an Engineering Program Manager (EPM) requires someone who brings structure to ambiguity and drives delivery clarity across teams. You thrive in a fast-paced environment, build strong partnerships with engineering and program leaders, and ensure work is prioritized and executed with discipline. You are comfortable operating at both the strategic and tactical levels: shaping what should be worked on, aligning cross-functional stakeholders, and ensuring delivery plans, risks, and dependencies are visible and actively managed. You communicate crisply—writing clear leadership updates and facilitating alignment when tradeoffs are required. What you’ll do - Own the domain “system of delivery” and ensure the domain’s work is focused on the most important outcomes, aligned to VC&M strategy, and planned/governed consistently. - Establish the structures and mechanisms that enable predictable delivery (backlog structure, planning artifacts, governance cadence, reporting hygiene). - Challenge and de-prioritize work that does not support the strategy or agreed priorities (in partnership with Technical Program Manager (TPM), Product, and VC&M leadership). - Own the domain backlog structure, PI planning, and the domain delivery plan (scope, milestones, dependencies), within the strategic frame set by TPMs and leadership. - Prioritize within the domain, with Engineering Manager input, to ensure capacity is focused on the highest-value work. - Drive clarity for cross-team sequencing and integration planning so commitments are realistic and well-understood. - Maintain accurate internal risk and dependency registers; actively drive resolution, mitigation plans, and escalation paths. - Keep Atlassian artifacts and dashboards up to date so domain and program status is trustworthy and comparable across VC&M. - Provide clear, timely communications to stakeholders on progress, risks, and changes. - Ensure work has a clear acceptance criteria and a defined value/outcome. - At completion, validate with Engineering and TPMs whether acceptance criteria were met and whether the intended value was delivered. - Participate and provide key inputs to the cross-functional work intake discovery process; cascade with context to all impacted functions within your domain. - Apply and help evolve common VC&M standards for discovery, planning, and delivery. - Ensure the domain “plugs into” the broader VC&M operating model using shared templates and cadences. How you’ll do it - Build strong partnerships across engineering, program, product, design, systems, testing, operations, safety/regulatory, release, and quality. - Drive alignment through clear tradeoffs, documented decisions, and transparent plans. - Use data and delivery signals (risks, dependencies, throughput/health indicators) to inform priorities and leadership actions. Qualifications - Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related technical field. - 5+ years of experience in software/services delivery environments (product/platform/feature delivery). - 3+ years of experience coordinating cross-functional work across multiple disciplines (engineering, program, product, design, QA/test, systems, operations, etc.). - 3+ years of experience with delivery tooling (e.g., Atlassian Suite, Miro) and disciplined delivery hygiene (plans, dashboards, dependency tracking). - 3+ years of experience operating in scaled delivery models (PI planning, multi-team roadmapping, portfolio governance). - 3+ years of experience defining and implementing standards/templates that improve consistency across teams. - Ability to synthesize complex information for diverse audiences, ranging from high-level executive briefings that drive decision-making to granular technical documentation for engineering execution. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Lead high-impact, cross-functional programs that span every part of Pantheon - from Product and Engineering to Sales, Marketing, Finance, and beyond. • Partner with senior leaders across all functions to define, plan, and deliver programs that move the business forward. • Bring structure to ambiguity, create visibility across the organization, and ensure the right people are aligned, informed, and unblocked at every stage.

• Lead high-impact, cross-functional programs that span every part of Pantheon - from Product and Engineering to Sales, Marketing, Finance, and beyond. • Partner with senior leaders across all functions to define, plan, and deliver programs that move the business forward. • Bring structure to ambiguity, create visibility across the organization, and ensure the right people are aligned, informed, and unblocked at every stage.

Role Description We are seeking an experienced and highly organized Program Manager to oversee day-to-day operations for our Federal Independent Dispute Resolution Entity (IDRE) program supporting the No Surprises Act. This role is responsible for managing program operations, ensuring quality and timeliness of deliverables, leading and mentoring team members, and driving operational efficiency. The ideal candidate brings strong healthcare operations experience, leadership skills, knowledge of claims review processes, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Provide operational oversight and direction for Federal IDRE contract deliverables and team activities - Manage daily operations, workflows, timelines, and project deliverables to ensure compliance with Federal IDRE requirements - Monitor program performance metrics, budgets, risks, and quality outcomes - Develop and maintain standard operating procedures, job aids, and workflow documentation - Supervise, mentor, coach, and support direct reports, including Project Specialists and Administrative Aides - Collaborate with Arbitration Coordinators, contracted arbitrators, and subject matter experts to ensure complete and accurate case reviews - Research and interpret Federal No Surprises Act regulations and related guidance from the Departments of Health and Human Services, Labor, and Treasury - Apply healthcare claims review and/or clinical expertise to improve review pathways and operational efficiencies - Identify operational challenges and implement risk mitigation strategies - Build and maintain strong customer and stakeholder relationships - Ensure compliance with HIPAA, FISMA, URAC, CMS, and other applicable regulations - Participate in conferences, meetings, and professional development activities as appropriate Qualifications - Bachelor’s degree in Nursing or related healthcare field OR equivalent relevant experience - Minimum 5 years of clinical or related healthcare experience - Minimum 3 years of management or supervisory experience - Healthcare claims review experience - Strong understanding of healthcare operations, medical claims, and reimbursement processes - Excellent written, verbal, organizational, and project management skills - Ability to interpret federal and state regulations - Ability to manage multiple deadlines and priorities in a fast-paced environment - Experience with written and electronic documentation review - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Preferred - Master’s degree - Active nursing license - Knowledge of the Federal No Surprises Act - Utilization Management/Utilization Review experience - Experience reviewing medical claims, EOBs, and remittance advice - Quality improvement experience and familiarity with Lean Six Sigma methodologies - PMP, Lean Six Sigma Green Belt, or Quality Improvement certifications - Health information technology experience What We’re Looking For - Strong leadership and team development skills - Exceptional problem-solving and critical thinking abilities - Customer-focused mindset with the ability to build collaborative relationships - Self-motivated professional who thrives in a dynamic environment - Ability to work independently with minimal supervision Work Environment - Fast-paced, deadline-driven healthcare operations environment - Occasional work outside normal business hours may be required based on business needs Why Join Us? You’ll have the opportunity to play a key role in supporting a nationally significant healthcare program while working alongside a collaborative and mission-driven team focused on operational excellence, compliance, and quality outcomes. This is a fully remote position.