• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required. • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations. • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on the Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required. • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations. • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on the Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

• Manage and resolve inquiries submitted through Tether’s ticketing system • Support both customers and non-customers by providing accurate and structured responses • Assess and respond to a high volume of requests while maintaining consistency, clarity and adherence to internal standards • Investigate, troubleshoot issues, and escalate cases when required • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.