Title: HOUSING INVESTIGATION SPECIALIST I - 72004233 Location: ALACHUA, FL, US, 32315 Workplace: Full Time Department: Other Job Description: Requisition No: 875954 Agency: Florida Commission on Human Relations Working Title: HOUSING INVESTIGATION SPECIALIST I - 72004233 Pay Plan: Career Service Position Number: 72004233 Salary: $42,000.00 Total Compensation Estimator Tool Florida Commission on Human Relations Housing Investigations Unit Investigation Specialist I Open Competitive Career Service Our Organization and Mission: The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation. The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members. The Work You Will Do: This is an independent professional position as the Investigation Specialist I, conducting investigations about discrimination cases within the State of Florida. The incumbent will gather and record information accurately and thoroughly through interviews and or correspondence with parties involved in the investigation. This involves conducting research and collecting facts about any complaint assigned and the incumbent must be able to write investigative reports within the statutory timeframes. The incumbent will testify and appear before the Commission panels and in civil court proceedings, and administrative hearings regarding investigative findings and recommendations. The Difference You Will Make: In this position, you will serve a critical role in ensuring compliance with state and federal civil rights laws through the impartial investigation of discrimination complaints. Your work will support the Commission’s statutory responsibilities by conducting thorough fact-finding, analyzing evidence, and preparing comprehensive investigative reports within established timeframes. Through objective evaluation of allegations and supporting documentation, you will contribute to legally sound determinations and recommendations. How You Will Grow: The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service. Where You Will Work: 4075 Esplanade Way, Room 110, Tallahassee, FL 32399 This is a remote position. Pay: $42,000.00 Required Knowledge, Skills, and Abilities: - Knowledge of basic investigations techniques, rules of evidence, court procedures and requirements. - Skilled in using logic and reasoning. - Skilled in utilizing techniques of active listening. - Ability to conduct fact-finding interviews and take statements. - Ability to use deductive reasoning. - Ability to analyze informed and determine its a validity. - Ability to write accurate investigation reports and present detailed verbal presentations. - Ability to maintain strict confidentiality. - Ability to make independent decisions. - Ability to communicate effectively both verbally and in writing. - Ability to establish and maintain a productive working relationship with others. Qualifications: Minimum: - Five years of experience in legal or paralegal work, investigative work, human relations, human resources, regulatory inspections, social work, personnel, education, counseling, affirmative action (AA), equal employment opportunity (EEO), or in working in the juvenile or adult criminal justice system. - A bachelor’s degree and one year of experience as described above. Preferred: - Experience conducting fact-finding interviews with members of the public gathering information. - Experience writing detailed, analytical reports or analyses. - Experience dealing with and analyzing large amounts of documentation. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: - Annual and Sick Leave benefits; - Nine paid holidays and one Personal Holiday each year; - State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; - Retirement plan options, including employer contributions (For more information, please click www.myfrs.com); - Flexible Spending Accounts; - Tuition waivers; - And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com. General Information: The elements of the selection process may include a skill assessment and/oral interview. In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the candidate profile, or you may not be considered for the position. An attached resume is not a substitution for the information required on the candidate profile. All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Role Description The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will: - Answer the crisis line and assess callers for shelter entry eligibility. - Provide resources, information, and safety planning, regardless of shelter entry. - Listen empathetically and assess imminent danger of lethality due to domestic violence. - Provide trauma-informed crisis intervention, advocacy, support, and safety planning. - Coordinate with shelter staff and management for smooth transitions for callers. Qualifications - Bachelor’s degree in human services, Social Work, or related field, or a combination of education and experience. - 2+ years' experience working with victims of DV/SV or Human Trafficking. - Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence. - Strong written and oral communication skills. - Active listening skills. - Computer skills – including Word, Excel, email, and the internet. - Ability to maintain professional ethics and client confidentiality. - Strong organizational and time management skills. - Ability to prioritize competing priorities and make sound judgments. - Ability to complete tasks while navigating frequent interruptions. Requirements - Must be a resident of NOVA (Northern Virginia). - Reliable and stable internet connection. - Quiet workspace. - Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed-upon shift. - Ability to sit or stand for long periods. - Ability to lift items weighing 10-20 pounds. Benefits - Work-life balance. - 401K (with employer matching). - Core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

Role Description The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your Responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor Communication and Reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. Qualifications - 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Bachelor’s degree (B.S.) required. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment.

• Implement the anti-fraud tool across all products, build and maintain rules to ensure their effective performance • Handle billing-related customer requests via support lines, resolving issues professionally and efficiently • Collect and analyze information with high attention to detail when making decisions with financial impact or working with customer payments • Manage risks: prevent chargebacks and fraud, monitor VAMP & ECM ratios, and maintain ongoing transaction monitoring • Work with alert systems and process alerts through PSP and acquirer partner dashboards; resolve disputes with customers or banks that have filed chargeback requests • Sync anti-fraud tool rules with the payment orchestrator to ensure filters work in harmony without conflicting, and monitor traffic drop-off caused by overlapping anti-fraud logic