Billing Manager
Location
Ukraine
Posted
36 days ago
Salary
0
Seniority
Mid Level
Job Description
Billing Manager
United Tech
• Implement the anti-fraud tool across all products, build and maintain rules to ensure their effective performance • Handle billing-related customer requests via support lines, resolving issues professionally and efficiently • Collect and analyze information with high attention to detail when making decisions with financial impact or working with customer payments • Manage risks: prevent chargebacks and fraud, monitor VAMP & ECM ratios, and maintain ongoing transaction monitoring • Work with alert systems and process alerts through PSP and acquirer partner dashboards; resolve disputes with customers or banks that have filed chargeback requests • Sync anti-fraud tool rules with the payment orchestrator to ensure filters work in harmony without conflicting, and monitor traffic drop-off caused by overlapping anti-fraud logic
Job Requirements
- 2+ years in billing/payment operations or fraud/risk management (payment operations: chargebacks, disputes, fraud monitoring as your primary focus)
- Hands-on experience with the full chargeback management cycle — alerts (Ethoca/Verifi) via third-party services such as Chargebackhelp, SEON, Merchanto, Disputer, or Dispu
- Practical experience with anti-fraud tools — SEON, Sift, Riskified, Kount, Feedzai, Forter, or similar — with a solid understanding of rule configuration
- Understanding of card scheme dispute programs: Visa VDMP/VFMP, Mastercard ECM; familiarity with reason codes, escalation stages, and what it means to enter a monitoring program and why it matters
- Analytical skills and confidence in identifying patterns in approval rates, decline reasons, and fraud trends
- Upper-Intermediate written English
- Proactive approach, ability to work both autonomously and as part of a team
Benefits
- 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
- 100% medical insurance coverage
- Sports and equipment reimbursement
- Team building events, corporate gifts, and stylish merch
- Financial and legal support
- Maternity Recovery Support Allowance
- Position retention and support for those who join the Armed Forces of Ukraine
- Participation in social initiatives supporting Ukraine
- Work from our Kyiv hub or remotely with a flexible schedule
- Modern equipment or depreciation of your own tools
- Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
- 70% of our heads and leads have grown into their roles here – so can you!
- Performance-oriented reviews and Individual Development Plans (IDPs)
- Reimbursement for professional courses and English classes
- Corporate library, book club, and knowledge-sharing events
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