Role Description The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your Responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor Communication and Reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. Qualifications - 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Bachelor’s degree (B.S.) required. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment.

• Implement the anti-fraud tool across all products, build and maintain rules to ensure their effective performance • Handle billing-related customer requests via support lines, resolving issues professionally and efficiently • Collect and analyze information with high attention to detail when making decisions with financial impact or working with customer payments • Manage risks: prevent chargebacks and fraud, monitor VAMP & ECM ratios, and maintain ongoing transaction monitoring • Work with alert systems and process alerts through PSP and acquirer partner dashboards; resolve disputes with customers or banks that have filed chargeback requests • Sync anti-fraud tool rules with the payment orchestrator to ensure filters work in harmony without conflicting, and monitor traffic drop-off caused by overlapping anti-fraud logic

Role Description The REO Title team at Solidifi performs a variety of functions crucial to the initial phase of real estate transactions that involve the sale of real estate owned (“REO”) properties. The core responsibilities of the REO Title Clearance team are to issue a preliminary title commitment, which is eventually used to issue a title insurance policy upon the closing of the transaction under specific conditions and requirements, and to review foreclosures to ensure they are properly completed by the foreclosure attorneys hired by the client. The REO Title Specialist inspects recorded legal documents and evaluates the chain of title, lien position, exceptions, restrictions, and performs preliminary lien clearance, including foreclosure clearance, before delivering a title package to the client. Other documents which may need to be created and/or reviewed for accuracy include: - Municipal lien searches - Title grading sheets - Copies of supporting search documents - Documents specific to the foreclosure such as state-required affidavits and proof of notice of foreclosure documents Responsibilities include: - Analyze recorded documents to correctly certify the following: - Analyze complex title issues - Correct chain of title and accurate vesting - The correct legal description of the property in question - Any restrictions against the property in question - Any claims/liens (ex. Mortgages, judgments, tax assessments) - Identify any potential issues/problems with the recorded documents which would prevent a clean title commitment to be issued. - Identify any potential issues/problems with the foreclosure which would prevent a proper conveyance to the client once the foreclosure is complete. - Deliver title packages within expected turn times to the client’s specific web portal. - Complete and maintain tasking on each client’s specific web portal system. - Follow up on title issues which arise in files to ensure issues are being resolved in a timely manner. - Work as a team player with fellow employees to determine a solution and/or alert the appropriate parties to issues affecting the title commitment and/or documents prepared by the department. Qualifications - Must hold a valid Texas license - Positive Attitude - College Degree preferred - 3-5 years experience with REO Title & Closing preferred - Experience with Resware - Skills in written and verbal communication - Ability to work in a fast-paced, team-oriented work environment Benefits - Comprehensive benefits package that includes health, dental, and vision insurance - Life insurance (basic and voluntary) - Short- and long-term disability coverage - FSA plan - 401(k) with company match - Wellness webinars - Employee assistance programs - Paid time off - Volunteer time off - Paid holidays Company Description Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL).

• The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. • This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams. • The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. • This individual will serve as a key operational partner in optimizing our revenue infrastructure to supports growth, operational accuracy, and customer satisfaction. • Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts. • Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams. • Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection. • Lead monthly ARR and revenue review processes across consolidated business units. • Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy. • Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency. • Support leadership with operational analysis related to recurring revenue performance and billing trends.