Role Description As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your primary focus will be to fully resolve tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent escalations by providing first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Qualifications - 2-3 years of Help Desk experience - Proficient in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications - Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies including spam filters - Familiarity in navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues - Intermediate knowledge of at least one cloud platform and its console - Experience with software deployments - Familiar with network hardware, including Firewalls, Managed Switches, and WAPs - Familiarity with RAID, NAS, and SAN concepts - Familiarity with Apple macOS - Familiarity with VOIP phone support - iOS and Android experience - Experience generating vendor access accounts while adhering to industry security best practices - Ability to troubleshoot and resolve issues with secure remote access methods - Proficient in creating limited domain user accounts and delegating local server administration as needed - Knowledge of auditing and implementing "need to know" access control and permissions - Experience with managing shared drive permissions and optimizing the use of security groups (e.g., avoiding the default Domain Users group) - Experienced in optimizing, applying, and filtering group policies via item-level filtering and security groups - Familiarity with security tools and best practices for securing client infrastructure - Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly - Capable of providing escalation support and identifying imminent system failures for timely escalation - Ability to identify misconfigured services or applications and escalate appropriately - Ability to document technical processes and solutions clearly - Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) Requirements - Strong problem-solving capabilities - Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients - Strong attention to detail and accuracy - Excellent communication skills - Ability to understand the business impact of technical problems and solutions - Ability to foster a supportive and collaborative environment - Ability to translate complex technical concepts into simple, easy-to-understand language for non-technical end users - This role involves extended periods of sitting or standing and regular use of computers and office equipment Benefits - The base pay range for this position is expected to be between $48,000 and $55,000 per year, plus an annual on-target bonus. - The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. - Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Company Description At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities.

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points). • Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform. • Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive. • Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.

Role Description Berry Street is expanding into GLP-1 prescribing and is seeking board-certified Physicians (MD or DO) to join our independent contractor prescriber network. You will provide telehealth clinical evaluations, prescribe and titrate GLP-1 medications for weight management patients, and collaborate with our RD team - all fully remote, on a schedule you control. What You'll Do - Conduct synchronous telehealth evaluations for new GLP-1 patients, assessing eligibility, comorbidities, contraindications, and treatment goals per Berry Street’s clinical protocol. - Prescribe and titrate FDA-approved GLP-1 medications (Wegovy, Zepbound, Ozempic, Mounjaro, etc.). - Manage and supervise follow-up visits, dose titration, side effect counseling, and lab review through a mix of synchronous visits and async chart review, per applicable state law. - Review Berry Street RD care summaries before prescribing encounters and reference documented lifestyle modification history in your clinical documentation. - Sign Letters of Medical Necessity for prior authorization submissions; PA Coordinators handle all ePA logistics and submissions. - Respond to PA appeals requiring clinical input within 48 hours and support renewal PA documentation every 6-12 months. - Participate in Medical Director-led clinical reviews, protocol updates, and quality improvement initiatives to continuously refine the prescribing experience. - Practice within Berry Street’s Professional Corporation (PC) in full CPOM compliance — all clinical decisions are entirely yours. - Maintain active licensure, malpractice coverage, and payer credentialing across contracted states. - Participate in periodic chart audits and quality reviews led by the Medical Director. Qualifications - MD or DO from an accredited U.S. medical school; board-certified in Family Medicine, Internal Medicine, Emergency Medicine, or a related specialty (ABMS or AOA). - Active, unrestricted medical licenses in a minimum of 30 U.S. states; willingness to obtain additional licenses to support patient footprint strongly preferred; IMLC enrollment or eligibility is a significant plus. - Minimum 3 years of post-residency clinical experience managing patients with obesity, metabolic syndrome, or type 2 diabetes. - Comfort practicing in a fully remote clinical environment with proficiency in EHR platforms. - Active NPI and professional liability / malpractice insurance covering telehealth encounters. - Board certification or training in Obesity Medicine (ABOM) is a plus. - Prior telehealth prescribing experience in weight management or metabolic health is a plus. - Licenses in high-volume states (CA, TX, FL, NY, PA, IL, OH, GA, NC, AZ) are a significant plus. Benefits - Total schedule flexibility - set your own hours with a minimum of 10 hours of recurring patient-facing availability per week. - Hourly fee structure - competitive with top telehealth GLP-1 platforms; specific rate shared during interview process. - Guaranteed hours - we guarantee pay for every hour of availability you set in our EHR (Healthie). - Limited administrative overhead - PA Coordinators, MSO billing, and scheduling are handled for you. - Best-in-class PA documentation - Berry Street’s existing RD records mean higher PA approval rates. - Integrated clinical support - RD team manages nutrition, GI side effects, and behavioral change, reducing your burden.

Role Description Berry Street is expanding into GLP-1 prescribing and is seeking board-certified Physicians (MD or DO) to join our independent contractor prescriber network. You will provide telehealth clinical evaluations, prescribe and titrate GLP-1 medications for weight management patients, and collaborate with our RD team - all fully remote, on a schedule you control. What You'll Do - Conduct synchronous telehealth evaluations for new GLP-1 patients, assessing eligibility, comorbidities, contraindications, and treatment goals per Berry Street’s clinical protocol. - Prescribe and titrate FDA-approved GLP-1 medications (Wegovy, Zepbound, Ozempic, Mounjaro, etc.). - Manage and supervise follow-up visits, dose titration, side effect counseling, and lab review through a mix of synchronous visits and async chart review, per applicable state law. - Review Berry Street RD care summaries before prescribing encounters and reference documented lifestyle modification history in your clinical documentation. - Sign Letters of Medical Necessity for prior authorization submissions; PA Coordinators handle all ePA logistics and submissions. - Respond to PA appeals requiring clinical input within 48 hours and support renewal PA documentation every 6-12 months. - Participate in Medical Director-led clinical reviews, protocol updates, and quality improvement initiatives to continuously refine the prescribing experience. - Practice within Berry Street’s Professional Corporation (PC) in full CPOM compliance — all clinical decisions are entirely yours. - Maintain active licensure, malpractice coverage, and payer credentialing across contracted states. - Participate in periodic chart audits and quality reviews led by the Medical Director. Qualifications - MD or DO from an accredited U.S. medical school; board-certified in Family Medicine, Internal Medicine, Emergency Medicine, or a related specialty (ABMS or AOA). - Active, unrestricted medical licenses in a minimum of 30 U.S. states; willingness to obtain additional licenses to support patient footprint strongly preferred; IMLC enrollment or eligibility is a significant plus. - Minimum 3 years of post-residency clinical experience managing patients with obesity, metabolic syndrome, or type 2 diabetes. - Comfort practicing in a fully remote clinical environment with proficiency in EHR platforms. - Active NPI and professional liability / malpractice insurance covering telehealth encounters. - Board certification or training in Obesity Medicine (ABOM) is a plus. - Prior telehealth prescribing experience in weight management or metabolic health is a plus. - Licenses in high-volume states (CA, TX, FL, NY, PA, IL, OH, GA, NC, AZ) are a significant plus. Benefits - Total schedule flexibility - set your own hours with a minimum of 10 hours of recurring patient-facing availability per week. - Hourly fee structure - competitive with top telehealth GLP-1 platforms; specific rate shared during interview process. - Guaranteed hours - we guarantee pay for every hour of availability you set in our EHR (Healthie). - Limited administrative overhead - PA Coordinators, MSO billing, and scheduling are handled for you. - Best-in-class PA documentation - Berry Street’s existing RD records mean higher PA approval rates. - Integrated clinical support - RD team manages nutrition, GI side effects, and behavioral change, reducing your burden.