• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors • Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience • Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment • Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime • Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences • Document all interactions accurately and in real time, ensuring clear visibility across systems and teams • Manage and resolve support cases within a ticketing system • Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution • Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction • Collaborate cross-functionally to escalate and resolve complex issues as needed • Maintain a strong attention to detail while multitasking across systems, tools, and workflows

Role Description The Spec II Reimbursement is responsible for collecting on all outstanding balances for a specific group of payors to ensure maximum reimbursement. This role involves more complex tasks including payor research, root cause analysis, and problem resolution resulting in increased revenue. - Responsible for collecting on all outstanding balances for a specific group of payors to assure maximum reimbursement. - Work aged accounts, process appeals and corrected claims, research and reconcile credit balance accounts, and process adjustments as needed. - Interact with payers and management team to ensure timely collections of accounts. - Demonstrate excellent performance by: - Identifying and resolving AR related issues with sustained improvement in cash collections. - Regularly demonstrating independent collection, problem identification, and resolution skills. - Escalating and resolving issues with payor supervisors, managers, and provider relations. - Participating in team meetings and collaborating with Reimbursement Specialists across the enterprise to replicate payor best practices. - Comply with applicable CLIA, HIPAA, and Compliance standards. Qualifications - High school diploma or GED equivalent required. - 3+ years of experience working in medical billing or revenue cycle. - Proven track record of high performance. - Excellent organizational, communication, multitasking, and teamwork skills. - Regularly demonstrate independent collection problem identification and resolution skills. - Demonstrate ability to escalate and resolve issues with payor supervisors, managers, and provider relations. - Display exemplary teamwork, professionalism, and time management. - Ability to stay updated on industry trends, regulatory changes, and best practices in medical billing and reimbursement. - Proficiency in medical billing software and electronic health records (EHR) systems. - Working knowledge of ICD-10 and CPT codes. Requirements - Lifting Requirements – light work or exerting up to 20 pounds of force frequently. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at myriad.com and follow Myriad Genetics on LinkedIn.

Role Description We are seeking a dedicated Career Coach for our client. In this role, you will work closely with clients to identify career goals, develop effective job search strategies, and enhance professional skills. Your expertise will help clients navigate career transitions and achieve long-term success. - Conduct client assessments to understand career objectives and skill sets. - Develop individualized career plans and provide advice on resume building, interview techniques, and job search approaches. - Support clients through career transitions and professional growth opportunities. - Facilitate workshops and training sessions on career development topics. - Keep up-to-date with labor market trends and industry demands. - Build strong, supportive relationships with clients to encourage progress and accountability. - Maintain accurate records of client interactions and outcomes. Qualifications - Bachelor’s degree in Human Resources, Psychology, Education, Business, or related fields preferred. - Minimum of 2 years experience in career coaching, mentoring, or related roles. - Knowledge of job search strategies, resume writing, and interview preparation. - Excellent communication and interpersonal skills. - Ability to motivate and guide clients effectively. - Familiarity with digital career platforms and recruitment tools. - Experience conducting workshops or group coaching is an asset. - Strong organizational and time management abilities. Requirements - Salary is based on location and experience.

• Manage incoming patient calls with professionalism and empathy • Handle patient intake, scheduling, appointment confirmations, and calendar coordination • Follow up on personal injury referrals and new patient inquiries • Verify insurance eligibility and assist with administrative processing • Coordinate patient care and ongoing appointment follow-ups • Communicate with attorneys, providers, and professional offices regarding cases • Send and receive medical records, lien agreements, and related documentation • Maintain accurate patient records and administrative documentation • Support backend administrative workflows and general office coordination • Utilize Jane EHR and other healthcare systems for patient management • Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat • Provide bilingual Spanish-English support to patients and referral partners