• Perform delinquent account collection calls, emails, or text messages assigned by management • Service inbound customer calls pertaining to collections and redemptions • Maintain clear and descriptive notes • Set up and process one-time payments • Prepare delinquent accounts for post repossession process • Communicate with clients in a timely and orderly fashion by sending out notices • Review accounts that have been referred for repossession and legal actions against debtors • Issue written and oral instructions • Enforce compliance with Collection Standard of Conduct policies • Perform various administrative functions

• Own and organize the master events calendar, balancing a mix of virtual webinars, in-person meetups, and industry conferences. • Research venues, request quotes (RFPs), negotiate pricing, and finalize contracts for venues, food & beverage (F&B), and A/V needs. • Manage the technical setup for virtual events (Webinars, etc.), ensuring a smooth run-of-show. • Monitor event spend to ensure all activations stay within the allocated budget. • Build and manage event registration pages (using Luma, Partiful, or similar platforms), including configuring ticket types and automated confirmation emails, and other management details. • Collaborate with the marketing team to brief and produce assets, including social media graphics, email invites, brochures, one-pagers, and on-site signage. • Draft and schedule pre-event promotional emails and "know before you go" logistics emails to attendees. • Act as the central point of contact, keeping internal teams (Sales, Marketing, Leadership) informed of timelines, deliverables, and responsibilities. • Manage the ordering and shipping of event swag, booth materials, and marketing literature to event sites. • Gather feedback, compile attendee data, and report on key metrics (registrants vs. attendees, ROI) to inform future event strategies.

Role Description Avalara is looking for a Senior Event Manager to lead integrated event and field marketing programs that drive brand awareness, customer engagement, and pipeline growth. You will oversee a broad portfolio of experiences including: - Industry conferences - Trade shows - Executive programs - Customer events - Partner activations - Regional field marketing initiatives You will partner with Marketing, Sales, Finance, and Operations to deliver scalable programs that support our goals and enhance the attendee experience. You will report into the Director, Event Marketing. Responsibilities - Lead end-to-end execution of conferences, trade shows, field events, executive dinners, webinars, customer programs, and partner activations across multiple regions and business segments. - Manage event timelines, budgets, operational processes, vendor relationships, and onsite execution plans to ensure program delivery. - Oversee event logistics including registration management, staffing, travel coordination, shipping, sponsorship deliverables, lead retrieval, and post-event follow-up processes. - Analyze event performance metrics including attendance, engagement, sourced pipeline, influenced revenue, and return on investment to provide recommendations for future programs. - Support mentorship and guidance across the broader events team while helping strengthen operational best practices. Qualifications - 5+ years of experience managing conferences, field marketing programs, and corporate events. - Experience leading complex event programs with ownership of budgets, logistics, timelines, vendor coordination, and onsite execution. - Familiarity with event management, marketing, and procurement platforms such as Salesforce, Marketo, Cvent, purchase order (PO) and purchase requisition (PR) systems, or similar tools. - Experience managing sponsorship deliverables, registration processes, agency and vendor relationships, and large-scale event operations. - Experience tracking and reporting on event performance metrics, budgets, and operational outcomes to support business recommendations. - Experience using AI and AI-related technologies. - Curiosity about new trends and best practices in AI. Requirements - Ability to embrace AI as an essential capability. - Willingness to apply AI every day to business challenges. - Desire to contribute solutions for your team, company, and customers. - Commitment to sharing knowledge about AI with others. Pay Range Details - Colorado: $100,300 - $160,500 (annually) - Washington: $100,300 - $177,200 (annually) - California: $100,300 - $194,300 (annually) - NYC: $110,800 - $194,300 (annually) The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role. Benefits - Great compensation package, paid time off, and paid parental leave. - Health benefits including private medical, life, and disability insurance. - Support for diversity, equity, and inclusion through employee-run resource groups. Company Description Avalara is defining the relationship between tax and tech. We’ve built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion-dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, capturing our quirky spirit and optimistic mindset. Join us, and your career will be too. Equal Opportunity Employer Avalara strongly supports diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

• Collect and analyze patient data, including readmission statistics, to identify trends, patterns, and risk factors. • Categorize and record common themes based on data from patient care records, helpline interactions, and clinical outcomes. • Develop and propose data-driven alternatives to existing care protocols to address identified risks and prevent readmissions. • Suggest adjustments and interventions to care teams that align with findings from data analysis and patient trends. • Work closely with nursing, physical therapy (PT), occupational therapy (OT), speech therapy (ST), home health aides (HHA), social workers (SW), and other healthcare professionals to gather insights from their care experiences. • Provide feedback to clinical staff based on data analysis to help refine patient care strategies. • Collaborate with clinical and educational leaders to ensure that training programs are aligned with current data findings on disease management, medication adherence, and patient care practices. • Suggest improvements to training and education materials based on observed trends and gaps in care protocols. • Continuously monitor and evaluate the effectiveness of readmission prevention initiatives, identifying areas where care improvements can be made. • Use data visualization tools such as Pareto charts to clearly communicate common causes of readmissions and suggest targeted interventions. • Assist in developing new protocols or refining existing ones based on data analysis, focusing on addressing common causes of readmission. • Ensure that protocol changes are well-documented and communicated to the relevant teams to enhance care outcomes. • Ensure that all actions and data collection processes comply with federal, state, and local regulations regarding home healthcare and patient privacy. • Prepare and submit detailed reports on readmission rates, preventive measures, and care improvements to senior management and external partners, such as Kaiser, within 24 hours of discharge when required.