Agora

• Own and organize the master events calendar, balancing a mix of virtual webinars, in-person meetups, and industry conferences. • Research venues, request quotes (RFPs), negotiate pricing, and finalize contracts for venues, food & beverage (F&B), and A/V needs. • Manage the technical setup for virtual events (Webinars, etc.), ensuring a smooth run-of-show. • Monitor event spend to ensure all activations stay within the allocated budget. • Build and manage event registration pages (using Luma, Partiful, or similar platforms), including configuring ticket types and automated confirmation emails, and other management details. • Collaborate with the marketing team to brief and produce assets, including social media graphics, email invites, brochures, one-pagers, and on-site signage. • Draft and schedule pre-event promotional emails and "know before you go" logistics emails to attendees. • Act as the central point of contact, keeping internal teams (Sales, Marketing, Leadership) informed of timelines, deliverables, and responsibilities. • Manage the ordering and shipping of event swag, booth materials, and marketing literature to event sites. • Gather feedback, compile attendee data, and report on key metrics (registrants vs. attendees, ROI) to inform future event strategies.

• Plan, organize, and execute regional tech and AI-focused events, including hackathons, developer meetups, webinars, and conferences. • Build relationships with developers, partners, and tech communities. Create programs that foster engagement and awareness around Agora’s AI and conversational technology solutions. • Collaborate with media, partners, and stakeholders to manage press releases, tech-focused media coverage, and corporate communications. • Develop high-quality content for tech audiences, including blog posts, technical guides, case studies, social media updates, and presentation materials. • Support regional marketing campaigns targeting developers, AI practitioners, and enterprise clients to drive adoption and awareness. • Work closely with product, sales, and regional teams to align marketing strategies with technical product launches and community initiatives. • Track and report on community engagement, event outcomes, PR impact, and marketing performance metrics.

• Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.) • Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS) • Analyze logs, develop reproduction demos to identify root causes • Work with internal engineering teams to escalate and track product issues • Write technical explanations, integration guidance, and best-practice recommendations • Support customers via ticketing systems, Slack/IM channels, and live troubleshooting sessions • Act as a technical advocate for customers by feeding back recurring issues and feature requests • Actively participate in local developer communities (meetups, tech groups, hackathons, university events, etc.) • Collaborate with internal teams to organize and support developer events, workshops, and tech talks focused on Agora’s RTC and Conversational AI solutions • Share insights on AI + real-time communication trends, use cases, and best practices with developers • Help bridge feedback from developers and the community back to internal product and engineering teams