• Manage delivery flow in the payments area, from planning to release; • Coordinate work between development, QA, integration teams, and stakeholders; • Plan capacity, distribute tasks, and keep the delivery process moving; • Work with product changes, provider integrations, routing logic, and user payment flow; • Align priorities and adapt plans when business needs change; • Communicate project status, timelines, risks, and estimations clearly; • Support the delivery of complex technical projects where reliability and stable system work are important.

• Defines, monitors, and adjusts project scope and timelines as necessary. • Schedules, coordinates, and leads meetings and working sessions for team members and customers. • Conducts customer meetings via video and voice calls, promoting active participation. • Acts as an escalation point for project issues and initiates resolution. • Ensures the company meets legal obligations through contract interpretation. • Leads daily customer-facing interactions via Teams/Zoom calls and emails. • Advances projects by collaborating with clients and internal resources. • Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects. • Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication. • Leads the development of processes and procedures to create scalable standards. • Assists in determining and tracking team KPIs. • Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so. • Prioritizes customer satisfaction, resulting in referenceable accounts. • Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously. • Reports and escalates issues to management as needed. • Ensures project data in Salesforce and project management tools is up to date.

• Own and drive project plans for new store technology deployments from pre-build through to go-live • Manage stakeholder communication across internal teams, contractors, and suppliers • Coordinate delivery of network infrastructure, retail technology (POS/EPOS), and AV systems across each site • Identify and manage risks, dependencies, and issues; escalate appropriately • Produce clear, timely project reporting for senior stakeholders • Liaise across EMEA time zones to maintain programme momentum

Title: Technical Project Manager Locations: Jessup, MD, US Timonium, MD, US Hybrid Full Time Salary Range: $80,000.00 To $120,000.00 Annually Job Description: Mobile Communications America (MCA), your trusted advisor for wireless communications, data, and security, is seeking an experienced Technical Project Manager to lead and manage a large-scale, high-impact public safety communications contract in Maryland in our Voice (MSS) division. This is a high-visibility, customer-facing role requiring a technically strong, hands-on project manager who can operate in a fast-paced environment with significant ownership and accountability. This individual will be dedicated to and play a critical role in ensuring the successful execution of projects and customer satisfaction. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits, including medical, Dental, Vision, 401(k), PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: - Serve as the primary, dedicated Project Manager for a large-scale public safety customer, owning overall project delivery, quality, and customer satisfaction. - Manage a high volume of concurrent projects, ensuring they are delivered on time, within scope, and aligned with budget expectations. - Lead all aspects of project planning and execution, including schedules, milestones, resource coordination, and progress tracking across internal teams, vendors, and contractors. - Apply strong knowledge of Motorola P25 systems and infrastructure to guide project execution. - Partner closely with engineering, field service, and operations teams to ensure technical accuracy and successful delivery. - Take a hands-on approach to troubleshooting and resolving complex project issues. - Act as the primary customer interface, leading frequent onsite meetings and adapting to a fast-paced, high-expectation environment. - Develop and deliver project quotes within tight turnaround timelines, collaborating with internal teams while maintaining ownership of deliverables. - Manage project financials, including invoicing, billing schedules, cost tracking, and reporting. - Provide regular project updates and reporting to leadership and stakeholders. - Proactively identify risks, implement solutions, and ensure all deliverables meet internal quality standards and customer expectations while driving continuous process improvements. WHAT YOU WILL BRING TO THE TEAM: Required Background: - 5+ years of experience with P25 technology and infrastructure (required). - 3-5+ years of project management experience, preferably in telecommunications or public safety environments. - Proficient with ERP systems, financial tracking, and reporting tools. - Strong customer-facing communication skills with the ability to manage stakeholders in high-expectation environments. Preferred Background: - Strong technical knowledge of P25 systems preferred, with experience specific to Motorola Solutions highly desired. - Prior hands-on technical experience (e.g., engineering, field service, or systems support) before transitioning into project management. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside and outside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS: Hybrid position, as the candidate is required to travel as necessary to support the company and customers’ needs and expectations. Approximately 60-70% of travel within Maryland. A vehicle allowance will be provided. A valid driver’s license is required. A candidate local to the Baltimore, Maryland area is strongly preferred, but not required. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-KR1 #LI-Hybrid