• Live by the NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House. • Serve as the primary point of contact for clients throughout the lifecycle of Microsoft service projects, maintaining strong client relationships and delivering high-quality communication and support. • Plan and manage Microsoft solution onboarding, configuration, and operational implementation of service projects, including Microsoft Purview, Entra ID, and SharePoint. • Develop, maintain, and communicate detailed project plans, timelines, and documentation including contact lists, status updates, and post-project summaries. • Develop a comprehensive operational handoff plan for client’s post-implementation, including key ownership roles, workflows, and success metrics for long-term service maintenance. • Organize and lead internal and client-facing meetings, coordinate agendas, track action items, and manage follow-ups. • Prioritize and manage multiple projects and competing deadlines with strong attention to detail and organizational skills. • Proactively identify and address project risks or issues, propose mitigation plans, and escalate when necessary. • Use critical thinking and problem-solving skills to remove project blockers, resolve issues, and drive project success. • Maintain and support NuHarbor’s project management processes, tools, and reporting practices. • Deliver concise, professional, and client-facing presentations and status reports to a variety of stakeholders. • Work collaboratively across teams and departments, driving engagement and a customer-focused approach.

• Manage delivery flow in the payments area, from planning to release; • Coordinate work between development, QA, integration teams, and stakeholders; • Plan capacity, distribute tasks, and keep the delivery process moving; • Work with product changes, provider integrations, routing logic, and user payment flow; • Align priorities and adapt plans when business needs change; • Communicate project status, timelines, risks, and estimations clearly; • Support the delivery of complex technical projects where reliability and stable system work are important.

• Lead end-to-end delivery of web application features and initiatives across cross-functional engineering teams • Partner with product managers, designers, and engineering leads to translate product requirements into clear delivery plans • Coordinate the development and launch of web platform features, template systems, and integrations • Manage dependencies across frontend, backend, and platform teams • Track project milestones, delivery risks, and team progress • Facilitate Agile ceremonies including sprint planning, backlog refinement, and retrospectives • Ensure clear communication between engineering, product, and business stakeholders • Help teams identify and resolve blockers related to technical dependencies, APIs, and system integrations • Contribute to improving delivery processes, documentation, and team collaboration practices • Track delivery health through metrics such as velocity, cycle time, incident rates, and release stability

• Defines, monitors, and adjusts project scope and timelines as necessary. • Schedules, coordinates, and leads meetings and working sessions for team members and customers. • Conducts customer meetings via video and voice calls, promoting active participation. • Acts as an escalation point for project issues and initiates resolution. • Ensures the company meets legal obligations through contract interpretation. • Leads daily customer-facing interactions via Teams/Zoom calls and emails. • Advances projects by collaborating with clients and internal resources. • Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects. • Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication. • Leads the development of processes and procedures to create scalable standards. • Assists in determining and tracking team KPIs. • Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so. • Prioritizes customer satisfaction, resulting in referenceable accounts. • Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously. • Reports and escalates issues to management as needed. • Ensures project data in Salesforce and project management tools is up to date.