• Own the technical architecture and integration standards across all UK deployments, setting the bar for how Lyrebird is implemented in production NHS environments • Get into the technical detail when it matters: reviewing integration designs, debugging production issues, challenging implementation approaches, and writing code where needed • Lead and develop a team of Forward Deployed Engineers across the UK, including 1-on-1s, career development, and setting clear delivery milestones • Translate commercial agreements into rigorous technical implementation plans with defined scope, integration architecture, and success criteria before work begins • Drive concurrent deployments across multiple NHS trusts simultaneously, surfacing risks early and maintaining momentum across a growing pipeline • Act as the senior technical voice in customer conversations and on-site deployments, including with C-suite and clinical leadership stakeholders • Partner with Sales to validate technical feasibility before deals are committed, and escalate systemic product gaps back to the core engineering team

• Lead and support engineering teams delivering scalable, high-quality SaaS products and platform services. • Drive fast, iterative, and customer-focused delivery through close collaboration with Product Managers. • Foster a culture of ownership, accountability, innovation, engineering excellence, and continuous improvement. • Use AI-assisted development and agentic workflows to improve engineering velocity, product quality, operational efficiency, and team effectiveness. • Participate in planning, architecture, technical design, and implementation of new software solutions and platform capabilities. • Guide teams in building scalable, secure, and resilient systems that perform reliably under high traffic and operational load. • Mentor and grow engineers while helping teams adapt quickly to evolving business and technical priorities. • Collaborate with engineering leadership to improve development processes, delivery practices, and organizational effectiveness.

• Lead, mentor, and support a team of engineers, helping them grow technically and professionally • Partner with Product Managers and cross-functional stakeholders to shape roadmap priorities and product direction • Drive delivery of scalable, reliable systems that support a high-quality member experience • Collaborate with Lead and Staff Engineers on architecture decisions, engineering standards, and thoughtful prioritization of technical debt • Help the team balance short-term execution with long-term platform health • Create clarity around priorities, trade-offs, and business context so the team understands both the “what” and the “why” • Remove technical and operational blockers that slow down team progress • Contribute to technical discussions and code reviews when needed, maintaining a strong understanding of the systems your team owns • Partner closely with peer Engineering Managers to coordinate launches, experiments, and shared platform investments • Use data and operational metrics to guide decision-making around product performance, reliability, and engineering effectiveness

• Lead, mentor, and grow a team of engineers focused on marketing technology and web platform initiatives • Partner with Product and Marketing stakeholders to shape roadmap priorities, technical direction, and execution plans • Guide the development of scalable systems that support personalized messaging, campaign automation, experimentation, and lifecycle marketing • Collaborate with Lead and Staff Engineers on architecture decisions, engineering standards, and thoughtful prioritization of technical debt • Improve the performance, reliability, and discoverability of Dave’s marketing website, including SEO and AI-driven search strategies • Create an environment where engineers can do high-quality work, receive actionable feedback, and continue developing their careers • Help the team make thoughtful trade-offs between short-term delivery needs and long-term platform health • Remove blockers, improve team processes, and strengthen collaboration across Engineering, Product, and Marketing • Contribute technically when needed through code reviews, architectural guidance, and hands-on problem solving • Use metrics and operational insights to inform decisions around product quality, engineering health, and platform reliability