Lyrebird Health

Role Description You will be a key part of Lyrebirds UK Customer Support function, acting as the in-region technical support lead for clinicians and NHS Trust users. Your focus is to ensure smooth day-to-day operation of the product, resolve technical issues quickly, and provide confident, responsive support during UK business hours. You will work closely with Customer Success, Product, and Engineering teams to support trust rollouts, troubleshoot issues, and improve the experience for clinicians using Lyrebird in real clinical settings. This is a hands-on role with high ownership and direct customer interaction. Qualifications - Experience in a technical support, support engineering, or customer success role. - Strong technical troubleshooting skills and the ability to work across a range of issues. - Confidence speaking directly with customers and clinicians over phone and video. - High ownership and initiative - comfortable working independently with limited supervision. - Clear written and verbal communication skills. - Organised and reliable, with strong follow-through on open issues. Requirements - Act as the primary support contact for UK-based clinicians and NHS Trust users during UK working hours. - Handle phone and video calls with clinicians and operational users, providing clear, calm, and practical support. - Diagnose and resolve technical issues across product usage, configuration, and workflows. - Own issues end-to-end, from first report through resolution and follow-up. - Support onboarding, training sessions, and trust rollouts alongside Customer Success teams. - Work closely with Product and Engineering to escalate bugs, provide context, and help prioritise fixes. - Feed common issues, patterns, and customer insights back into documentation, FAQs, to help improve internal processes. - Act as the voice to UK customers raising product feature requests and improvements to product and engineering teams. - Act as a trusted, reliable point of contact for UK customers, helping build confidence as Lyrebird expands across the NHS. Benefits - At Lyrebird, you won’t just write code - you’ll help shape the future of the human experience. - If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. - We’re building a team that reflects the diversity of the people who’ll benefit from our work. - We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. - If you’re from an underrepresented background in tech, we especially encourage you to apply - even if you don’t meet every single requirement.

Role Description You'll own the customer relationship for Lyrebird's NHS Trust clients from onboarding through renewal, making sure every pilot and rollout turns into measurable clinical adoption. This role sits at the centre of our growth story: - You're the person clinicians trust. - The internal voice for what customers actually need. - Spotting risk and expansion opportunity before anyone else does. You'll manage a live portfolio of accounts, run onboarding and training, track account health, and work cross-functionally with support, product, and sales to keep every customer moving toward real value. You'll thrive here if you're a natural relationship-builder who's genuinely energised by helping people succeed, not just managing a book of accounts. You're comfortable in the NHS environment, know how to find and mobilise a clinical champion inside a hospital, and can flex between a boardroom conversation with senior leadership and a hands-on training session on the ward. You like the pace and ambiguity of a startup, you think on your feet, and you're always looking for the next way to add value. Qualifications - Proven experience in Customer Success, Account Management, or another client-facing role, ideally in B2B SaaS. - Strong written and verbal communication, with the confidence to present to senior stakeholders. - Ability to manage multiple accounts and projects at once - you're comfortable juggling around five live projects at a time. - A proactive, solutions-oriented mindset and sharp problem-solving instincts. - Comfort with CRM tools (e.g. HubSpot, Notion), project management platforms, and data dashboards. - Experience in SaaS or healthcare. Requirements - Direct experience working with NHS Trusts or other healthcare providers. - A track record of turning pilots into long-term, expanded accounts. - Commercial fluency - you understand customer lifetime value and what drives growth. - A background that brings something extra to the table beyond a standard CSM skillset. Benefits This is a chance to sit at the heart of how AI changes healthcare for good, helping clinicians get hours of their day back, and helping Trusts see that change happen in real time. You'll be one of the people making that adoption real, one hospital at a time. We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.

Role Description Lyrebird is scaling fast - more NHS Trusts, more enterprise health tech partners, and more complexity in every tender, contract, and framework we touch. This role sits at the centre of that growth: you'll be the person who turns opportunities into signed, well-structured commercial agreements, and who keeps our contractual house in order as we grow. - Co-own bid drafting with our commercial team. - Manage framework compliance (SBS, DPS, and similar). - Handle EPR partnership and revenue share agreements. - Keep T&Cs current against a fast-moving regulatory backdrop. - Build systems that make contracts audit-ready at any moment. This role suits someone who's equal parts meticulous and commercially minded, who can draft a bid one day and untangle a revenue share clause the next. You'll enjoy the mix of structure and ambiguity that comes with building process from scratch inside a fast-growing health tech company. Qualifications - Experience in bid management, contracts management, or commercial operations, ideally in a regulated or health tech environment. - Strong working knowledge of UK public sector procurement frameworks (SBS, DPS, or equivalent). - Comfort drafting and reviewing commercial agreements, including partnership and revenue share structures. - Excellent organisational skills and a genuine appetite for keeping complex, ever-changing documentation accurate and current. - The judgement to work independently while flagging the right things to the right people at the right time. - Clear, precise written communication. Requirements - Experience working with NHS Trusts or within NHS procurement processes (nice to have). - Familiarity with EPR (Electronic Patient Record) partnerships and integration agreements (nice to have). - Exposure to due diligence processes ahead of a funding round (nice to have). - Legal, paralegal, or contracts qualification background (nice to have). Benefits - Every contract you tighten and every framework you clear is one less barrier between a clinician and the tools that give them their time back. - The work you do here doesn't just keep Lyrebird compliant, it keeps us moving fast enough to reach the clinicians who need us. Company Description Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. Everything we build is grounded in earning trust, reducing cognitive load, and delivering meaningful impact at scale.

Role Description Lyrebird Health is scaling fast across the NHS and international hospital groups, and the quality of our implementations is what turns a great product into real, lasting change for clinicians. As Implementation Manager, you'll own the end-to-end delivery of Lyrebird's ambient clinical documentation and digital dictation solutions; from the first scoping conversation through to go-live and handover to business as usual. You will spend time with customers on site in their clinical environment, to understand their challenges, build relationships and deliver a meaningful solution to them. You'll be the person who makes deployments land well: technically sound, clinically adopted, and measurably impactful. This role suits someone who thrives at the intersection of healthcare, technology, and people. You're organised without being rigid, credible in a boardroom and on a ward, and you get genuine satisfaction from watching a consultant save an hour a day because of something you helped build. You'll work closely with clinical, operational, and IT stakeholders across complex organisations, and you'll bring the structure and communication skills to keep everything moving in the right direction. This role is a remote position which requires travel to customer locations. Qualifications - Change management experience - Proven experience delivering SaaS or enterprise software into healthcare settings, ideally NHS Trusts, Boards, or ICBs, with a strong track record across multiple concurrent projects - Structured technical project management capability, whether Prince2, Agile, or a blend that actually works in complex NHS environments - Experience of managing a range of stakeholders and communicating effectively across these different groups - Practical understanding of hospital and primary care workflows, particularly outpatient, inpatient, community, and correspondence processes - Confidence working alongside IT teams on integrations, authentication, networking, and end-user computing constraints - Strong communication skills; able to make technical topics accessible to clinical audiences and build trust quickly with senior stakeholders Requirements - Own the full project lifecycle from scoping and planning through to go-live and handover to BAU, running project boards and working groups with clear reporting on status, risks, and decisions needed - Become a system specialist to support design and adoption effectively to best meet customer needs giving them a best in class experience. - Lead discovery and design workshops with clinical, administrative, and IT stakeholders to map current workflows and define the future state using Lyrebird - Build and maintain detailed project plans, RAID logs, and communication plans that work within customer governance frameworks and Lyrebird's delivery standards - Coordinate technical implementation across Lyrebird engineering, customer IT, integration teams, and third-party suppliers; managing configuration of workflows, templates, routing rules, and user roles to fit local processes - Manage complex stakeholders to deliver the implementation effectively including clinical and operational staff. - Support customers through the change management process, taking them through this journey to effectively adopt Lyrebird Health's technology with a key understanding of the benefits and long term improvements this will offer. - Track adoption and benefits using Lyrebird analytics and agreed KPIs including usage levels, turnaround time, time released to care; and turn the data into clear actions - Ensure all work meets information governance, clinical safety, data protection, and security requirements across each customer organisation - Support commercial colleagues with project input to bids, statements of work, change control, and renewals Benefits - This work matters in a direct, visible way. Every implementation you lead means clinicians spending less time on documentation and more time with patients. - The notes are better, the data flows further, and the operational teams can actually see the difference. - You'll be building something that changes how healthcare runs and you'll see the evidence every time you look at the usage data. - We're building a team that reflects the diversity of the people who benefit from our work. - If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.

Role Description This is a senior commercial role at the heart of Lyrebird's UK growth. As an Enterprise Account Executive, you'll own the full sales cycle for strategic NHS Trusts, ICBs, and large hospital groups, from first conversation to signed multi-year SaaS contract. - Build and manage a high-value pipeline. - Navigate complex procurement environments. - Work closely with clinical, digital, and finance stakeholders to shape deals that deliver measurable outcomes. - Play a key role in expanding existing accounts and feeding real market intelligence back into the product and GTM teams. This role suits someone who thrives on complex, high-stakes deals and brings genuine curiosity to the problems clinicians face. You're comfortable leading a boardroom conversation with a CIO and then going deep with a clinical informatics team the same afternoon. You like building relationships over the long term, you're rigorous about your pipeline, and you want to sell something that actually matters. We're looking to hire someone in The Midlands to grow & build our presence in the territory. This is a remote role, with extensive travel. Qualifications - A strong track record in enterprise SaaS sales with consistent quota achievement and multi-year contract wins. - Experience selling into healthcare providers, ideally NHS Trusts, ICBs, or large hospital groups with an understanding of how clinical, digital, and finance teams make decisions together. - Confidence running complex, multi-stakeholder sales processes and building compelling business cases with clear ROI. - Familiarity with structured sales methodologies (MEDDIC or similar) and the discipline to apply them consistently. - Strong written and verbal communication; you can hold a C-suite conversation and adapt your register for technical and clinical audiences alike. Requirements - Experience with NHS procurement routes, frameworks, and contracting processes. - Background in clinical documentation, speech recognition, EPR, PAS, or adjacent health tech. - An existing network with NHS digital leaders, clinical informaticists, or transformation teams. - Experience in a high-growth startup or scale-up environment. Benefits - Clinicians spend hours every day on documentation that takes them away from patients. Lyrebird exists to give that time back and you'll be one of the people making that happen at scale across the NHS and beyond. - The deals you close will have a direct, tangible effect on how clinicians work and how patients experience care. - We're building a team that reflects the diversity of the people who benefit from our work. - We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. - If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.

• Own the technical architecture and integration standards across all UK deployments, setting the bar for how Lyrebird is implemented in production NHS environments • Get into the technical detail when it matters: reviewing integration designs, debugging production issues, challenging implementation approaches, and writing code where needed • Lead and develop a team of Forward Deployed Engineers across the UK, including 1-on-1s, career development, and setting clear delivery milestones • Translate commercial agreements into rigorous technical implementation plans with defined scope, integration architecture, and success criteria before work begins • Drive concurrent deployments across multiple NHS trusts simultaneously, surfacing risks early and maintaining momentum across a growing pipeline • Act as the senior technical voice in customer conversations and on-site deployments, including with C-suite and clinical leadership stakeholders • Partner with Sales to validate technical feasibility before deals are committed, and escalate systemic product gaps back to the core engineering team

• Support clinicians across live chat, phone, and online training channels, ensuring every interaction is empathetic, accurate, and timely • De-escalate frustration with patience and care, turning difficult moments into positive experiences that build long-term trust • Take full ownership of queries from first contact to resolution, never leaving a clinician without a clear path forward • Identify when an issue requires escalation and transition it smoothly to the right team member or channel • Proactively share tips, guidance, and best practices to help clinicians get more value from Lyrebird • Translate technical concepts into clear, accessible language that builds clinician confidence rather than adding to it • Spot recurring pain points and advocate internally for product and process improvements • Collaborate across departments to ensure clinicians always receive consistent, high-quality support

• Keep production systems online and restore them quickly when they fail • Lead and manage incidents, making high-quality decisions under pressure • Design and implement scalable infrastructure and deployment patterns • Build and improve CI/CD pipelines and release systems • Improve monitoring, telemetry, and observability across the stack • Own cloud infrastructure, security, and access controls • Work closely with engineers to ensure systems are built to scale from day one

• Own the technical delivery of Lyrebird deployments across UK healthcare organisations • Translate commercial agreements into clear technical implementation plans • Define integration scope, architecture, and success criteria before work begins • Drive progress across multiple active customer deployments • Ensure systems reach production safely and predictably • Surface delivery risks early and communicate clearly with stakeholders • Lead and develop the UK Forward Deployed Engineering team • Set clear milestones and technical standards across deployments • Partner with Sales to validate technical feasibility before deals are committed • Work closely with Customer Delivery on rollout sequencing and adoption • Act as the senior technical voice in complex customer conversations • Ensure integrations meet strong production standards including observability, environment separation, and rollback capability • Escalate systemic product gaps back to the core engineering team

Role Description Lyrebird is scaling fast, and our Forward Deployed Engineer is how we get complex enterprise integrations across the line. You'll own the technical relationship with hospitals, health systems, and large clinical groups, building the integrations and custom solutions that turn enterprise conversations into signed contracts and live deployments. Most of what you ship will land in the core platform, so your work has lasting impact well beyond any individual deal. This role suits a developer who thrives outside a purely product-focused environment, someone energised by variety, comfortable switching between a pre-sales call and a pull request, and who takes pride in making complex things feel simple for customers. You're as comfortable whiteboarding an architecture as writing the code that implements it. Qualifications - Strong TypeScript and JavaScript skills, with experience building and consuming REST APIs - Experience designing secure integrations, including OAuth, token-based auth, and regulated environments - Comfort across the full delivery cycle, from prototyping through to production - Ability to communicate technical concepts clearly to both engineering and non-technical stakeholders Requirements - Experience with healthcare data standards such as HL7, FHIR, or MLLP - Familiarity with C#, PHP, or Java - Prior experience in a customer-facing or forward-deployed engineering role Benefits - The code you write will help clinicians spend less time on documentation and more time with patients, something you'll see reflected in the feedback we get every day. - We're building a team that reflects the diversity of the people who benefit from our work. - We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. - If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement. - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. - These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. - If you would like more information about how your data is processed, please contact us.