• Prioritize customer issues across our email channels. • Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities. • Become an expert on the Circle product, along with our internal staff admin tool. • Advise creators on practical solutions as they launch and build their communities. • Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app. • Escalate feedback to inform and improve our product. • Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more. • Identify trends from customer inquiries to suggest proactive solutions. • Collaborate with a global team through Notion, Slack, and Zendesk.

• Prioritize customer issues across our email channels. • Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities. • Become an expert on the Circle product, along with our internal staff admin tool. • Advise creators on practical solutions as they launch and build their communities. • Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app. • Escalate feedback to inform and improve our product. • Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more. • Identify trends from customer inquiries to suggest proactive solutions. • Collaborate with a global team through Notion, Slack, and Zendesk.

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner. • Verify patient insurance information, personal information and co-payments. • Schedule/Reschedule appointments using the scheduling system. • Provide patients with information on services. • Input & update patient information in the scheduling system with precision and attention to detail. • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Role Description We are seeking a Network Customer Service Support professional to join our Network Solutions team. This is a fully remote role working Monday through Friday, 11:00 AM – 8:00 PM PST, with typically one Saturday per month. Candidates must be located within the Pacific Time Zone. - Delivers specific delegated Customer Service tasks assigned by a supervisor. - Receives requests by email, telephone or via a CRM. - Documents issues within the CRM using specific guidelines. - Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. - Researches multiple system applications to identify root cause of issue which can be complex in nature. - Works to resolve issue within own unit or outside unit. - May require outreach to other internal resources or external resources outside of the company. - Responds to inquiries from clients, providers and/or other internal or external partners. - Determines most effective response. - Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. - Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. - Tasks involve a degree of forward planning and anticipation of needs/issues. - Resolves non-routine issues escalated from more junior team members. Qualifications - High School diploma or equivalent. - Experience in a fast-paced, production environment. - Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. - Demonstrated ability to handle multiple assignments competently, accurately and efficiently. - Ability to write clearly and effectively when communicating with all parties. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with expected base pay ranging from $16.50 - $20.50 hourly based on skills, experience, and education.