• Answer inbound calls & respond to patient enquiries in a timely and courteous manner. • Verify patient insurance information, personal information and co-payments. • Schedule/Reschedule appointments using the scheduling system. • Provide patients with information on services. • Input & update patient information in the scheduling system with precision and attention to detail. • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Role Description We are seeking a Network Customer Service Support professional to join our Network Solutions team. This is a fully remote role working Monday through Friday, 11:00 AM – 8:00 PM PST, with typically one Saturday per month. Candidates must be located within the Pacific Time Zone. - Delivers specific delegated Customer Service tasks assigned by a supervisor. - Receives requests by email, telephone or via a CRM. - Documents issues within the CRM using specific guidelines. - Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. - Researches multiple system applications to identify root cause of issue which can be complex in nature. - Works to resolve issue within own unit or outside unit. - May require outreach to other internal resources or external resources outside of the company. - Responds to inquiries from clients, providers and/or other internal or external partners. - Determines most effective response. - Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. - Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. - Tasks involve a degree of forward planning and anticipation of needs/issues. - Resolves non-routine issues escalated from more junior team members. Qualifications - High School diploma or equivalent. - Experience in a fast-paced, production environment. - Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. - Demonstrated ability to handle multiple assignments competently, accurately and efficiently. - Ability to write clearly and effectively when communicating with all parties. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with expected base pay ranging from $16.50 - $20.50 hourly based on skills, experience, and education.

Role Description Mercier Consultancy MD is seeking a German Speaking Customer Expert specializing in social media to join our team in Poland. This role focuses on providing exceptional customer support through various social media platforms, ensuring effective communication and engagement with German-speaking customers. If you are passionate about social media and customer relations, this is an excellent opportunity to develop your career in an innovative environment. - Manage customer interactions and inquiries in German across social media channels including Facebook, Twitter, Instagram, and others. - Provide timely and professional responses to customer questions, complaints, and feedback. - Monitor social media platforms for customer sentiment and issues, escalating when necessary. - Collaborate with marketing and customer service teams to improve social media engagement and service quality. - Maintain detailed records of social media interactions in CRM or tracking systems. - Stay updated on social media trends and best practices to enhance customer experience. Qualifications - Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. - Experience in customer service, social media management, or related roles is preferred. - Excellent communication and writing skills with an ability to engage customers effectively on social platforms. - Strong understanding of social media tools, platforms, and analytics. - Ability to work collaboratively in a fast-paced, dynamic environment. - Good problem-solving abilities and attention to detail. - Familiarity with CRM systems and social media management tools is a plus. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. - Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Croatian (spoken and written) is required; proficiency in English is a plus. - Experience in reservations, customer service, or hospitality industry is preferred. - Strong communication skills and a customer-oriented approach. - Familiarity with online booking platforms and CRM systems is advantageous. - Ability to handle pressure and resolve challenges proactively. - Willingness to work in Greece; relocation assistance may be provided. - Self-motivated and able to work both independently and collaboratively within a team. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package (including fully paid hotel stay) - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...