Alkami Technology logo
Alkami Technology

Alkami is the digital sales and service platform provider for financial institutions in the US.

Director, Strategic Projects

StrategyStrategyFull TimeRemoteLeadTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$180K - $200K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Director, Strategic Projects

Alkami Technology

• Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio • Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization • Identify patterns and insights across the FI base (e.g., core, segment, lifecycle stage) to inform scalable digital products/solutions • Drive cross-functional alignment across implementations, support, training, and customer success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience journey • Establish product governance, operating cadence, and reporting to provide visibility into roadmap progress, risks, and impact • Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success • Design and integrate AI capabilities into the products being built — advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients • Create and own a CXG product roadmap that translates Alkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization • Serve as a central owner of strategic, complex, multi-team initiatives impacting the Customer Experience organization — prioritizing work in order to maximize outcomes • Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress.

Job Requirements

  • 8–12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking
  • Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact
  • Strong analytical mindset with experience using data to inform decisions and measure outcomes
  • Deep understanding of customer lifecycle, customer success, or client-facing operations
  • Ability to influence, align, and drive decisions with senior stakeholders across multiple functions
  • Strong communication and executive presence
  • Experience working with financial institutions or within fintech is a strong plus.

Benefits

  • remote-first environment
  • unlimited paid time off
  • 401(k) with employer match

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