Role Description Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. - Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Croatian (spoken and written) is required; proficiency in English is a plus. - Experience in reservations, customer service, or hospitality industry is preferred. - Strong communication skills and a customer-oriented approach. - Familiarity with online booking platforms and CRM systems is advantageous. - Ability to handle pressure and resolve challenges proactively. - Willingness to work in Greece; relocation assistance may be provided. - Self-motivated and able to work both independently and collaboratively within a team. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package (including fully paid hotel stay) - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is looking for a Slovak Speaking Reservations Agent to join their team supporting Booking.com's operations in Greece. This is a fantastic opportunity to work in the travel and hospitality industry, providing excellent service to Slovak-speaking customers and helping them with their accommodation reservations. - Assist Slovak-speaking clients with accommodation bookings via phone, email, and chat. - Provide clear and accurate information about properties, pricing, and Booking.com policies. - Manage booking changes, cancellations, and special requests efficiently and professionally. - Resolve customer inquiries and complaints with a focus on customer satisfaction. - Maintain accurate records of customer interactions and bookings in Booking.com's reservation system. - Collaborate with team members to ensure high service quality and customer satisfaction. Qualifications - Fluency in Slovak (spoken and written) is required; proficiency in English is an advantage. - Previous experience in reservations, customer service, or hospitality is preferred. - Strong communication skills with a customer-centric approach. - Ability to use online booking and CRM systems effectively. - Capable of handling stressful situations with patience and professionalism. - Self-motivated and able to work both independently and within a team. Requirements - Willingness to work in Greece; relocation assistance may be available. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy is offering an exciting opportunity for French Speaking Customer Support Representatives with paid relocation to Sofia. If you are fluent in French and looking to advance your career in a vibrant and supportive environment, this role is perfect for you. As part of our team, you will provide exceptional support to our French-speaking customers, ensuring their inquiries and concerns are addressed promptly and effectively. We value talent and are committed to assisting with your relocation to Sofia, making your transition smooth and comfortable. - Deliver excellent customer service to French-speaking clients via phone, email, and chat. - Address and resolve customer inquiries related to our products and services. - Maintain accurate records of customer interactions and follow-up actions. - Collaborate with internal teams to improve customer experience and service delivery. - Stay updated on product knowledge and changes to assist customers effectively. Qualifications - Fluent in French (written and spoken); proficiency in English is a plus. - Prior customer support or service experience is preferred. - Excellent communication and interpersonal skills. - Adaptability and willingness to relocate to Sofia with paid relocation support. - Strong problem-solving and multitasking abilities. - Comfortable using customer service software and tools. - Positive attitude and eagerness to learn and grow within the company. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Title: Customer Success Support Associate I Location: Lindon, Utah Job Description: Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization. What you get to do every day - Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations - Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint - Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured - Work cross-functionally with internal and external partners to solve customer issues - Provide best in class customer service - Work in a fast-paced environment - Manage follow-ups with customers as required - Support other areas of the organization when needed - Manage performance to company set standards and adhere to a workforce management schedule What you bring to the role - 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience - Passion for serving customers - Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders - Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email - You remain composed in high-stress situations and convey empathy for our customers - Meticulous attention to detail - rarely making typos and noticing discrepancies - Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Where you will work - Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays - Standard Monday-Friday work schedule with no weekends or evenings - This is a full time position 40 hours a week Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. - Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. - Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. - Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! - An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. - Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $18 - $20.50 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment. Benefits - - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees - Top-of-the-line health plans, as well as dental and vision insurance - Competitive time off and parental leave - Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness - Lyra: Enhanced Mental Health Support for Employees and dependents - Carrot: Fertility healthcare and family forming benefits - Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt - Monthly work-from-home stipend; quarterly lifestyle stipend - Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: - Certified as a Great Place To Work® (2023-2025) - Fortune Best Place to Work in the Bay Area (2024) - Best Places to Work by Built In (2023-2024) - America’s Best Startup Employers by Forbes (2020-2022, 2024) - A Top Company by Y Combinator (2020-2023) - Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.