- Play a key role in helping new customers get up and running on the company platform - Perform hands-on system setup for new customer environments - Import and configure user accounts, sites, and roles - Import and update Safety Data Sheets (SDSs) - Import product files from customer inventory management systems - Work directly with customer contacts to progress onboarding tasks and resolve setup issues - Track onboarding progress and maintain internal records Training & Support - Deliver online product training sessions to customer users via video calls - Maintain and update standard training materials to reflect system updates - Respond to inbound customer support enquiries promptly - Resolve customer issues where possible and provide practical solutions - Escalate complex technical issues to the development team when needed - Maintain clear and accurate records of support cases and resolutions Product Testing & QA - Participate in product testing and QA activities with the product development team - Test new features and releases to ensure high-quality delivery to clients - Provide feedback on user experience to assist with continuous platform improvement

• Brindar soporte telefónico a los usuarios • Atender y solucionar requerimientos de los usuarios de forma ágil y efectiva

Role Description Our client is an AI-native compliance platform purpose-built for Australian businesses that store and handle dangerous goods. They provide sophisticated software solutions designed to streamline safety and regulatory requirements across the logistics and EHS sectors. They are now seeking to hire an Implementation and Support Specialist to ensure new customers are successfully onboarded and supported as they adopt the platform. This role is pivotal in bridging the gap between technical setup and customer confidence, ensuring users derive maximum value from the software. Job Responsibilities - Implementation & Customer Onboarding - Play a key role in helping new customers get up and running on the company platform - Perform hands-on system setup for new customer environments - Import and configure user accounts, sites, and roles - Import and update Safety Data Sheets (SDSs) - Import product files from customer inventory management systems - Work directly with customer contacts to progress onboarding tasks and resolve setup issues - Track onboarding progress and maintain internal records - Training & Support - Deliver online product training sessions to customer users via video calls - Maintain and update standard training materials to reflect system updates - Respond to inbound customer support enquiries promptly - Resolve customer issues where possible and provide practical solutions - Escalate complex technical issues to the development team when needed - Maintain clear and accurate records of support cases and resolutions - Product Testing & QA - Participate in product testing and QA activities with the product development team - Test new features and releases to ensure high-quality delivery to clients - Provide feedback on user experience to assist with continuous platform improvement Qualifications - Previous experience in a SaaS customer onboarding or implementation role - Strong English communication skills, both written and verbal - High level of comfort with SaaS platforms and cloud-based software - Intermediate to advanced proficiency in spreadsheets and data management - Strong attention to detail, especially when handling product and SDS data - Proven ability to manage multiple onboarding projects simultaneously - Confident in delivering training sessions to small groups of users - Ability to work Monday to Friday aligned to Australian Eastern Standard Time business hours - Reliable and self-managing in a remote working environment Requirements - Nice-to-Have Skills - Exposure to compliance EHS (Environmental, Health & Safety) or logistics software - Experience using helpdesk or ticketing systems - Experience working in a startup or AI-native environment Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - 13th-month pay - With Government Mandated Benefits

Title: Customer Assistance Representative - North Palm Beach-4119 Location: Lake Park United States Category Customer Service/Support - Customer Service/Support Job ID 2026-551877 Job Description: Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative for our North Palm Beach location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a home city location. This is a part time position with a starting rate of pay $16.50/hour Qualified candidates, Apart from religious observations, must be available to work the schedule below: Monday: 8am-5pm Tuesday: OFF Wednesday: 8am-5pm Thursday: OFF Friday: 8am-5pm Saturday: OFF Sunday: OFF Responsibilities Responsibilities include: - Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed - Understand and communicate rental terms and conditions, vehicle features and other services - May sell optional protection products, upgrades, fuel options and other additional equipment - Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup duties job-related duties as assigned - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Equal Opportunity Employer/Disability/Veterans Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Qualifications - Must be at least 18 years old - High school diploma or GED equivalent required - Must have at least 1 year prior customer service retail or administrative support experience - Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must be able to understand, read, write and speak English - Must be willing to accept $16.50/hour - Apart from religious observations, must be available to work the following schedule: Monday, Wednesday, & Friday: 8:00AM-5:00PM