• Provide technical Level 1–2 support for HR systems, integrations, and HR service management tools. • Investigate and resolve low to moderate complexity issues related to HR workflows, roles and permissions, interfaces, and employee data. • Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization. • Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement and change request backlog. • Support users with system navigation, transactions, approvals, and troubleshooting. • Monitor integration errors and coordinate issue resolution with solution architects, other technical teams and vendors. • Perform routine technical system administration and data maintenance activities. • Support testing activities for releases, patches, and enhancements. • Maintain support documentation, knowledge articles, and operational procedures. • Escalate complex issues to solution architects, product owners, or other technical teams when required.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. What You’ll Do: - As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally. - Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates. - Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. - Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly. - Work with Product experts/Engineering to fix bugs or enhance product features. - Manage time and work to meet or exceed operational goals. - Learn cutting edge technologies and new product features. - Create/Share Knowledge articles and contribute to mentoring/training efforts. - May be scheduled to work on shifts/holidays as per the business requirement. What You’ll Need: - Experience in a Product Technical support role supporting Global enterprise customers. - Outstanding oral and written communication skills. - Customer focus. Analytical thinking and Logical troubleshooting aptitude. - Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. - Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc. - Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments. Bonus Points: ONE of the below specialization domains: SIEM/SOAR: - Hands on experience working on log management tools that offers self-hosted options & leverages kafka and/or containers. - Strong Skills in container administration & orchestration. - Good understanding of Regex & any query language. - Certifications in SIEM/SOAR platforms would be a plus. Identity Management: - Hands on experience in Windows Servers/Active Directory, MFA. - Experience with Identity Protection and Zero Trust solutions. - Excellent knowledge of authentication protocols - Kerberos, LDAP, NTLM, SAML. - Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis. - Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus. Cloud Technologies: - Experience working and troubleshooting in a SaaS cloud environment. - Proven experience debugging and troubleshooting customer facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request. - Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service. - Familiarity with cloud orchestration tools like Docker, Kubernetes, etc. - Certification in any common Cloud platforms would be a plus. #LI-NR1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

• Provide Level 3 support for our Stream+ platform. • Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact. • Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes. • Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance. • Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently. • Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference. • Assist in the release of hotfixes or patches in coordination with the development team. • Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution. • Share feedback with product and engineering teams regarding product supportability and customer pain points. • This role requires to work from 8:00 AM to 5:00 PM CST hours.

Title: Telecom Technical Specialist Location: PA-Pittsburgh Requisition ID 19993 Job Description: Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! Location: Woods Run Complex Pittsburgh, PA Summary: The Telecommunications Technical Specialist will provide detailed scopes utilized for the successful design and construction of telecommunications assets, taking into account the constructability of the project, and will follow up with technicians providing field support. The individual will develop proper processes and procedures, utilizing industry best practice testing methodologies related to all telecommunication devices. Certain decisions may require the individual to apply innovative thinking and explore solutions beyond conventional approaches. Creative, well-reasoned, and logically developed solutions are encouraged, subject to appropriate review and approval. Job Duties and Responsibilities: - Review the current assets and system architecture, determine the opportunities for improvement based on standards and industry best practices of telecommunications assets, and develop the business cases to support the upgrades and replacements - Develop a 5 year forecast and 10 year forecast for the programmatic upgrades and replacements. - Develop a business plan and business cases to secure funding for inspection, maintenance, and capital replacement programs, managing the budget of each program year to year. - Develop a removal plan template to eliminate required telecommunications and network equipment, while keeping essential protection and supervision schemes in service without jeopardizing substation or SCADA system functionality. Coordinate the removal of telecommunications and network equipment for multiphase projects with bargaining unit employees. - Develop a cable pull plan templates and processes for installations utilizing new cables. Coordinate cable pull plan with bargaining unit employees. - Develop a cutover plan template to eliminate required substation relaying and equipment and add new substation relaying and equipment while keeping essential protection schemes in service without jeopardizing substation function. Coordinate the cutover to new substation relaying and equipment for multiphase projects with bargaining unit employees. - Develop telecommunication and network standards and specifications to be utilized in substations as well as throughout the organization at various locations. - Documentation of current devices and configurations in substations and throughout the company and updating work management system accordingly. - Review Asset Management scopes of work, interpret and evaluate the recommendations, contributing to scopes with Telecommunications requirements when required. - Review Protection relay and equipment protection recommendations, interpret and evaluate the recommendations, contributing to recommendations with Telecommunications requirements when required. - Review Engineering designs of various protective relay device replacements, upgrades, modifications, new installations, etc. of drawing lists, bill of materials, AC and DC schematics, panel front views, panel and equipment wiring diagrams, annunciator diagrams, SCADA communication diagrams and point lists, circuit maps, and various other diagrams developed by Engineering, for completeness, ensuring Telecommunications prints are updated to reflect these changes. Mark-up corrections as needed and tracking implementation of changes with bargaining unit employees in the field. - Review IT and Telecommunication design developed by telecommunication techs including various network and telecommunication devices channels, as well as the interfaces with protective relay devices for replacements, upgrades, modifications, new installations, etc. including drawing lists, bill of materials, AC and DC schematics, panel front views, panel and equipment wiring diagrams, annunciator diagrams, SCADA communication diagrams and point lists, circuit maps, plan views, layout views, elevation views, and various other diagram and drawings, for completeness, correctness, and cohesion. Mark-up corrections as needed and tracking implementation of changes with bargaining unit employees in the field. - Collaborate with bargaining unit employees to supervise testing, and review telecommunication equipment test results, as well as troubleshooting and retesting for failed test results. - Coordinate the testing of various IT and telecommunication devices with protective relaying devices for multiphase projects with bargaining unit employees. - Document, review, interpret, comprehend, organize, and retain results from testing telecommunication and network equipment. Performing technical calculations and studies when required. Prepare test reports with conclusions and recommendations as required. - Investigates new equipment, devices, testing apparatus, and methodologies to further enhance knowledge and resources within the Operations Technical Services group. - Provides engineering guidance, technical guidance, and support to other engineers and field operations personnel to help fulfill group goals and objectives. - Consults with more experienced peers and vendors to become thoroughly familiar with an assignment and to obtain necessary scoping information. - Provides mentorship, coaching, training, and technical support for less experienced peers and field operations personnel during normal and emergency conditions. - Develop and host educational sessions for less experienced engineers. - Attend networking and professional development seminars such as ReliabilityFirst, IEEE, Engineering Association of Pennsylvania (EAP), Schweitzer Engineering Laboratories, Doble, etc. - Reviews and keeps informed of codes, regulations standards, and safety practices affecting company resources. - Develop updates to engineering standards, specifications, and procedures based on field observations of engineers and field techs. - Other duties as assigned. Additional Responsibilities: - Perform other job-related duties as assigned - Storm team duties as assigned Education and Experience Required: - 2-year technical degree in an applicable discipline, experience-based qualifications will be considered - 7+ years of related experience Preferred Qualifications: - BA degree - Combination of field and office experience is preferable - Minimum of 5 years of progressive and relevant utility or similar experience Physical Requirements: - Must possess valid driver’s license for reporting to various company locations. - Regular reporting location include a regular office environment with desk and computer duties, other locations include utility substation environment with various fieldwork duties related to Technical Services including testing and commissioning. Location: Woods Run Skills/Abilities: - Excellent verbal, written and organizational capabilities. - Excellent technical writing capabilities - Excellent troubleshooting capabilities Scope Primary Focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and work flow and leads projects and/or large project steps. Work is complex in nature requiring the incumbent to draw on previous knowledge to perform role. Acts independently the majority of the time, requiring guidance in only complex situations. Has well established capabilities, acts as a resource to less experienced staff on moderately complex issues. Decision Impact Problems and issues faced are vague and require analysis of multiple sources of information for solution. Draws on significant past experience to perform role. Accountable for direct level of reasoning and decision making. Hybrid Work Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs. Storm Roles All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc. Data Governance Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs. EQUAL OPPORTUNITY EMPLOYER Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.