Role Description We are looking for an AI Solutions Specialist to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments. What you will do: - Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times); - Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities; - Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage; - Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals; - Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience; - Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan; - Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders; - Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities. Qualifications - Fluency in English; - 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies; - Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT); - Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features; - Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools); - Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes; - Strong analytical skills to identify automation opportunities and inefficiencies; - Experience designing scalable workflows and automation strategies; - Ability to assess and prioritize initiatives based on ROI and business impact; - Excellent communication skills to translate findings into clear, actionable recommendations. Requirements - Basic technical understanding of integrations, APIs, and support system architecture. Benefits - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Role Description We're building out Futurae's AI function and looking for a Data Engineer Intern to own a high-impact project from day one: bridging the gap between our business data and actionable insights. You will be the primary owner of our HubSpot data integration, ensuring that critical CRM data flows seamlessly into our analytics stack. Concretely, your mission is to automate the ingestion of HubSpot data into BigQuery and expose it via Metabase, giving our teams the reliable, structured data they need to drive company growth. This is a 6-month internship (starting either July or September), suited for someone currently pursuing or recently completing a degree in a technical field. - Build a Python-based service to pull data from the HubSpot API - Develop and maintain ingestion pipelines to move data reliably into BigQuery - Transform raw API responses into clean, structured tables following our internal data layers - Connect your datasets to Metabase and build foundational dashboards for internal stakeholders - Write clear technical guides and data dictionaries for the new integrations Qualifications - Currently enrolled in or recently completed a degree in Computer Science, Data Engineering, Mathematics, or a related technical field - Good communication skills in English - Solid SQL skills: You can write clean queries to join and aggregate data - Good Python proficiency with an interest in working with REST APIs - Builder mindset: excited to take a project from zero to one and see it through to completion - Curious & Persistent: You enjoy digging into data to understand how it’s structured and why Requirements - Basic familiarity with Google Cloud Platform (BigQuery) or BI tools (Metabase, Tableau, Looker or similar) - Experience with data pipeline tooling (dbt, Airflow, or similar) - Interest in cybersecurity, fintech, or B2B SaaS Benefits - Work with purpose and take ownership in an international team - Grow with a company where your ideas matter - Freedom to work remotely or at our Zurich HQ Company Description At Futurae, we’re on a mission to redefine secure authentication and fraud prevention through seamless, user-friendly solutions. Based in Switzerland, we develop cutting-edge cybersecurity products that combine advanced technology with a strong focus on user-centric design. We serve leading organizations in the financial services and insurance sectors and are actively expanding into new international markets. Our vision is to become the global leader in secure, frictionless digital authentication — helping businesses build trust and thrive in a connected world.

Role Description Du automatisierst und optimierst unsere E-Commerce-Prozesse mit KI und trägst aktiv dazu bei, manuelle Abläufe in skalierbare, automatisierte Systeme zu überführen. Dabei arbeitest du an Lösungen, die direkt im Unternehmen eingesetzt werden und einen spürbaren Impact auf unsere täglichen Prozesse haben. - Von manuell zu automatisiert - Von Einzellösungen zu skalierbaren Workflows Qualifications - Interesse an KI, Automation und digitalen Prozessen - Denkst in Systemen und Lösungen - Selbstständig, hands-on, umsetzungsstark - Google Workspace (v.a. Sheets/Excel) - Nice to have: Make / Shopify / APIs / Datenverständnis Requirements - Automatisierung von Bestell-, Abwicklungs- und Datenprozessen - Aufbau von Workflows mit AI-Tools, Make, APIs - Optimierung der Systeme rund um Shopify & Channable - Entwicklung von Lösungen, die Zeit sparen und Fehler reduzieren - Analyse und Automatisierung operativer Prozesse (z. B. Support, Administration oder Logistik) - Anbindung von Retail-Partnern wie MediaMarkt und BRACK - Automatisierung von Produkt-, Preis- und Bestelldaten - Aufbau neuer Integrationen und Ablösung manueller Prozesse - Einsatz von KI zur Prozessautomatisierung - Testing neuer Tools und Ansätze - Umsetzung eigener Projekte mit direktem Impact - Automatisierung von Online-Marketing-Prozessen (Phase 2 - Optional) - Nutzung von Daten für Kampagnen, Listings und Content - Einsatz von AI zur Performance-Optimierung - Zusammenarbeit mit Marken wie Ledger (Bonus: Krypto & Business Exposure) - Einblick in Krypto-Verwahrung (Self-Custody) - Teilnahme an Partner- und Lieferantenterminen Benefits - Eigene Projekte statt Zuarbeit - Direkter Impact auf reale Geschäftsprozesse - Hohe Lernkurve in AI & E-Commerce - Remote-first & flexible Arbeitsweise - Möglichkeit für punktuelle Treffen und Workshops vor Ort im CH Mittelland - Einblick in das operative Tagesgeschäft (z. B. Support, Administration, Logistik etc.) - Viel Eigenverantwortung und die Möglichkeit, die Rolle aktiv mitzugestalten - Startpensum: ca. 40% - Startdauer: zunächst ca. 3 Monate - Pensum, Verantwortung und Dauer können je nach Fortschritt, Bedarf und Eigeninitiative ausgebaut werden - Bewerbungen werden ausschliesslich über unser digitales Bewerbungsformular akzeptiert.

• Strategic sparring partner for hospital clients • Conduct process and use-case audits • Facilitate C-level workshops • Responsible for expansion ARR within the customer portfolio • Close collaboration with the implementation team