Title: Telephonic Case Manager (RN) - Compact License - REMOTE Location: Fully Remote United States Job Description: Job Type Full-time Telephonic Case Manager - Rare Opportunity! EK Health is now hiring for a Telephonic Nurse Case Manager (RN) for our Case Management Team! This role includes assessing, planning, implementing, coordinating, and evaluation of service options. The goal of the Case Manager is to assist the injured worker in receiving appropriate, cost-effective medical care for their injury in a timely manner, and to expedite their return to work. Position Logistics: Monday – Friday, 8:30am -5:30pm local time, Full-time Remote. NOTE: Requires a Compact RN license in good standing. Workers Compensation experience is preferred but not required. Wage is based on experience, education, certifications and location (may be either hourly or salary based on individual state requirements). Benefits & Perks: - Base pay $35-42/hr ($72,800 - $87,360 annually). Wage is based on experience, education, certifications and location (may be either hourly or salary based on individual state requirements). - Medical, Dental and Vision Insurance - 401K - Paid Time Off - Paid holidays - Equipment is provided - Monthly internet stipend Here’s a snapshot of what you’ll be doing (not all-inclusive): - Communicate with medical providers, employers and with injured workers - Perform a complete nursing evaluation to determine needs of patient - Review and evaluate all medical correspondence, provider reports, & treatment plan history - Evaluate clinical status of claimant and research for alternative options to treatment as warranted - Communicate with the claims examiners regarding directives, and provide updates on file status - Arranging transportation services when necessary and authorized - Evaluating therapy facilities and their progress on specific cases - Prepare comprehensive notes following any discussions had with injured worker, medical providers, claims examiners, and employers in the case file - Discuss the analyzed data and the comprehensive plan of care with the insurance representative prior to implementation - Upon authorization, implement this plan of care with patient, physician and health care providers - Arrange for care/services as needed (home care, procedures, medication, equipment or supplies) - Monitor the plan of care with modifications or changes suggested to the patient and physician as the need arises - Coordinate information between all parties (injured worker, physicians, employer, other providers, such as therapists, and attorney, if any is involved) Requirements - Graduate of an accredited school of nursing - 3-5 years clinical experience as an RN outside of school - Valid Compact RN license in good standing with no restrictions - Valid state-appropriate RN license in good standing with no restrictions - May be required to obtain CA RN License - Possesses and can demonstrate the professional and technical skills of a Registered Nurse - Experience in Case Management, Workers' Compensation experience preferred, but not required - Experience in Home Health Care, Occupational Health considered a plus - Excellent Written and Oral Communication Skills - Excellent Interpersonal & Organizational Skills - High comfort level with computers and computer programs (MS Word, MS Excel, Email)

• Execute and implement strategic plans to address customer needs and organizational goals, leveraging the EA Blueprint business planning process. • Maximize Medtronic’s contractual position by engaging early on expiring contracts and ensuring competitive positioning. • Lead contract lifecycle management, from pre-contract strategic planning through negotiation, execution, and fulfillment—ensuring compliance, risk mitigation, and long-term value creation while being supported by the pricing and contracting team. • Develop post contract award execution plan in concert with OU field team and OU Strategic Account Liaisons and provide long term contract performance management to ensure maximization of contract revenue • Execute new product introductions, bulk deals, pricing discipline, and ASP management to optimize enterprise revenue and margin. • Build and maintain trust-based relationships with supply chain, contracting officers , administrative, and clinical decision-makers to drive enterprise-wide partnerships. • Collaborate cross-functionally with sales leaders, OU Strategic Account Liaisons, Pricing & Contracting, supply chain, finance, and service teams to deliver tailored solutions and seamless contract execution. • Design competitive, value-driven offers and contracts that align customer and company objectives, leveraging advanced business and financial acumen. • Monitor account performance, identify opportunities for growth, and mitigate potential risks using analytics and CRM tools. • Provide actionable insights and recommendations to support decision-making and long-term strategy. • Ability to create accurate forecasts including opportunity management. • Demonstrate pricing discipline and ASP optimization strategies to maximize profitability and market share. • Influence and align internal and external stakeholders with conflicting objectives to drive consensus-based, high-value outcomes and close deals. • Stay current on industry trends, Medtronic innovations, and competitive landscape to inform strategy and execution.

Role Description Du willst nicht einfach nur Kundenanfragen bearbeiten – du willst echte Kundenerlebnisse gestalten? Dann bist du bei uns genau richtig. Bei getolo steht der Mensch im Mittelpunkt – und das zeigt sich in jedem Kontakt mit unseren Kund:innen. Als Claims & Customer Service Agent bist du Teil eines leistungsstarken Teams, das mit Technologie, Empathie und Innovationsgeist daran arbeitet, die Versicherungswelt neu zu denken. Unsere KI-gestützten Systeme helfen dir, dich auf das Wesentliche zu konzentrieren: Unsere Kunden unterstützen. Zur Verstärkung unseres Teams suchen wir ab sofort engagierte Mitarbeitende (40 Stunden/ Woche). Dein Wohnort sollte idealerweise im Raum Berlin/Brandenburg sein - ist dies nicht der Fall, kannst du dich trotzdem sehr gerne bewerben (Homeoffice möglich)! - Du übernimmst Verantwortung: Du bearbeitest Anfragen und Leistungsfälle unserer Kunden und agierst mit unseren Kunden über In- und Outbound-Telefonie, E-Mail sowie Chat. - Du bist Teil eines starken Teams: Du arbeitest eng mit erfahrenen Kolleg:innen und Führungskräften zusammen, die dich fordern, fördern und inspirieren. - Du gestaltest aktiv mit: Du unterstützt bei der Optimierung und Automatisierung unserer Prozesse und bringst Ideen ein, wie wir das Kundenerlebnis weiter verbessern können. - Du arbeitest zielorientiert: Gemeinsam im Team erreicht ihr Tages- und Monatsziele – mit Fokus, Struktur und Teamgeist. Qualifications - Erste Erfahrung in der Kundenbetreuung oder der Leistungsfallbearbeitung – idealerweise im medizinischen oder versicherungsnahen Umfeld. - Ein sicheres, freundliches Auftreten und eine klare, empathische Kommunikation. - Strukturierte, eigenständige Arbeitsweise und gutes Zeitmanagement. Requirements - Diese Rolle ist nicht vergleichbar mit klassischen Jobs im Versicherungsumfeld. - Hier geht es um Kundenzentrierung, Verantwortung, Technologieeinsatz – und darum, gemeinsam mit einem exzellenten Team echten Impact zu schaffen. Benefits - Attraktives Fixgehalt. - Gestaffelte Urlaubstage, beginnend bei 28 Tagen (max. 30 Tage). Frei am 24. und 31.12. - Du hast die Wahl zwischen einem kostenlosen Swapfiets-Fahrrad oder einem von uns bezuschussten BVG Umwelt- oder Deutschlandticket. - Arbeite hybrid - aus deinem Home Office oder in unserem Büro in Berlin-Mitte. - Arbeite bis zu 60 Tage im EU-Ausland. - Nutzung von kostenlosen Coaching-Sitzungen mit nilo.health, unserem Tool für mentale Gesundheit. - Teste unsere Produkte selbst! Wähle zwischen dentolo, petolo oder vitolo. - Weiterbildungs­budget ab 750 € jährlich. - Regelmäßiges (360 Grad) Feedback. - Legendäre Sommer- und Winterpartys. - Regelmäßige Teamevents. - Mitarbeitervergünstigungen über Corporate Benefits. - Zwei Ehrenamtstage pro Kalenderjahr. - Haustierfreundliches Büro.

Title: Manager, Care Navigation Location: United States Job type: Full Time Department: Care Concierge Work type: Remote United States Job Description: At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The salary range for this role is $90,000–$110,000, depending on experience and location This is a full-time, remote position eligible for full benefits and bonus. You’re excited about this opportunity because you will... - Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient. - Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support. - Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards. - Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution. - Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. - Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care. - Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance. - Onboard, train, and empower new team members to deliver exceptional care navigation from day one. - Implement standards to maximize productivity, quality, and an outstanding patient experience. - Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health’s values. We’re excited about you because… - You have 5+ years of experience in patient navigation, care coordination, or digital health operations. - You bring 3–5 years of people management experience, leading teams in healthcare, customer support, or care coordination environments. - You are passionate about delivering high-touch, empathetic service and empowering your team to do the same. - You demonstrate strong communication and interpersonal skills, with the ability to engage effectively across patients, clinicians, and internal teams. - You are highly organized and data-driven, using metrics to monitor performance and identify areas for growth or improvement. - You have deep judgment and discretion when handling confidential or sensitive patient information and are committed to HIPAA compliance. - You thrive in a fast-paced, dynamic environment, balancing multiple priorities with composure and precision. - You have an entrepreneurial, solution-oriented mindset—comfortable innovating, testing, and improving processes. - You excel at cross-functional collaboration, working closely with operations, clinical, client success, and product teams to drive meaningful outcomes. - Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus. - Spanish-speaking ability is a plus. Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.