• Work cross-functionally with Account Executives on the West Coast, Marketing, Product, and Forward Deployed Engineering teams. • Lead software rollouts and ensure fast, measurable customer value realization. • Act as the primary point of contact for strategic accounts. • Manage senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts). • Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

Role Description Origin is seeking a Technical Account Manager to serve as a trusted advisor to our customers, helping them deploy, operationalize, and get value from Origin’s platform. As a TAM, you’ll take ownership of the technical relationship, working cross-functionally with sales, engineering, and product teams to ensure successful onboarding, deployment, and management of our customers. You will act as the technical voice of the customer - demonstrating, installing, configuring, and customizing Origin’s solutions while providing exceptional support and guidance. Responsibilities - Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction. - Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners. - Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results. - Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed. - Develop and maintain technical documentation to support customer implementations and best practices. - Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams. Qualifications - 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role. - Solid background in endpoint security, endpoint management, or IT systems in enterprise environments. - Proven ability to explain complex security concepts to both technical and executive-level audiences. - Strong communication skills and customer-first mindset. - Self-starter who thrives in fast-paced, startup environments with minimal oversight. Benefits - Fully remote team across the US & Canada. - Built on trust, autonomy, and excellence. - Generous healthcare benefits. - Flexible PTO. - Home-office support. - Commitment to quality, collaboration, and impactful security solutions.

• Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction. • Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners. • Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results. • Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed. • Develop and maintain technical documentation to support customer implementations and best practices. • Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.

• Partner with Enterprise customers to help them maximise the business value of their investment in Miro • Act as a fractional strategic advisor guiding customers through workflow optimisation and driving AI-powered adoption • Monitor platform health, engagement, usage patterns and feature adoption • Deliver proactive, insight-driven recommendations • Equip internal champions with strategies to scale adoption across teams • Provide adoption reporting and business outcome analytics to inform ongoing strategy