Role Description Focus Group is looking for an Out of Hours (OOHs) Shift Lead to play a key leadership role within our 24x7 Service Operations function. You’ll lead a team of Service Desk Analysts during non-standard hours, ensuring high-quality service delivery, strong incident management, and a consistent, customer-first approach. As the most senior point of contact during OOHs periods, you’ll take ownership of escalations, major incidents, and emergency changes—driving fast resolution and maintaining service stability across our customer base. What you’ll do - Lead and motivate the OOHs Service Desk team, driving performance against SLAs, KPIs, and CSAT targets - Act as the senior escalation point during out-of-hours shifts, making critical decisions to resolve issues quickly - Own and coordinate major incident responses, ensuring clear communication and swift service restoration - Manage and execute emergency changes, including risk assessment and stakeholder coordination - Identify opportunities for continual service improvement across processes, tooling, and support models - Maintain and update risk registers, logging and managing operational risks - Collaborate with internal and external teams to deliver scalable, supportable solutions - Coach and support team members through 1:1s, performance reviews, and ongoing development - Ensure accurate documentation, including SOPs, escalation paths, and shift handovers - Act as a communication bridge during major incidents between technical teams and stakeholders - Produce reporting on performance, trends, and service improvements specific to OOH operations - Support a strong team culture focused on accountability, quality, and continuous improvement Qualifications - Proven experience leading technical support teams in a 24x7 or out-of-hours environment - Strong experience managing major incidents and escalations independently - Solid understanding of ITIL (incident, problem, and change management) - Experience managing emergency changes with a focus on risk and service impact - Ability to make confident, time-critical decisions in high-pressure situations - Strong organisational skills and the ability to manage multiple priorities simultaneously - Excellent communication skills, with the confidence to lead during major incidents - Strong technical understanding across service desk tooling and supported systems - A proactive, improvement-focused mindset Nice to have - Experience working within MSP or enterprise service environments - Advanced ITIL certification - Experience with service management tooling and monitoring platforms

Role Description Du suchst mehr als nur einen Job? Dann bist du bei uns genau richtig! Bei GoStudent gestaltest du die Bildung von Schüler:innen und den Erwachsenen von morgen! Wir suchen jetzt eine:n engagierte:n Customer Support Specialist, der/die unsere physischen Lernzentren in Deutschland unterstützt. - Standort: Istanbul (hybrid) oder Türkei (remote) - Ausmaß: Vollzeit Deine Rolle auf unser Mission: - Beraten & überzeugen: Du berätst Eltern und Schüler:innen, empfiehlst die passenden Lernlösungen und vereinbarst Termine mit unseren Nachhilfezentren in Deutschland. - Inbound & Outbound Calls: Du bearbeitest eingehende Anrufe von neuen und bestehenden Kund:innen und führst bei Bedarf auch aktive Anrufe durch. - Leads konvertieren: Du begeisterst Familien für unsere Nachhilfe-Angebote und wandelst ihr Interesse erfolgreich in gebuchte Termine um. - Bestehende Kund:innen unterstützen: Du beantwortest Anfragen und gehst auf Wünsche unserer Kund:innen ein. - Administrative Aufgaben: Du pflegst Kundendaten, führst Follow-ups durch und sorgst für reibungslose Abläufe. Deine Wirkung wird gemessen an: - Conversion Rate: Wie viele potenzielle Neukund:innen Du in Termine verwandelst. - Appointment Arrival Rate: Sicherstellen, dass gebuchte Kund:innen auch zu den vereinbarten Terminen erscheinen. - Exzellenter Kundenservice: Effektives Handling von Inbound- und Outbound-Calls in Einklang mit den Teamzielen. Qualifications - Deutsch auf Muttersprachenniveau – Du kommunizierst sicher mit deutschsprachigen Eltern und Schüler:innen und kannst sie für unser Angebot begeistern. - Sales-Mindset & Eigeninitiative – Du liebst es, Menschen zu überzeugen, setzt dir ehrgeizige Ziele und trägst aktiv zum Teamerfolg bei. - Kommunikationsstärke – Du überzeugst, hörst genau zu, findest Lösungen und schaffst es, Vertrauen aufzubauen. - Erfahrung – Idealerweise bringst du erste Erfahrungen im Kundenservice, Telesales oder in Call Centern mit (kein Muss). - Organisationstalent – Du jonglierst mühelos zwischen Calls, Admin-Aufgaben und Follow-ups und achtest auf Details. - Zielorientierung – Du arbeitest gern mit KPIs und hast Freude daran, deine Erfolge zu feiern. Benefits - Flexibel arbeiten – Standort Türkei: Entscheide dich für Remote oder für unser Büro in Istanbul. - Wir wachsen zusammen – Wachse mit klaren Entwicklungspfaden und unserem Spark! Growth & Development Programm. Erhalte Zugang zu tausenden Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions. - Work Smart, Play Hard – Freue dich auf regelmäßige Team- und Office-Events, feiere Erfolge gemeinsam und erlebe eine unterstützende, motivierende Atmosphäre. Company Description Unser Bekenntnis zu Offenheit: Wir schätzen deine einzigartigen Fähigkeiten und deine Leidenschaft. Wir stellen nicht nach Alter, Geschlecht, Nationalität oder politischer Meinung ein – bei uns zählen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist – genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erfüllst. Vielfalt macht uns kreativer, innovativer und stärker. Möchtest du mehr erfahren? Dann besuche unsere Karriereseite unter „Wer wir sind“! Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben – dann bewirb dich jetzt! 🚀 Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format möglicherweise nicht unterstützt wird.

Drive customer experience performance by translating data into actionable insights, supporting new store openings, and delivering targeted training resources to improve store-level execution and customer satisfaction.

Title: Customer Service Representative Location: Raleigh, NC, United States Job Description: Customer Service Representative Part Time • Creedmoor Benefits: - Free gym membership - 401(k) - Employee discounts - Free uniforms - Training & development Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Opening and Evening positions. Responsibilities: - Greet and check in all members, guests, and prospective members. - Answer phone calls in a polite and professional manner. - Inform prospective members about our membership options and current promotions. - Facilitate necessary updates to members’ accounts. - Ensure all retail items are fully stocked. - Operate the POS system and accept payments. - Assist in maintaining the neatness and cleanliness of the club. - Other duties as assigned. Above description may be subject to change or alteration at any time. Qualifications and Skills - High school diploma or equivalent - Customer service - 1 year (preferred) - CPR/AED certification (required) - Proficient reading and writing skills - Basic computer proficiency - Professional attitude - Upbeat and positive personality - Efficient and effective communication skills - Ability to multi-task and excel in a busy environment Physical Requirements - Must be able to adjust and operate all club equipment. - Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking. Hourly rate is subject to change by state. Compensation: $12.00 per hour Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.