• Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment. • Maintain effective communication with customers to ensure efficient service. • Prepare samples for instrument testing and complete service protocols that meet cGMP documentation requirements. • Manage and schedule customer appointments with direct supervision. • Submit service reports to clients and accurately enter data into CRM software. • Manage personal inventory for field support and cost management. • Collaborate with Sales, Field Applications and Technical Support Teams to support pre and post sales inquiries.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs • Complete Preventative Maintenance on designated equipment • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction • Learn and ensure proper care of tools and test equipment and ensure calibration • Mentor with and assist more experienced technicians on progressive repairs and resolution • Complete all planned Quality and Compliance training within the defined deadlines • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

• Provide specialized technical support through the installation, preventive and corrective maintenance of high-tech medical equipment, ensuring proper operation and compliance with quality, safety, and customer service standards. • Perform corrective and preventive maintenance on equipment such as: X-ray, Mammography, Computed Tomography (CT), and Magnetic Resonance Imaging (MRI). • Carry out installations of the aforementioned equipment. • Diagnose technical faults and deliver effective on-site solutions. • Properly use technical and safety tools, such as dosimeters and hand tools (torque wrenches, hoists, among others). • Prepare and manage administrative reports, including service reports, expense reports, and technical and administrative documentation related to services. • Maintain continuous communication with internal and external customers. • Collaborate with the technical team and other areas of the organization. • Participate in technical training, some of which are delivered in English.

• Maintains all models specific to a modality in the assigned area • Total system level troubleshooting on complex multi-symptom problems • Daily interface with doctors and technicians on equipment status issues • Ensures satisfaction to primary customers • Helps train others where necessary; identify Sales opportunities and communicate to account team • Assists in the growth and direction of business in his/her geographic area • Responsible for Warranty and PMS contract cost control • Completes all administration tasks on time • Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts • Plays a leading role in complex and multifunctional rooms • Shares best practices • Maintain effective quality systems and programs compliant with ISO 9001 standard • Strong Customer skills • Shows consistent positive approach to customers • Perform all QA / EHS trainings on time • Identify and report quality or compliance concerns immediately