Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Dutch native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Dutch Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Dutch (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,426€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture

Role Description AO Globe Life is seeking dependable professionals who enjoy helping people, communicating clearly, and building strong long-term client relationships. This is a remote opportunity designed for individuals looking for professional growth, structured support, and advancement potential within a performance-driven environment. - Respond to client inquiries professionally - Support virtual appointments and follow-up communication - Maintain accurate records and client information - Help create a positive and professional client experience - Collaborate with leadership and team members Qualifications - Strong verbal and written communication - Reliable internet and professional home workspace - Self-motivated and organized - Professional attitude and work ethic - Comfortable in a structured remote environment - Interested in long-term growth opportunities Requirements Note: You must be legally eligible to work in Canada and live in BC, AB, SK, MB, ON, NL in Canada. Benefits - Virtual onboarding and mentorship - Weekly compensation and incentives - Growth and advancement opportunities - Ongoing coaching and leadership support - Flexible remote work structure

Title: Manager, Customer Education Location: United States Job Description: At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. NAVEX provides a full suite of integrated risk and compliance management software products. We're an industry leader with exciting plans to continue growing, and we're looking for an experienced, driven, enthusiastic manager to be a part of this growth! If you've been looking for a company where you can feel like the products are making a positive impact in the world, then look no further! We help companies build ethical workplace cultures. You will be part of an incredibly talented team who live and breathe customer education-from world-class software documentation to engaging online learning experiences. As the Manager of Customer Education, you will lead a team of Technical Writers and Learning Consultants who create both internal and customer-facing product documentation and training courses. Your team ensures stakeholders not only understand how to use NAVEX products but also gain the knowledge and confidence to get the most value from them. Help us tell the story of the amazing stuff we're building-through content that informs, teaches, and inspires! You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! What you'll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: Manage the day-to-day operations of a team comprised of Technical Writers and Learning Consultants Research and deploy best in class technology tools to ensure the most efficient and highest quality content delivery possible Deliver engaging technical documentation and training courses to help our customers successfully use their software Ensure content is optimized for both human and AI utilization Measure and maximize content's customer impact Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues Track work across multiple products with dynamic schedules, ensuring on time content delivery Collaborate cross-functionally with various stakeholders, including Product Management, Engineering, Customer Success and Services teams We have great tools, and even greater people, and we're hopeful you can show us ways to use them even more efficiently to help communicate what's coming with our products! What you'll bring: 5+ years of experience as a Technical Writer or Instructional Designer 3+ years of proven people management experience or effectively managing and leading a team of direct reports Excellent written and verbal communication skills Experience with Jira, Sharepoint and Salesforce. Experience with MadCap Flare and Videate is a plus Ability to connect the dots and tell our story to customers across multiple products Strong problem-solving and organizational skills Strong stakeholder management and project management skills with demonstrated ability to manage multiple projects simultaneously and in a fast-paced environment Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay for this role is $125,000 per annum with a 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

• Be the Voice of the customer (VoC) and their internal advocate • Gather and understand feedback and data to improve outcomes and experience quality • Deliver added value services through offerings to increase product value and adoption • Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) • Serve as the primary contact in customer success organization to drive solutions for better risk management and retention • Create and manage a customer success plan alongside the account manager and customer • Develop and provide virtual business reviews with C-level executives and management • Ensure product ideas, needs and value drivers are known, captured and articulated to the business community